Kotak Health Insurance

Yes, as per the IRDAI guidelines, a policyholder has the option to return the original policy within 15 days from the date of receipt of the policy.

Customers can renew their policy online from the company's website. Process for the same is given below:

• Visit the official website of Kotak General Insurance Company.
• Click on the 'Renewal' tab given at the top right of the page.
• Enter your login details to continue.
• Select your plan and fill in the required details.
• Make an online payment of the premium amount.
• Renewal confirmation information will be sent to the customer's email ID.

Alternatively, customers can also place a free cheque pick-up request by calling the company's toll-free number: +1800 266 4545.

In the reimbursement claim method, Kotak General Insurance processes the claim within 15 working days from the receipt of complete documents. And in case of cashless claims, the company conveys its decision on the cashless mode within 6 business hours from the receipt of complete details.

Yes, the plan offers maternity cover, provided all the below 3 covers are taken together.

• Maternity Benefit
• New Born Baby Cover
• Vaccination Expenses

Yes, medical as well as treatment expenses during the quarantine period towards COVID-19, are covered under the policy. Customers should submit prescriptions from Govt. doctor certifying the need to be quarantined along with a Medical test report for COVID-19. Please note that no coverage is provided on account of self-quarantine or quarantine at home.

Yes, the company offers a separate channel for addressing claims and grievances of senior citizens. One can drop their concerns at: seniorcitizen@kotak.com

Yes. Premiums paid for Kotak Medical Insurance policies are eligible for tax deductions under Section 80D of the Income Tax Act 1961.

Yes, one can customize their Kotak Health Insurance plans by paying additional premiums and opting for health insurance riders.

To check the claim status of your Kotak Mediclaim follow the below steps:

• Login on the official website of Family Health Plan Insurance TPA Limited
• Click on Logins on the home page.
• Click on Individual/ Retailers
• Login using your: Username: Your UHID is your username, Password: Your date of birth (in DD/MM/YYYY format) is your password.

In such a case, the company will pay the amount as per your chosen coverage, and the rest of the outstanding amount needs to be paid by you.

The duly filled claim form along with the documents should be submitted as soon as possible, but no later than 30 days from the date of discharge.

To register your grievances, you need to fill up a feedback form which is available on the official website of Kotak Mahindra Health Insurance. Once done, the company's grievance redressal team will assist you.

Do not worry. To make a change in your Kotak Mahindra Health Insurance policy, get in touch with the customer care team at 1800 266 4545 (toll-free) to correct the date.

Below is a list of a few general exclusions applicable under Kotak Health Insurance plans. To get more details about plan-specific exclusions, refer to the policy document.

• Any injury due to war, invasion, an act of a foreign enemy, hostilities, etc.
• Usage, consumption, or abuse of drugs or alcohol.
• Self-destruction or self-inflicted injury.
• Sexually transmitted disease.