Oriental Health Insurance: Plans, CSR 93.33% & Hospitals | PolicyX
Oriental Health Insurance logo Oriental Health Insurance ★ 4.4/5

Oriental Health Insurance

Oriental Health Insurance, a trusted public-sector insurer since 1947, offers a wide range of health plans for ...Read More

979+
Cashless hospitals
93.32%
Claim settlement
2 Crores
Max sum insured
5
Active plans
🛡️ IRDAI Approved
⭐ 4.4/5 · 2,704 reviews
🏥 979+ hospitals
📊 -1.03x solvency ratio
✅ 93.32% claim settlement

What you get with Oriental Health Insurance

The headline features and policy mechanics, at a glance.

Sum insured up to 2 Crores

Coverage scales from entry-level individual plans to high-end family-floater protection.

979+ cashless hospitals

Direct billing at network hospitals across 1 presence — no out-of-pocket payment at admission.

93.32% claim settlement

Industry-leading approval rate on eligible claims received in the most recent fiscal year.

-1.03x solvency ratio

Well above IRDAI's 1.5× floor — strong indicator of long-term claim-paying ability.

5 active plans

Choose from individual, family floater and senior-citizen variants to match your household.

Written by Anshika Ojha
Reviewed by Manoj Kumar
Published: 24 Oct 2024
Updated: 3 Nov 2026
Expert Verified
IRDAI Licensed

About Oriental Health Insurance

The Oriental Insurance Company was formed in 1947 and was a subsidiary of Life Insurance Corporation of India until 1973. In 2003, its holding was transferred to the Central Government of India, and it began operating as a public sector insurance company.

Oriental Health Insurance policies offer financial assistance for medical emergencies, including hospitalization costs, health check-ups, and critical illnesses. Besides health insurance, the company also provides other insurance products such as travel, motor, home, and personal accident insurance.

Oriental Health Insurance has been recognized as the "Best General Insurance - Public" in the CNBC TV18 Best Bank and Financial Institution Award. With a comprehensive range of plans, the company offers a much-needed financial cushion during medical emergencies, covering a wide range of medical expenditures incurred due to illness, sickness, disease, or accident to the insured.

Key Company Figures 

Metric 

Value 

Claim settlement ratio 

93.33% 

Incurred claim ratio 

102.58% 

Solvency ratio 

-1.03x 

Gross direct premium 

₹20,327 crore 

Gross premium 

Over ₹20,000 crore 

Health share of premium 

39% 

Branches 

979+ 

Government capital infused 

₹4,420 crore 

Ownership 

Government of India 

Key Highlights

  • 979+ Network Hospitals
  • 3,220,573 Claims Settled
  • 93.32% Claims Settlement Ratio
  • Sum Insured: Up to ₹2 Crore
  • 24x7 Customer Support

Features of Oriental Health Insurance

  • Customer-friendly approach for a versatile health insurance experience
  • A comprehensive wellness system to promote a healthy lifestyle
  • Over 79 years of service to the nation
  • 24/7 Customer service available
  • Operations in 3 overseas locations

Video reviews

Walkthroughs from the PolicyX team — pros, cons, real claim experiences, and a recommendation on who should buy.

Oriental Health Insurance

Oriental Health Insurance

This video talks about Oriental Health Insurance in detail. It talks about the Solvency Ratio, and Claim Support Ratio which helps an individual to analyze the Claim settling ability of the Insurer.

Why Choose Oriental Health Insurance?

  • Versatile and affordable health insurance plans for every need
  • 24/7 customer support for easy claim settlement
  • Over 4000 network hospitals all over India
  • Offers comprehensive coverage at affordable premiums
  • Tax benefits under Section 80D of the Income Tax Act

 Pros and Cons Of Oriental Health Insurance

Pros 

Cons

Government of India owned, with ₹4,420 crore of capital infused

Solvency ratio is negative (-1.03x in March 2025)

93.33% claim settlement ratio in FY 2025-26 

Smaller cashless network (4,000+) than private insurers

979+ branches across India 

Incurred claim ratio above 100% (102.58%)

Health is 39% of its premium, a core business

Fewer online-first plan features than private peers

What is Covered by Oriental Health Insurance?

Pre and Post-Hospitalization Expenses

Oriental Health Insurance understands the impact of rising medical expenses; thus, they have made sure that their insurance products contain pre and post-hospitalization expenses related to in-patient hospitalization.

AYUSH Treatments

Most Oriental Health Insurance plans have in-built alternative treatment covers that you can utilize to your benefit. AYUSH treatments include Ayurveda, Unani, Siddha, and Homeopathy treatments.

Hospitalization Expenses

Oriental health insurance plans cover your hospital expenses like room rent, ICU charges, surgery expenses, doctor consultations, and other such expenses.

Day Care Treatments

Multiple procedures do not require 24-hour hospitalization. With this in mind, a majority of Oriental health insurance plans are designed to cover daycare procedures for policyholders.

Domiciliary Hospitalization

On a doctor’s recommendation, a policyholder can avail of medical care in the comfort of their home. Oriental health insurance plans cover domiciliary hospitalization up to specified sub-limits.

What is Not Covered by Oriental Health Insurance?

Self-Inflicted Injuries

Oriental health policies will not cover injuries or hospitalization caused by self-harm.

Cosmetic Procedures

Oriental Health Insurance plans do not cover any kind of cosmetic surgeries or treatments.

Adventure Sports

Oriental Health Insurance plans will not cover you for hospitalizations or accidents caused due to adventure sports.

Obesity or Weight Control Treatments

Bariatric surgery is covered when medically necessary (for example BMI of 40 or more, or 35 or more with conditions like diabetes), as per IRDAI rules. Cosmetic weight-loss treatment is not covered.

Involvement in Illegal Activities

Oriental health insurance company plans do not cover individuals or families for hospitalization or injuries caused due to unlawful activities.

What Are The Different Waiting Periods in Oriental Health Insurance Plans?

The various waiting periods associated with Oriental Health plans are:

Initial Waiting Period

Begins from the date of purchase and lasts for up to 30 days for most Oriental Health Insurance plans.

Pre-Existing Disease Waiting Period

Oriental Health Insurance plans require you to serve specific waiting periods in case you are diagnosed with pre-existing diseases (PEDs) such as hypertension, diabetes, or any other.

Survival Period

Like waiting periods, Oriental health insurance plans with critical illness coverage have a survival period. During this period, policyholders diagnosed with any listed critical illness must outlive the survival period to enjoy coverage benefits.

 

How to Buy Oriental Health Insurance Plans?

If you are looking forward to purchasing Oriental Health insurance online, follow these simple steps:

  1. Step 1: Visit the PolicyX health insurance page, and enter your details such as name, age, number of members to be covered, and city.
  2. Step 2: Click on 'Get Free Quotes' and compare Oriental Health Insurance Plans as per your needs.
  3. Step 3: Select and pay premiums online for the Oriental health insurance plan of your choice.
  4. Step 4: Our team of insurance experts at PolicyX will provide you with all the assistance required regarding claims and other queries post-purchase of your Oriental Health Insurance plan.

Documents Required for Oriental Health Policy Claim Settlement

Submit the following documents when filing for Oriental health claims:

  • Duly completed and signed claim form, in original
  • Valid photo-ID proof
  • Medical practitioner's referral letter and prescription
  • Original bills, receipts, and discharge cards from the hospital/medical practitioner
  • Original bills from pharmacy/chemists
  • Original pathological/diagnostic tests reports/radiology reports and payment receipts
  • Indoor case papers
  • First Information Report (FIR), final police report, if applicable
  • Post-mortem report, if conducted
  • Any other document as required by the company to assess the claim

Oriental vs Large Private Health Insurers 

Insurer 

CSR (FY 2025-26) 

Network hospitals

HDFC ERGO 

97.37% 

13,000+

Care Health 

96.74% 

11,400+

Bajaj Allianz 

95.04% 

12,000+

Oriental Insurance 

93.33% 

4,000+

Star Health 

86.34% 

14,000+

Oriental Health Plans Compared 

Plan 

Type 

Entry age 

Key features

Individual Mediclaim 

Individual 

18 to 65 

years

Family discount, voluntary co payment

PNB Oriental Royal 

Mediclaim

Individual / 

family

18 to 79 

years

Covers family, PED covered after 3 policy years

Happy Family Floater 

Family floater 

18 to 65 

years

Domiciliary, pre- and post 

hospitalisation

Public sector insurers compared on the basis of CSR

Insurer 

CSR (FY 2025-26) 

ICR (FY 2024-25) 

Network hospitals

New India Assurance 

98.44% 

100.98% 

3,700+

United India 

95.11% 

97.51% 

4,000+

Oriental Insurance 

93.33% 

102.58% 

4,000+

National Insurance 

89.45% 

96.05% 

3,200+

Oriental has the second-lowest claim settlement ratio among the four public sector insurers, and its incurred claim ratio is above 100%. 

Oriental Health Insurance Plan Claim Process Steps

You can file for cashless as well as reimbursement claims for your Oriental Health Insurance Plans by following these easy steps:

  1. Step 1: Visit the website of Oriental Health Insurance and select the "Claim" option. Then click on "Services".
  2. Step 2: Now select "Claim registration" and log in with your mobile number.
  3. Step 3: Select the "claim type", whether you want to opt for a cashless claim or reimbursement. Click on "authorize" and you will receive an OTP on the verified number.
  4. Step 4: Get verified with the OTP and fill in the required hospital admission information. Select the hospital, and fill in the hospital details in case of a non-network hospital.
  5. Step 5: Upload the required documents and click on the "review" button.
  6. Step 6: After clicking on the review button, you need to submit the intimation for the company to review. You will receive a claim intimation number which you need to note down for future purposes.

Oriental Health Insurance Renewal Process

Follow these steps for Oriental Health Insurance policy renewal:

  1. Step 1: Visit the official website of Oriental Health Insurance Company.
  2. Step 2: Click on the 'Quick Renewal' tab.
  3. Step 3: Mention your 'Policy Number' and 'Date Of Birth'.

Connect with our insurance experts for Oriental health insurance policy renewal at 1800-4200-269.

 

All 5 Oriental Health Insurance plans

Every plan currently being sold by Oriental Health Insurance, shown side-by-side so you can shortlist quickly.

Individual and Family Health Insurance

PNB Oriental Royal Mediclaim Insurance Policy

PNB Oriental Royal Mediclaim Policy offers comprehensive health insurance from Oriental Health Insurance, designed for Punjab National Bank…

Sum insured 1 Lakh, 2 Lakh, 3 Lakh, 4 Lakh,…
Entry age 18 to 79 Years
  • Covers family
  • High sum insured
  • Ambulance cover
View plan
Individual and Family Health Insurance

Oriental Happy Family Floater Policy

Oriental Happy Family Floater Policy offers comprehensive health coverage for Indian families, with four plan options (Silver, Gold, Diamon…

Sum insured 1 L, 2 L, 3 L, 4 L, 5 L, 15 L, …
Entry age 18 to 65 Years
  • Domiciliary hospitalization
  • Pre and post-hospitalization
  • Newborn baby expenses
View plan
Accident Health Insurance

Oriental Personal Accident Policy

Oriental Insurance's personal accident policy provides crucial financial support for individuals and families facing unforeseen accidents, …

Sum insured 10 Lakh
Entry age N/A
  • Accidental death
  • Injury
  • Permanent total disability
View plan
Group Health Insurance

Oriental Bank Saathi Policy

The Oriental Insurance Bank Saathi Policy is a group health insurance plan providing indemnity for medical expenses to individuals and thei…

Sum insured 1 L, 2 L, 3 L, 4 L, 5 L, 10 L, …
Entry age 18 to 70 Years
  • Maternity & newborn cover
  • Medical second opinion
  • Mental illness cover
View plan

Choose Oriental Health Insurance Coverage of Your Choice

Select a sum insured option below to compare health plans matching your coverage need.

Quick comparison

Side-by-side across the 3 most-bought Oriental Health Insurance plans on PolicyX.

Oriental Health Insurance plan comparison
Feature Individual Mediclaim Policy PNB Oriental Royal Mediclaim Insurance Policy Oriental Happy Family Floater Policy
Plan type Individual Individual and Family Health Insurance Individual and Family Health Insurance
Sum insured 1 L, 2 L, 3 L, 4 L, 5 L, 10 L, … 1 Lakh, 2 Lakh, 3 Lakh, 4 Lakh,… 1 L, 2 L, 3 L, 4 L, 5 L, 15 L, …
Entry age 18 to 65 Years 18 to 79 Years 18 to 65 Years
Top benefits Family discount · Voluntary co-payment Covers family · High sum insured Domiciliary hospitalization · Pre and post-hospitalization

979+ cashless hospitals

Find a Oriental Health Insurance network hospital near you. Direct billing — no out-of-pocket payment at admission.

Frequently asked questions

The 18 most-asked questions about Oriental Health Insurance, answered.

You get 30 days from receiving the policy to review it. If you cancel within this period, Oriental refunds the premium after deducting the cover cost for the days covered and any medical test costs.
The health card is primarily for cashless hospitalization. The insured person or accompanying member can display the card to the hospital. The hospital will verify with the assigned TPA/company, who will authorize the claim for cashless settlement.
Yes, pre-existing diseases are covered after three consecutive policy periods.
Yes. These are covered after a specific waiting period of up to 2 years, as long as the policy is renewed without a break.
The cost of the organ and acquisition of the organ is not covered under Oriental Health Insurance.
For cashless treatment, show your health card at a network hospital and the TPA will approve the claim. For reimbursement, inform Oriental or its TPA, then submit the claim form with bills and discharge papers within the time limit in your policy.
The premiums for Oriental Insurance Mediclaim Policies can be paid in cash at the branch or via online methods. Online payments can be made using net banking, credit, or debit cards.
Log in to the e-Portal with your registered user ID and password if you are a registered policyholder. You may have all the policy-related details after you’ve logged in.
There is no limit on the claims you can make in a policy year. However, keep in mind that the claims made should not exceed the sum insured chosen by you.
Yes. Premiums qualify for a deduction under Section 80D (old tax regime): up to ₹25,000 for yourself and family, and up to ₹50,000 more for parents aged 60 or above.
No, the company does not have any specific health insurance plan for children. However, if you want to cover your child, you can cover them in family floater plans.
You get a 30-day grace period to renew. Your cover continues without a break if you pay within this period, but claims during the gap may not be paid.
No, the company does not offer any maternity specific health plan, however, it offer several plan wherein one can avail the coverage against maternity.
You can register a complaint by email at [email protected] or through Oriental's grievance portal. If it is not resolved within 30 days, you can go to the Insurance Ombudsman or the IRDAI Bima Bharosa portal.
Oriental's solvency ratio was -1.03 as of March 2025, below IRDAI's requirement of 1.5. It is wholly owned by the Government of India, which has infused ₹4,420 crore of capital, and it operates with regulatory forbearance from IRDAI.
Oriental is a government-owned insurer with a 93.33% claim settlement ratio (FY 2025-26). Its solvency ratio is below IRDAI's requirement, but the Government of India backs the company. Compare network hospitals and plan features before buying.
Oriental has 4,000+ network hospitals across India for cashless treatment.
New India has a higher claim settlement ratio (98.44% vs 93.33% in FY 2025-26). Both are government owned and have similar network sizes, so compare plan features and premiums before choosing.

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Customer satisfaction

Aggregate ratings from 2,704 verified PolicyX customers who bought a Oriental Health Insurance plan.

4.4
out of 5
2,704 reviews
5 star
60%
4 star
25%
3 star
10%
2 star
4%
1 star
1%

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