Complaint Form

Your Complaint will be Answered within 5 working days


  • Step 1

    You will receive a Unique Complaint ID

  • Step 2

    Your complaint will be addressed within 5 working days

  • Step 3

    Once your complaint is resolved, a response letter and redressal procedure will be sent via mail.

  • Step 4

    Complaint closure policy
    (a) when the complaint is fully resolved.
    (b) the complainant has indicated in writing and accepted the resolution.
    (c) the complainant has not responded within 8 weeks of the resolution email.

Please Provide Sufficient Details For Us To Be Able to Act On It Promptly.
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Escalation Matrix for Health/Motor Level 1 Level 2 Level 3 Level 4
Escalation Matrix for Term/Investment Level 1 Level 2 Level 3 Level 4
If you are unhappy with your insurance company in particular
Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI Call Toll Free Number 155255 (or) 1800 4254 732 or Send an e-mail to Or Register and monitor your complaint at The insurance company should resolve your complaint within a reasonable time.