With an aim to make global healthcare services accessible to citizens of India, Apollo Munich was formed through joint venture agreement between its parent conglomerate Apollo Group of Hospitals and America based global insurance leader Munich Corporation in the year 2007 after attaining license from the Insurance Regulatory Development Authority of India (IRDA).
Apollo Munich is now an ISO 9001:2008 certified health insurance group with registered office in Hyderabad and corporate office in Gurgaon and a strong distribution network in India through our partnerships with leading banks including Canara Bank, Citi Bank, Indian Bank and Axis Bank.
The company has to its credit a list of prestigious awards, Det Norske Veritas has awarded us twice for excellence in health insurance spheres of product design, product distribution and product services.
The company’s performance metrics are based on customer services. It has been its endeavor to surpass its customer services each year in terms of speed, reliability and response:
It takes seven working days to issue policies and 93 % policies have been issued in this time frame and even 83 % in 3 working days time.
More than 90 % cashless claims are settled within 2 hrs of claim being raised
Since its commencement in 2007 till February 2017 it has made a claim settlement of INR 2656 crores.
85% of its customers are happy with the services
80% of its existing policy holders have renewed their policies
It settles claims on an average within 15 days and within 30 days we have settled 95% of claims.
In our everyday life we are always surrounded by health related risks, any time we or our family members might need hospitalization. By sparing a small amount for premium money we can avail substantial cover to take care of expenses should we succumb to health related risks.
Another very important reason that we should avail health insurance is tax benefit applicable for health insurance products under section 80 D of the Income Tax Act. If we plan our health insurance properly we can pay the premiums totally or a large part of it from our tax savings. If we do not avail health insurance we would be losing that amount through taxation, hence availing health insurance has dual benefits.
The company’s performance metrics speaks of of its commitment. Customers find the company a reliable health insurance provider and they are assured of being provided timely assistance during emergency situations. To put it in a nutshell Apollo Munich is a preferred health insurer because:
Apollo Munich is IRDA authorized and ISO 9001:2008 certified firm
It has a proven performance records in health insurance sphere
It has a country wide distribution network
It has a network of more than 4500 hospitals throughout the country
It cashless settlements in networked hospitals
It has swift and transparent and online processes
It has swift and hassle free claim settlement process
A high claim settlement ratio
It provides 24 by 7 emergency assistance through toll free numbers
The company provide its health insurance policy holder a complete health insurance kit which contains
List of networked hospitals
List of all contact numbers and toll free numbers
Apollo Munich has a complete range of customized health care plans under each category, general features of our health insurance plans include:
Well categorized plans for different customer requirements
Individual, family floater and senior citizen health insurance plans
Critical illnesses cover plans
Hospital daily expenses cover plan provisions
Additional cover options plan
No claims benefit up to 50 % annually
Free total health checkups after four claim free years
Pre and post hospitalization cover
Ambulance cost cover for emergencies up to Rs 2000
Home treatment cover option
Second opinion option
AYUSH cover option
Maternity benefit cover options
New born baby cover options
Organ donor cover options
The health insurance premiums can be calculated online by specifying relevant details such as plan variant, location, number of members, age group, sum assured, critical illness cover, additional covers.
Substantial covers can be availed at nominal premiums and discounts are applicable for family group insurance covers.
For example for a sum assured of Rs 5,00,000, individual premium works out to be around Rs 7400 annually, for two members Rs 11,800 annually and for four members Rs 22,000 annually, including taxes.
If you are seeking advice as to which type of plan best suits you then you can also avail assistance from the advisory team, in which case you may fill your relevant details online including your name, contact number and e mail address and you will get a call back from our team within few hours.
The company settles cashless as well as reimbursement claims. Cashless settlements can be availed in networked hospitals for planned or sudden medical situations that are covered under the policy. For planned hospitalization policy holder needs to inform us at earliest, at least one week in advance and for emergency situations policy holder needs to inform us at the earliest.
Upon receiving cashless claim request the company swiftly verifys the details and settles payments directly with the networked hospital’s authority within two hours of receiving claim request.
When the policy holder/policy holder representative calls us then we will ask for the policy number which is mentioned in the policy health card.
Several times medical treatments are not availed in networked hospitals. For such times the policy holder needs to save all bills and raise reimbursement claim on prescribed format and attach these bills. We have a seamless online claim procedure for the benefit of our customers. We settle reimbursement claims within 15 to 30 working days.
In order to help the insurer provide timely assistance, policy holders need to:
Maintain a separate file for our health policy
Always carry health card
Always carry networked hospitals detail
Carry self identity documents and contact details
Carry list of toll free and other assistance numbers
Carry blood group details and other important medical details if any
Carry contact person address and number for assistance during emergency
Register an FIR at earliest for situations requiring police report
Inform us at earliest in case of emergencies
Apollo Munich Health Insurance Co. Ltd
1st Floor, SCF-19, Sector-14, Gurgaon-122001, Haryana
Insurance is the subject matter of solicitation
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