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Complaint Form

Your Complaint will be Answered within 5 working days

Procedure

STEP 1 : You will receive a Unique Complaint ID

STEP 2 : Your complaint will be addressed within 5 working days

STEP 3 : Once your complaint is resolved, a response letter and redressal procedure will be sent via mail.

STEP 4 : Complaint closure policy
(a) when the complaint is fully resolved.
(b) the complainant has indicated in writing and accepted the resolution.
(c) the complainant has not responded within 8 weeks of the resolution email.

Please Provide Sufficient Details For Us To Be Able to Act On It Promptly.
Name
Email
Phone
City
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Escalation Matrix for Health/Motor
Complaint@policyx.com Level 1
Health_crt_tl@policyx.com Level 2
Faiza.Khan@policyx.com Level 3
Naval.goel@policyx.com Level 4
Escalation Matrix for Term/Investment
Complaint@policyx.com Level 1
term_crt_tl@policyx.com Level 2
Faiza.Khan@policyx.com Level 3
Naval.goel@policyx.com Level 4
If you are unhappy with your insurance company in particular:
Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI Call Toll Free Number 155255 (or) 1800 4254 732 or Send an e-mail to complaints@irda.gov.in Or Register and monitor your complaint at igms.irda.gov.in. The insurance company should resolve your complaint within a reasonable time.