You will receive a Unique Complaint ID
Your complaint will be addressed within 5 working days
Once your complaint is resolved, a response letter and redressal procedure will be sent via mail.
Complaint closure policy
(a) when the complaint is fully resolved.
(b) the complainant has indicated in writing and accepted the resolution.
(c) the complainant has not responded within 8 weeks of the resolution email.
Escalation Matrix for Health/Motor | |
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Complaint@policyx.com | Level 1 |
Health_crt_tl@policyx.com | Level 2 |
munesh.kumar@policyx.com | Level 3 |
Naval.goel@policyx.com | Level 4 |
Escalation Matrix for Term/Investment | |
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Complaint@policyx.com | Level 1 |
term_crt_tl@policyx.com | Level 2 |
munesh.kumar@policyx.com | Level 3 |
Naval.goel@policyx.com | Level 4 |
If you are unhappy with your insurance company in particular | |
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Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI Call Toll Free Number 155255 (or) 1800 4254 732 or Send an e-mail to complaints@irda.gov.in Or Register and monitor your complaint at igms.irda.gov.in. The insurance company should resolve your complaint within a reasonable time. |