24/7 Helpdesk Support Matrix
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24/7 Helpdesk Support Matrix
Level One

Helpdesk Team

(Associate)

1800-4200-269 >> "8"

helpdesk@policyx.com

  • Policy Status
  • Insurance Service
  • Policy Benefits
  • Cancellation
  • Endorsement
  • Refund Status
  • Feedback
Level Two

Subham Sharma

(Sr. Associate)

+91-7428048225

helpdesk@policyx.com

  • Complaints
  • Service Request
  • Claim Assistance
  • Claim Process
  • Policy Changes
  • Buy New Insurance
  • Renewal Assistance
Level Three

Yash Jain

(Claim Expert)

+91-7428048224

helpdesk@policyx.com

  • Cashless Claims
  • Reimbursement Claims
  • Pre-Post Claim
  • Claim Rejection
  • Claim Reconsideration
  • Claim Settlement
  • Overall Claim Service
Level Four

Gaurav Patidar

(CRT & Renewal Head)

-

gaurav.patidar@policyx.com

  • Service Feedback
  • Escalations
  • Grievance
  • Insurance Support
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PolicyX vs Other Platforms

The Power of X

No Gimmicks, Only Real Insurance Solutions. Cancelling out the spam, misselling & misinformation.

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Misselling & Misinformation

Call-centre employees selling policies without prior knowledge or expertise.

100% Genuine & Free Advice

Our advisors are ever-ready to guide you towards your insurance goal.

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Untrustworthy Advise

People with no insurance background have flooded the market to earn commissions.

Calling Through Appointment Only

You book the preferred day & time to talk to us. We promise, no spamming.

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Disturbing Phone Calls

Most agents and websites will try to push sell and keep spamming you for days.

Rapid Claim Service

Our claim experts are working day & night to get your claim resolved without any headaches.

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Inaccessible Claim Assistance

Once the sale is completed, not many aggregators will offer you end-to-end claim services.

px logo The Power of X

No Gimmicks, Only Real Insurance Solutions. Cancelling out the spam, misselling & misinformation.

px logo 100% Genuine & Free Advice

Our advisors are ever-ready to guide you towards your insurance goal.

px logo Calling Through Appointment Only

You book the preferred day & time to talk to us. We promise, no spamming.

px logo Rapid Claim Service

Our claim experts are working day & night to get your claim resolved without any headaches.

vs-icon

Other Platforms

Misselling & Misinformation

Call-centre employees selling policies without prior knowledge or expertise.

Untrustworthy Advise

People with no insurance background have flooded the market to earn commissions.

Disturbing Phone Calls

Most agents and websites will try to push sell and keep spamming you for days.

Inaccessible Claim Assistance

Once the sale is completed, not many aggregators will offer you end-to-end claim services.

How PolicyX.com Works?

Tell Us About Yourself

Tell Us About Yourself

Share your basic details like name, age, occupation, and income. Our reliable algorithm will take those details into account and fetch you the best premium quotes from the industry-leading insurers.

Compare & Select The Right Plan

Compare & Select The Right Plan

Check and compare all the quotes in terms of premium and benefits. After careful consideration, choose the right plan that goes well with your needs and budget. Your and your family's future depends on it.

Pay & Get Policy Within 5 Minutes

Pay & Get Policy Within 5 Minutes

Pay the premium online using any of the online payment modes (like debit card, credit card, or net banking). A soft copy of the policy is usually available instantly. If the policy requires a medical check-up or some documentation, our team will assist you to complete these quickly and reliably.

Always There For You

Always There For You

Once you buy a policy through PolicyX.com, you can access our polite and knowledgeable, highly rated customer service completely free of cost. You can call them up any time to clear your doubts or make changes in your policy or claim support. We will make sure all your queries are handled with care.

PolicyX.com Insurance Price Index

India's first Health and Term Insurance Price Index. Get actionable insights into recent pricing trends of health and term plans offered by top insurance companies in India. Advanced data analytics to demonstrate quarterly shifts in pricing based on multiple factors like coverage, gender, age, and smoker/non-smoker status.

Health Price Index

Health Insurance Price Index
Term Price Index

Term Insurance Price Index

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Started in 2013, the PolicyX.com journey has been learning, upward and evolving which has gained several recognitions
for its excellence, proficiency and building higher trust amongst its growing customer base.

Inc 42

Insurtech 100

The Week

9 India
Digital Awards

Superstar Asia
2019

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Care Health Insurance Claim Settlement Certificate
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Niva Bupa Health Insurance Certificate

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Compare From Leading Insurers in India

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Hdfc Life Insurance

ICICI Prudential Life Insurance

Max Life Insurance

Pnb Metlife India Insurance

Aegon Life Insurance

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Exide Life Insurance

Edelweiss Tokio Life Insurance

TATA AIA Life Insurance

Bajaj Allianz Life Insurance

Latest Articles

Life Insurance For Senior Citizens

Updated : Apr, 2025

Life Insurance For Senior Citizens

Life Insurance Plan for Senior CitizensSenior citizen life insurance plans are designed for individuals above 60 years of age. These plans offer financial protection to the loved ones of senior citizens in case of their demise during the policy tenure. The policy tenure of life insurance for senior citizens in India ranges from 5 to 20 years. There are various types of life in

Written By : Himanshu Kumar
Solvency Ratio

Updated : Apr, 2025

Solvency Ratio

What is the Solvency Ratio in Health Insurance?Solvency ratio is a very important component for the financial analyst and the customers to determine if the insurance company is doing financially well or not. Solvency ratios are known as the leverage ratios. It is believed that the insurance companies which have good solvency ratios are considered good financially.Irdai have set guidelines to all insurance companies to set a minimum solvency ratio of 1.5.

Written By : varun saxena
Tata AIA 1 Crore Term Insurance

Updated : Apr, 2025

Tata AIA 1 Crore Term Insurance

Tata AIA 1 Crore Term Insurance PlanTata AIA is one of the leading life insurers with a market share of approximately 27% in the life insurance business. Tata AIA 1 crore term insurance plan offers a sum assured of Rs 1 crore to your family in case of your death during the policy tenure. There are various term plans offered by Tata AIA, but only a few plans offer 1 crore coverage. Th

Written By : Himanshu Kumar

Customer's Feedback

Don't just take our word for it - check out what our happy customers say about us!

All my claims were rejected for 3 years. Then, I received a text from PolicyX team, who noticed that my claims hadn't been settled. They managed to get my claims settled, totalling ₹4.5 L. I really appreciate the efforts of the PolicyX advisors for their support in settling my claims.

Ravindra Singh

I highly appreciate the help of the PolicyX team for settling my claim of Rs. 5 Lakhs with zero deductions. I took a policy online from them in March 2024. As a customer, it's been a great experience throughout the process.

Priti varshney

I'm very satisfied because my claim of over ₹2 L has been settled as a result of your team effort. However, I was very upset with the insurer, who delayed the claim for almost 2 months. But with your support and interaction, the claim was settled within 30 days & I appreciate it a lot.

Nisha Mary

I bought my health policy from PolicyX, and so far, it's been a very pleasant experience with the team. I really appreciate the help for renewing my health policy. I look forward to continuing my relationship with PolicyX and recommend it to everyone.

Ajay Shah

PolicyX has been a savior during a medical emergency in my family recently. My wife was admitted in the hospital, and the insurance company declined my claim request. The PolicyX team handled the situation very well and I received the claim right on time.

Vijay Rathod

I purchased a health plan for the very first time and the support by PolicyX is commendable. They helped me with the paperwork, explained the policy details to me with patience and supported me at every step of policy buying. A big thanks to you guys.

Uma Mahajan

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