The Motor Accidents Claims Redressal Forum said, National Insurance company to pay a car owner claims that is around Rs 3.31 lakh along with compensation of Rs 20000.
Thakkar, a resident of Ghatkopar, had bought an insurance cover for his car and the vehicle was poorly damaged in the floods of July 26, 2005. He got the car repaired in a garage and File a claim by submitting a bill of Rs 3,31,394 to the insurance firm.
The company agreed to pay him only Rs 1,78,223 in a form of a coupon after making definite dedications from the claim. Aggrieved, the car owner moved the Forum.
The Forum noted that “the insurance company had not explained as to why and what amount it is disallowed from the total amount claimed by the complainant.
“The complainant had submitted all bills along with the claim. Hence, for transparency in services and to ensure the customer is not put to hardships, the company could have easily informed the customer details of deductions and the eligible amount as compensation.”
Rejecting the submissions that the insurer made, which was found guilty of lack in offering services, the Forum asked it to honour the car owner’s original claim and also provide a compensation of Rs 20,000.