Future Generali is one of the leading Insurance players. It has taken many out of the box initiatives that have helped it in excelling in many Insurance segments. Among others, Motor Insurance is its prominent category. Its instant claim settlement for the motor is a great initiative introduced by Future Generali. It keeps on launching such useful processes that can benefit its customers.
This year Future Generali has further innovated its process by delivering its policies through What’s App. By tapping such a widely used social media networks like WhatsApp it has secured its leading position amid increasing competition in the Insurance sector.
K.G. Krishnamoorthy Rao, Managing Director and Chief Executive Officer, Future Generali Insurance says ” Their prime focus is customer service and they have been proactive in making their process technology based”. Rao added they are the first insurance company to deliver policies through WhatsApp. According to him, It can revolutionize the Insurance Industry with better customer engagement. They have successfully delivered more than 5000 policies using WhatsApp this year. Their earlier digital transformation Initiative – Imoss, on the spot motor claim settlement process is running successfully since 2016.