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IndiaFirst Life Insurance Customer Care
IndiaFirst Life Insurance Company Limited is a reputed insurance provider with a wide product line across the country. The company offers excellent customer support.
They have a user-friendly and smooth online customer portal. You can contact IndiaFirst Life Insurance customer care executives directly or through digital channels like WhatsApp, phone, or email.
How to contact IndiaFirst Life Insurance Customer Support?
Below are the contact details for IndiaFirst Life Insurance, allowing you to connect with their executives or visit their office branches.
12th and 13th floor, North (C) wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai- 400063
Email: [email protected] Claims: [email protected]
Toll-Free Number and Other Contact Details:
Contact Type | Contact Details |
| Toll-Free Number (24x7) | 1800 209 8700 |
| Contact Number (Abroad) | +91 22 62749898 |
| Contact Number (Online Policy Purchase) | 8828840199 |
| 022-62749898 |
Major City Branch Addresses of IndiaFirst Life Insurance
These are the major city branches under IndiaFirst Life Insurance.
State | City | Contact Details |
| Maharashtra | Mumbai | 408, 4th Floor, Sai Infotech, Patel Chauk, R.B. Mehta Marg, Near Metro Station, Ghatkopar (E), Mumbai, Maharashtra- 400075 |
| Delhi | Delhi | 303-306, 3rd floor, Mohan Dev Building, Tolstoy Marg, Connaught Place, Nr Vandana Building, New Delhi, Delhi- 110001 |
| Madhya Pradesh | Indore | Princess Business Skyline, Office No. 206, second floor, Opposite Orbit Mall, Vijay Nagar, Indore, Madhya Pradesh- 452010 |
| Karnataka | Bengaluru | 22/7, Professional Court, 15th Cross, Jayanagar 3rd block, Bangalore, Karnataka- 560011 |
| Uttar Pradesh | Lucknow | Office No. DC- 34/V-2, Cyber Town, 2nd floor, Vibhuti Kund, Gomti Nagar, Lucknow, U.P.- 226010 |
| Telangana | Hyderabad | 3rd floor, Keerthi & Pride Towers, Road No.-2, Banjara Hills, Hyderabad, Telangana- 500034 |
| Maharashtra | Pune | 2nd floor, Gulmohar Park, Above ICICI Bank, I.T.I Road, Aundh, Pune, Maharashtra- 411007 |
| Tamil Nadu | Chennai | New No. 14, Old No 83, TSS Plaza, 1st floor, Arcot Road, Vadapalani, Chennai, Tamil Nadu- 600026 |
| Bihar | Patna | Room No. 108, Jagat Trade Center, Fraser Road, Patna, Bihar- 800001 |
| Rajasthan | Jaipur | 301, 3rd floor, Riddhi Tower, SB-57, Opposite SMS Stadium, Jaipur, Rajasthan- 302017 |
| Gujarat | Ahmedabad | 206/207, Zodiac Plaza, Nr/ Nabard Flats, Opposite Shambhu Coffee Bar, HL Commerce College Road, Ahmedabad, Gujarat- 380009 |
| West Bengal | Kolkata | 3rd floor, Satyam Tower, Khaikhali, Vip Road, Next to Poddar Institute of Business Management, Kolkata, West Bengal- 700052 |
| Kerala | Kochi | 1st Floor, Kadavil Building, G-132, Above Union Bank of India, Panampilly Nagar, Kochin, Kerala- 682036 |
| Orissa | Bhubaneshwar | 56, Ground Floor, Satya Nagar, Opposite Subhash Classes, Near Kali Mandir, Bhubaneshwar, Odisha- 751007 |
| Punjab | Ludhiana | SCO 123, 5th Floor, Front side, Feroze Gandhi Market, Near IDBI Bank, Ludhiana, Punjab- 141001 |
| Assam | Guwahati | 2nd Floor, Pallavi Complex, Above Bank of Broda, Beltola, Tiniali, Guwahati, Assam- 781028 |
| Chandigarh | Chandigarh | SCO 18, 1st floor, Cabin no-7, Business Zone, Sector 26 C, Madhya Marg, Chandigarh- 160019 |
IndiaFirst Life Insurance: Grievance Redressal
For any queries related to your policy claims, renewal, new policy purchase, policy terms, etc., you can contact the customer support cell. If your queries remain unresolved, you can escalate your grievance to the grievance redressal officer.
Follow these steps to register a complaint or raise a query:
Step 1: Log in to the customer portal and submit a complaint request on the website. Alternatively, you can email [email protected] or call 1800 209 8700.
Step 2: If your complaint is not addressed or resolved, escalate your grievance using the following details.
Concerned Person:
Sunder Natarajan
Grievance Redressal Officer
IndiaFirst Life Insurance Company Limited12th & 13th floor, North (C) wing, Tower 4, Nesco IT Park, Nesco Center, Western Express Highway, Goregaon (East), Mumbai- 400063
Step 3: If you are not satisfied with the resolution provided by the Grievance Redressal Officer, you have the right to approach the IRDAI Grievance Call Center (IGCC) via their website at https://www.igms.irda.gov.in/. Their contact details are:
18004254732
Step 4: If you remain unsatisfied with the resolution from the above authorities, you may approach the Insurance Ombudsman, as per provisions 13(3) of the Redressal of Public Grievances Rules 1998.
Ombudsman Offices
Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below is a list of Insurance Ombudsman offices across India:
Name and Address of Ombudsman Centers
Name of Center | Jurisdiction |
| AHMEDABADOffice of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001.Tel.: 079 - 25501201/02/05/06Email: [email protected] | Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| BENGALURUOffice of the Insurance Ombudsman -Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078Tel.: 080 - 26652048 / 26652049Email: [email protected] | Karnataka |
| BHOPALOffice of the Insurance Ombudsman -Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203Email: [email protected] | Madhya Pradesh Chhattisgarh |
| BHUBANESHWAROffice of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429Email: [email protected] | Orissa |
| CHANDIGARHOffice of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274Email: [email protected] | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNAOffice of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006 | Bihar, Jharkhand |
| NOIDAOffice of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301Tel.: 0120-2514250 / 2514252 / 2514253Email: [email protected] | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAIOffice of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052Email: [email protected] | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOWOffice of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310Email: [email protected] | Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| KOLKATAOffice of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341Email: [email protected] | West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAMOffice of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336Email: [email protected] | Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUROffice of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005Tel.: 0141 - 2740363Email: [email protected] | Rajasthan |
| HYDERABADOffice of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599Email: [email protected] | Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATIOffice of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM)Tel.: 0361 - 2632204 / 2602205Email: [email protected] | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHIOffice of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002Tel.: 011 - 23232481/23213504Email: [email protected] | Delhi |
| CHENNAIOffice of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664Email: [email protected] | Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry) |
Conclusion
Providing excellent customer support is a top priority for any insurance company. IndiaFirst Life Insurance Customer Care team works diligently to offer competent services to its users, especially during challenging times.
