STEP 1 : You will receive a Unique Complaint ID
STEP 2 : Your complaint will be addressed within 5 working days
STEP 3 : Once your complaint is resolved, a response letter and redressal procedure will be sent via mail.
STEP 4 : Complaint closure policy
(a) when the complaint is fully resolved.
(b) the complainant has indicated in writing and accepted the resolution.
(c) the complainant has not responded within 8 weeks of the resolution email.
|Escalation Matrix for Health/Motor|
|Escalation Matrix for Term/Investment|
|If you are unhappy with your insurance company in particular:|
|Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI Call Toll Free Number 155255 (or) 1800 4254 732 or Send an e-mail to email@example.com Or Register and monitor your complaint at igms.irda.gov.in. The insurance company should resolve your complaint within a reasonable time.|