Reliance Life Customer Services
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  • Grievance Redressal
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Reliance Nippon Life Insurance Customer

Reliance Nippon Life Insurance Company is a joint venture between Reliance Capital of India and Nippon Life Insurance of Japan. The insurance company boasts a network of more than 800 branches pan India to cater to the needs of prospective or existing customer base of over 10 million.

The insurer is well known for its customer support system, provides assistance round the clock, and is always ready to provide professional assistance. Whether you seek professional guidance for the claim process, renewal, buying process, or any other relevant inquiry, you can freely dial Reliance Nippon Life Insurance toll-free helpline number 1800 102 1010 (Mon to Sat: 9 am to 6 pm).

How Can I Contact the Reliance Nippon Customer Care?

To contact a Reliance Nippon Life Insurance Customer Care representative, you can do so on various channels and get expedited assistance for life insurance-related queries, issues, and complaints. The insurer provides flexibility to customers to request a call back from customer support or share their concerns via email or snail mail.

To get in touch with the support staff at Reliance Nippon, dial customer service number 1800 102 1010 / 1800 102 3330. Please note that the customer care window will be open between 9:00 Am to 6:00 Pm (Mon to Sat).

Reliance Nippon Life Insurance Contact Details

India Head Office Address
Reliance Nippon Life Insurance Company Limited
Unite Nos. 401B, 402, 403 & 404, 4th floor, Inspire-BKC, G-Block, BKC Main Road, Bandra Kurla Complex, Bandra East Mumbai - 400051. India. Telephone Number - +91 22 6896 5000

Dubai Representative Office Address
Reliance Nippon Life Insurance Company Limited
Office 311, Hamsah Building (Ansar Gallery Building), Office Block, Khalid Bin Waleed Street, Bur Dubai, UAE PO Boc is 127416, Landline Number - +971 4397 2100 

Different Ways to Contact Reliance Nippon Customer Executive 

Contact Type

Contact Details

Toll-free customer care number (Pan India) 1800 102 1010
NRI customer care number  (+91) 022 4198 400
Toll-free customer care number for claims-related queries only 1800 102 3330
Chat with Reliance Nippon Customer staff (+91) 72088 52700
Email your queries at 

List of Reliance Nippon Life Insurance Official Branches

Here is a list of the Reliance Nippon Life Insurance branches pan India with given addresses or customer helpline numbers. 




Customer helpline number

Maharashtra  Mumbai  1st Floor, Atharva Building, Behind Payyade Residency, Off Mira Bhayander Road, Mira Road-East, Mumbai, Thane district, Maharashtra-401107 022-28555240
Delhi New Delhi  01st Floor, A-4, Vishal Enclave, Rajouri Garden, New Delhi -110027 011-44754212
Madhya Pradesh Indore  128-132, 1st floor Apollo square, Zazeerwala square, Dr. R S Bhandari marg, Indore, MP 452001 07312562371 / 07312562372
Karnataka Bangalore No. 28, 4th Floor, Centenary Building, MG Road, Bangalore, Bangalore Urban district, Karnataka-560001 08046960500
Uttar Pradesh Lucknow  Heera Plaza, Sector - 8, Vikash Nagar, Lucknow, Lucknow district, Uttar Pradesh-226022 05222738220
Telangana  Hyderabad  05th Floor, 6-3-1085 / D / 502, Dega Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telangana-500082 04048570391 / 04048570387
Maharashtra  Pune 3rd floor, Shivam Apartments, Pune-Solapur road, Pune-13, Maharashtra 020-30490024
Tamil Nadu  Chennai  2nd floor, KBS Building, # 109 Gandhi Road, West Tambaram, Chennai, Kancheepuram district, Tamil Nadu-600045 044-22267034
Bihar Patna  1st Floor, N.P.Tower, Main Kankarbagh Road, Near Colony More, Kankarbagh, Patna, Patna district, Bihar-800014 06122352285
Rajasthan Jaipur 05th Floor, C-21B, BHAGWAN DAS ROAD C-21B, BHAGWAN DAS ROAD, C-SCHEME, JAIPUR-302001 0141 - 2376798
Uttar Pradesh Agra 1st Floor, 18/163 B/2, Tiraha Hotel, Taj View Fatehabad road, Taj Ganj, Agra U.P 282001 05622330511
Gujarat Ahmedabad 204, Dev Arcade, Opp Big Bazaar, Near Fun Republic, S G Highway, Ahmedabad, Ahmedabad district, Gujarat-380015 07926924231
Haryana Gurgaon 02nd Floor, 91, IDC MG Road, Sector – 16, Gurgaon - 122001 01244073539
West Bengal Kolkata 206 A.P.C Road,2nd Floor, West Wing, Bank of Maharashtra building, Opp. CESC Regional Office, Kolkata-700004, West Bengal 8697719436 / 8697719437
Maharashtra Nagpur Office No.201 to 206, 2nd floor, Mile Stone - No.5, RamdasPeth, Wardha Road, Nagpur, Nagpur district, Maharashtra-440010 0712-3018077 / 0712-3018078
Tamil Nadu Coimbatore 1st Floor, 1025/1 Skanda Square, Avinashi Road, Coimbatore 641018 04224204756 / 04224204755
Haryana  Panipat LMR HIGH 1st Floor, 936-937,G T Road, Panipat-132103, 01802644470 / 01802634470
Orissa  Bhubaneswar 2nd Floor, Gajanan Tower, Plot Number- 60, Budhanagar, Kalpana Square, Bhubaneswar - 751006 0674-3200119
Punjab Ludhiana 1st Floor Golden Plaza, Above Mochi Showroom, The MAll Road, Ludhiana, Ludhiana district, Punjab-141001 01615030935 
Assam Guwahati 03rd Floor, Star City Developers Shopping Complex, Near Hanuman Mandir, Lachit Nagar, Ulubari G.S.Road, Guwahati-781007 03612463973 / 03612463972
West Bengal Siliguri Gitanjali Complex, 3rd & 2nd floor, 2nd Mile, Sevoke Road, Siliguri, Darjeeling district, West Bengal-734001 03532541218 / 03532541219
Chandigarh Chandigarh 3rd Floor, SCO 123/124, Sector 17C, Above Reliance Jewels, Chandigarh - 160017 01725001358 / 01725002158

Grievance Redressal

At Reliance Nippon Life Insurance, the insurer strives to provide hassle-free assistance related to products and services, as well as simple channels for customers to have their queries/grievances redressed.

If you're dissatisfied with any services or holding a grievance, then please follow the escalation process mentioned below:

Level 1
If you're dissatisfied with any services provided by Reliance Nippon Life Insurance Company, you can freely contact their customer service executive via several channels.

  • Contact Center: 1800 102 1010 from 9:00 am to 6:00 pm, Monday to Saturday.
  • Write an Email: 
  • Get in touch with the nearest branch customer executive or write to the insurer at the registered address.

Level 2
If your concern is still unresolved for more than 10 business days or you're not satisfied with the solution, then you may consider reaching out to the insurer's branch service manager at your nearest branch.

Level 3
Suppose you're still not happy with a resolution that the customer executive offered. In that case, you may consider writing down your concern and sending it to the head of customer care at or the registered office address mentioned above.

Insurance Ombudsman

If the solution offered by the insurer does not meet your satisfaction level, then you may consider registering a complaint in the IRDAI Grievance Call Center (IGCC)

Toll-free number: 1800 4254 732

Email ID:

Policyholders can reach out to the insurance ombudsman of the nearest branch. Below mentioned is the list of insurance ombudsmen across India.

Name and Address of Ombudsman Centers

Name of Center


Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001.
Tel.: 079 - 25501201/02/05/06
Gujarat, Dadra & Nagar Haveli, Daman and Diu
Office of the Insurance Ombudsman - 
Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078
Tel.: 080 - 26652048 / 26652049
Office of the Insurance Ombudsman -
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003
Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203
Madhya Pradesh Chhattisgarh
Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009
Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429
Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh

Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006
Bihar, Jharkhand
Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301
Tel.: 0120-2514250 / 2514252 / 2514253
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur

Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054
Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane
Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001
Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310
Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072
Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341
West Bengal, Sikkim, Andaman & Nicobar Islands
Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015
Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336
Kerala, Lakshadweep, Mahe-a part of Pondicherry

Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005
Tel.: 0141 - 2740363
Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004
Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599
Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry

Office of the Insurance Ombudsman -  Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM)
Tel.: 0361 - 2632204 / 2602205
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura

Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002
Tel.: 011 - 23232481/23213504
Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018
Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664
Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry)

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Written By: Simran Kaur Vij

Simran is an insurance expert with more than 3 years of experience in the industry. She may have all the answers to your insurance queries. With a background in Banking, she proactively helps her readers to stay on par with all the latest Insurance industry developments.