Shriram General Insurance Company or Shriram GIC or SGIC is a joint venture between two companies. The Indian partner in the joint venture is Shriram Capital Ltd. (SCL) a unit of the Shriram group and the second partner in the combined business enterprise is South Africa based insurance company Sanlam.
Initially till 2012 the joint venture stakes were distributed in the ratio of 76:24, the lesser stake being held by Sanlam group. Later on the Shriram group gained better control of the insurance business when the shares of the $6 billion Sanlam Company were transferred to the Shriram group.
It has been the company’s motto and endeavor to cover all sorts of risks faced by the common man and hence now the company with its corporate office in Jaipur Rajasthan is offering a wide and deep range of insurance products with availability all over India that address different risk issues including certain uncommon types of insurance like ransom and wedding insurance.
Shriram group’s general insurance business is being steered by its unit Shriram Capital Limited or SCL established by the Shriram Group in 1974 to manage its financial products business. At present SCL has more than 3000 offices all over India which are being run by 60,000 and more staff members. SCL has over 12 million customers and its recent profit before tax was around INR 307 Crores and the company at present is managing around INR 90 K Crores assets (asset under management or AUM).
Shriram Capital Limited does not believe in business excellence alone but in being a responsible corporate citizen. The company is active in the field of Corporate Social Responsibility as well as Social Recognition. SCL has been organizing several awards especially in the journalism sector for excellence in reporting of financial and economic matters. The company’s CSR unit Shriram Foundation has been steadily working for orphan and destitute care and for the cause of education.
The general insurance company has been awarded the prestigious “Excellence in Growth Award” two times in succession.
The company believes in fast claim remittances and as per recent IRDA data its incurred claim ratio is a healthy 90%.
ShSGIC Ltd. also has a complete online presence with its up to date digital infrastructure. The online portal of the company provides detailed information about the company, its disclosures and all other aspects concerning its business. The main company portal provides links to other relevant portals for example the general insurance portal www.shriramgi.com. You can reach this website directly or through main Shriram Group portal. The website provides information on the company’s general insurance products. Insurance seekers can get an online quote for their chosen policies and buy the policies online through this portal. Claims can also be raised through the online mode and status of claims can be checked regularly through the online portal.
The portal also provides a call back feature on its main web page where in the box insurance seekers can fill in their e mail and mobile contact number and the individual is contacted by SGIC personnel at earliest.
SGIC does not exclusively offer health insurance yet under a separate category, though health insurance is offered in the form of personal accident cover and third party medical emergency cover under its various general insurance plans. We seek emergency treatment when we meet with accidents and during such times immediate medical aid is the need of the hour and critical to saving the injured person’s life. SGIC offers emergency medical care to its policy holders under its various general insurance plan not only within the country but throughout the world.
Individuals who purchase SGIC policies are provided with a policy pack which contains important details and documents and as such should always be kept within easy reach and carried along with the policy holder when outside. The policy pack contains policy numbers of the covered members; the details of the policy including type of policy, terms and conditions, inclusions/exclusions; the customer care numbers, helpline numbers, toll free numbers and emergency numbers.
If policy holder or covered members happen to succumb to any risk covered by their policy then they should intimate SGIC soon after attending to self and affected people’s care. In case of matters requiring police intimation FIR should be registered without delay and copy of FIR should be taken from the police station.
When policy holder intimates SGIC at the relevant contact number, the staff attending the call asks the policy number and other relevant details and registers the emergency and claim, the policy holder is provided with a claim reference number. Also a surveyor from or near to the policy holder’s current location is assigned to the policy holder/policy member registering the claim. The appointed surveyor visits the site of incident at earliest and provides all needed assistance.
Since personal accident and third party medical emergency is covered under most of the general insurance plans of SGIC, in case of eventualities it is advisable to seek suitable emergency medical treatment at earliest for self and others and preserve all bills and documents. After completion of treatment the policy holder can submit all the documents and bills along with the filled in prescribed claim’s form and claim is reimbursed by SGIC within seven days of receipt of completed claim documents after successful verification.
Contact AddressE-8, EPIP, RIICO Industrial Area, Sitapura, Jaipur-302022.
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