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STEP 1 : You will receive a Unique Complaint ID
STEP 2 : Your complaint will be addressed within 5 working days
STEP 3 : Once your complaint is resolved, a response letter and redressal procedure will be sent via mail.
STEP 4 : Complaint closure policy
(a) when the complaint is fully resolved.
(b) the complainant has indicated in writing and accepted the resolution.
(c) the complainant has not responded within 8 weeks of the resolution email.
| Escalation Matrix for Health/Motor | |
|---|---|
| Complaint@policyx.com | Level 1 |
| Health_crt_tl@policyx.com | Level 2 |
| Faiza.Khan@policyx.com | Level 3 |
| Naval.goel@policyx.com | Level 4 |
| Escalation Matrix for Term/Investment | |
|---|---|
| Complaint@policyx.com | Level 1 |
| term_crt_tl@policyx.com | Level 2 |
| Faiza.Khan@policyx.com | Level 3 |
| Naval.goel@policyx.com | Level 4 |
| If you are unhappy with your insurance company in particular: | |
|---|---|
| Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI Call Toll Free Number 155255 (or) 1800 4254 732 or Send an e-mail to complaints@irda.gov.in Or Register and monitor your complaint at igms.irda.gov.in. The insurance company should resolve your complaint within a reasonable time. | |