I excel at developing SOPs and frameworks that foster business growth and drive operational excellence. By utilizing Quality dashboards, conducting reviews, and facilitating feedback sessions, I ensure continuous process improvement and enhanced performance.
With a decade of experience spanning Fintech, Insurance, IoT, Content Moderation, and IT, I have successfully led initiatives to enhance CSAT and NPS through process capability and stability studies. Additionally, I have played a pivotal role in bridging communication between clients, the training department, and operations, ensuring alignment and collaboration across teams to achieve optimal business outcomes.
Established in 2013, PolicyX.com is India's most trusted web insurance aggregator. The brand focuses on spreading awareness and providing genuine advice on how, when, and what to buy in insurance. We have a strict 'Insurance Experts, No Gimmicks' policy, which is why we are also one of the most loved brands in the Indian insurance industry.
Our content reflects our motto of 'No Spam, Only Genuine Advice'. Every sentence on the website is fact-checked multiple times by expert reviewers with 5+ years of experience in insurance. To know more about our journey, read the About Us section.
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