Reliance Life Insurance CSR
  • CSR of the Company
  • Types of Claims
  • Claim Filing Process
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Reliance Life Insurance Claim Settlement Ratio

The number of claims that an insurance company settles over the course of a certain time is determined by the claim settlement ratio (CSR), an important indicator. It gauges the insurer's performance by comparing the proportion of claims paid out by the insurer to all claims received over a specific period of time. The aggregate amount of claims paid up is divided by the aggregate amount of claims received to determine the CSR.

An insurance company with a high CSR has a history of upholding its promises to policyholders by handling claims in accordance with the terms of the contract. Before buying a policy, it is advised that policyholders look at an insurance company's CSR. A strong CSR can guarantee the dependability and financial stability of the insurance provider.

Reliance Nippon Life Insurance Claim Settlement Ratio

As per IRDAI, Reliance Nippon Life Insurance Claim Ratio is 98.67%. Reliance Nippon Life Insurance is a life insurance company in India. It offers various life insurance policies and is a joint venture between Reliance Capital and Nippon Life Insurance, one of the largest life insurance companies in Japan. The company is committed to providing affordable and innovative life insurance solutions to its customers and has a strong network of branches and agents across the country.

Claim settlement ratio of Reliance Nippon life insurance indicates the percentage of claims settled by the insurer against the total number of claims received in a financial year. As per the IRDAI's (Insurance Regulatory and Development Authority of India) annual report for the financial year 2021-22, Reliance Nippon claim settlement ratio is 98.67%.

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Types of Reliance Claim Settlement Ratio Process

A policyholder or the policyholder's nominee may submit claims in a number of different methods. Depending upon their convenience, they can opt to have their claims handled offline or online. A claim can be submitted in the following methods by an insured party:

  • Offline claim (Telephonic, Branch visit or via post)
  • Online claim

Reliance Nippon Life Insurance Claim Settlement Process

Step 1: The first and foremost step is to report the claim. The policyholder or the nominee can report the claim using any of the mentioned processes as per their convenience.

  • The claimant can opt for an offline course where they would have to visit the nearest Reliance Nippon branch with the claim form and the documents or post them to the branch office.
  • They can also intimate about the claim through a call on their Claims Care Number i.e. 1800-102-1010 between 9.00AM to 6.00PM
  • Claimants can also inform the Reliance team about the claim by visiting their official website or by emailing them at and uploading the needed documents.

Mandatory documents to be submitted depending on the claim:

  • Claim form
  • Claimant’s statement form
  • Policy document (original)
  • Date of death/event of the life assured
  • Cause of death/event
  • Contact details
  • Current address proof of the claimant
  • Photo ID proof
  • Claimant’s valid bank passbook/statement or cancelled cheque with pre-printed name and bank account number
  • Succession certificate (in case of absence of a nominee)

Step 2: The team carefully reviews the claimant's details after receiving it, and they personally help the claimant at each step. The team may also request specific additional documents if they are required for the claim's investigation through a phone call, SMS or letter.

Step 3: The company thoroughly scrutinises all documents related to the claim before reaching a decision on its approval. Once the claim is accepted, the policyholder or nominee is promptly notified of the payout.

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Life Insurance FAQs

Life Insurance FAQsSeptember, 2021

Reliance Nippon Life Insurance Claim Settlement Ratio: FAQs

1. What is Reliance Nippon life insurance claim settlement ratio for the financial year 2021-22?

The claim settlement of Reliance Nippon life insurance for the year 2021-2022 is 98.67%.

2. What are the types of claims settlement processes offered by Reliance Nippon life insurance?

There are various types of claims settlement processes offered by Reliance Nippon life insurance, they are - through post, branch visit, telephonic conversation, website and claim through Email.

What Our Customers Have to Say

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anu yadav


February 24, 2022

Good company. People are nice there. I am a single mother and detected with cancer so i got critical illness rider money for my treatment

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February 18, 2022

Good service. I was not having knowledge and my husband passed away. Company gave me complete return of my husband saving

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Bhawna Sangar


September 29, 2021

Nice company. Understands the need of its customers. And offers various plans to us. Keep it up Reliance.

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Dhruvi Kukreja


September 21, 2021

I decided to buy term life insurance from Reliance Life Insurance. The main reason to go for it was that it was one of the best policies and its claim settlement ratio was among the top 5 insur...

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Nimrat Sakhuja


September 21, 2021

If you are looking to buy a Life insurance policy, go for Reliance Life Insurance company. Just go for it. Please meri bat mano aaj hi kharid lo.

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Hansika Tiwari


September 3, 2021

Reliance is a renowned life insurance company, and that s why we brought its life insurance plan. I am happy with the way it works and supports its customers.

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Raghav Baruah


August 23, 2021

had a superb chat about getting a term insurance plan from Relaince. Had lil to no idea and think im in a good position to purchase one now! thanks team :)))

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Daina Mathew

Written By: Daina Mathew

Daina is a content writеr with a profound grasp of Insurancе, Stocks, and Businеss domains. Hеr extensive 3-year еxpеriеncе in thе insurancе industry еquips hеr with a nuancеd undеrstanding of its intricaciеs. Hеr skills еxtеnd to crafting blogs, articlеs, social mеdia copiеs, vidеo scripts, and wеbsitе content. Her ability to simplify complex insurancе concepts into reader-friendly content makes her an еxpеrt in the domain.