How to Surrender or Cancel ICICI Life Insurance Policy?
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ICICI Life Insurance Policy Surrender

Surrendering an ICICI Life Insurance policy involves understanding the surrender value, the necessary documents, and the step-by-step procedure. Polic ...Read More

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Written by Naval Goel
Reviewed by Bijendra Singh
Published: 3 Dec 2024
Updated: 17 Aug 2026
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How to Surrender an ICICI Life Insurance Policy?

Are you thinking of surrendering your ICICI Life Insurance policy? While surrendering a life insurance policy is generally not recommended, circumstances may arise that prevent you from continuing it.

If you find yourself in such a situation, it is crucial to understand all the terms and conditions related to surrendering a policy. This includes potential limitations such as tax deductions and loss of financial protection.

In this article, we will explain how to surrender your life insurance policy and what its surrender value entails.

ICICI Life Insurance Surrender Value

Surrendering a policy means the cancellation or termination of a life insurance policy before completing its full tenure or maturity period. If a policyholder decides to cancel their ICICI Life insurance policy, they will not be able to avail of any maturity benefits or policy coverage.

Most insurance companies require a policy to complete three years before it can be surrendered. After this period, the policyholder is typically entitled to receive 30% of all premiums paid to date. This surrender value generally increases with each passing year.

How to Surrender Your ICICI Life Insurance Policy Online

While it is important to pay your policy premiums on time, we understand that situations may arise that prevent you from continuing your policy. In such a scenario, the following steps will guide you through the process of surrendering your ICICI Life Insurance policy:

  • First, you need to reach out to the customer care executives of ICICI PruLife Insurance company and provide all the necessary details related to your policy.
  • The agents will guide you to fill out the cancellation form in written format, either via mail or a physical letter.
  • Follow the instructions effectively, fill out the surrender form carefully, and upload the required documents. A list of all the necessary documents is provided below.
  • Documents Required to Surrender an ICICI Life Insurance Policy

    For Policy Surrender:

    • Original copy of the policy documents
    • A cancelled cheque with the policyholder's name on it
    • If the policyholder does not have a pre-printed name or account number on the cheque, or if a new account is mentioned, a copy of their bank passbook or bank statements with their name and account number on it may be required.
    • Identity proofs, including Aadhaar card, PAN card, Voter's ID, Driver's License, Passport, etc.
    • Latest contact details of the policyholder
    • Policy surrender/cancellation form
    • NRE bank statement reflecting a premium paid from that NRE account

    For Partial Withdrawal:

    • Original copy of the policy documents
    • Cancelled cheque with the policyholder's name on it
    • If the cancelled cheque reflects a different account number or does not have the insured's pre-printed name on it, a bank statement or bank passbook is required.
    • Copy of CI/YPD to be submitted for the withdrawal request (only original documents shall be carried).
    • Identity Proof like Aadhaar card, PAN card, Passport, Driver's License, and Voter's ID card.
    • Latest contact details of the policyholder
    • Payout form
    • NRE bank statement that reflects a premium paid from the same NRE account.
  • It will take a couple of days to process the payout of your policy surrender.
  • Can I Cancel My ICICI Life Insurance Policy within 15 Days?

    Yes, you can cancel an ICICI Life Policy during the free-look period. Recently, the IRDAI has issued guidelines stating that policyholders can review their life or health policies within 30 days (previously 15 days; this 30-day period still applies for electronic/distance sales). Review your policy document carefully to determine the exact window that applies to your plan. After cancelling the policy within the free-look period, you will receive a refund. Still, there can be some deductions like medical examination costs, stamp duty, and proportionate risk premium for the time the cover was in force.

    How to Contact ICICI Life Insurance?

    If the policyholder wishes to discontinue and surrender their policy, they need to reach out to the customer care executives of ICICI Life Insurance. Below are the contact details you can use to initiate the surrender of your policy:

    Contact Mode Contact Details
    Customer Care Number 1800 333 0333
    Check policy surrender value 1860 266 7766
    SMS "EREG" to 56767
    Email [email protected]
    [email protected]
    Mailing Address ICICI Prulife Towers, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai 400025

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    Frequently Asked Questions

    The 5 most-asked questions about ICICI Life Insurance Policy Surrender, answered.

    You can connect with the customer care executive at 18602667766 or you can also visit the nearest branch office.
    ICICI PruLife Insurance Company is dedicated to making all the surrender procedures within a few hours or a couple of days. As soon as you submit and get all your document details matched, they complete the payout process within 2 working days.
    Surrendering your policy is totally discouraged if you don’t have an emergency to do so. As far as the insurance companies are concerned, a policy provides you protection against various financial burdens. But if you still surrender a policy, it has its own set of deductions and a resistive compounding of your money.

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