Edelweiss Tokio Life Insurance Customer Service
  • Edelweiss Tokio contact details
  • List of branch offices
  • Grievance redressal process
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Edelweiss Life Insurance Customer Care

Edelweiss Life Insurance is a leading insurance provider. Since its establishment in 2011, the insurer has achieved great heights based on its performance and satisfactory customer service. However, Edelweiss’s customer service is designed to assist prospective or existing customers at every step of the insurance procedure.

Beneficiaries or Policyholders who seek professional guidance can easily reach out to the customer representative regarding concerns or complaints by dialing Edelweiss Life Insurance customer care phone number 1800 212 1212. The team of professional representatives is available round the clock, all seven days a week, and pleased to provide instant assistance.

How do I Contact Edelweiss Life Insurance customer care?

The Edelweiss Life Insurance customer service department can easily be reached in several ways, such as by dialing a customer service number, writing down an email, or through a live chat option embedded on the official website. Prospective or existing policyholders who want to contact the customer service team to solve any queries can dial toll-free helpline number 1-800-2121-212 (Mon-Sat 10 AM TO 7 PM).

You can even opt for the missed call service. To do so, visit the insurer’s official website, locate the Contact Us page, click on the "request a call back" option, fill in your number, and submit, and you’ll receive a call back shortly from a customer support team member.

Edelweiss Life Insurance Contact Details

  • Toll-free customer care number: 1-800-2121-212 (Mon-Sat 10 AM TO 7 PM).
  • Email Edelweiss Customer Care at: complaints@edelweisstokio.in / care@edelweisstokio.in
  • Write to Edelweiss at: Customer Care, Edelweiss Life Insurance Company Ltd, 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070.
  • Lodge your complaint by clicking the link https://www.edelweisstokio.in/contact-us

List of Edelweiss Life Insurance Official Branches

Edelweiss Life Insurance, one of India’s most reputable and dependable insurance providers, is renowned for its 24/7 customer service and cost-effective insurance policies. However, the business provides services in Tier I and II cities as well as throughout India. Policyholders can go to the closest branch office to speak with someone directly about their issue.

Here is a list of Edelweiss Life Insurance’s branches in India, with their addresses and contact information.

State

City

Address

MaharashtraMumbai6th Floor, Tiara, Chandavarkar Road, Opp AU Finance Bank, Borivali (w), Mumbai. 400092
DelhiNew Delhi2nd Floor, B-1/7, Janakpuri, New Delhi - 110058
Madhya PradeshIndoreOffice no 326 and 327 3rd floor Benchmark building Near Satya Sai Square Vijay Nagar Indore 452010
KarnatakaBangaloreOld no. 318, Municipal No. 63, 1st Floor, 9th Main Road, 5th Block, Jayanagar, Bangalore - 560041
Uttar PradeshLucknow2nd Floor, Halwasiya Commerce House, 11 M G Road, Hazaratganj, Lucknow - 226001
TelanganaHyderabad2nd floor, MB Towers, LV Prasad Marg, Next to Citibank ATM, Road No. 2, Banjara Hills, Hyderabad – 500034.
MaharashtraPuneMSR Capital, 414, Fourth Floor, Pimpri, Chinchwad, Pune, Maharashtra 411018.
Tamil NaduChennai2B 1st Floor, Above state bank of India, Duraisamy Reddy Street West Tambaram Chennai 600045
RajasthanJaipur3rd Floor,140, Girnar Colony, Near Crown Square, Gandhi Path, Vaishali Nagar-Jaipur
Uttar PradeshAgraAnupam Plaza, Second Floor, Block No 50/1.5, Sanjay Place, Civil Lines, Agra, Uttar Pradesh 282002.
GujaratAhmedabad401 and 405, Zodiac Plaza, Nr. Nabard Flats, H.L. Commerce College Road, Ahmedabad 380009
HaryanaGurgaonTime Square, 106, 1st Floor, Block - B, Sushant Lok - 1, Sector 43, Gurgaon, Haryana- 122009.
West BengalKolkataSpencers, 2nd Floor, 145, Rashbehari Avenue, Gariahat, Kolkata - 700029
MaharashtraNagpurVision, 9, 3rd Floor, Traffic Park Square, Dharampeth, Nagpur - 440010
Tamil NaduCoimbatore3rd Floor, Pinnacle Krishna, 581/1, D B Road, R S Puram, Coimbatore 641002
HaryanaRohtakBank Square, 1st Floor, 120/121, Delhi Road, Opp. to Myna Tourism Rohtak-124001, Haryana
OrissaBhubaneswar1st Floor, 24SCR Bapuji Nagar, Janpath, BBSR - 751009
PunjabLudhianaSahil Plaza,6th floor, SCO: 23-24, Block-D, Model Town Extension, Ludhiana, Punjab - 141002,
AssamGuwahatiPrithvi Centre, 4th floor, Opp. KFC, GS road, Ulubari Guwahati - 781007
West BengalSiliguriSATURN’S PLAZA, 3rd Floor, Above Federal Bank, Sevoke Road, Siliguri – 734001

Grievance Redressal

Policyholders can contact the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) on the following contact information if the resolution does not match their expectations or they have not received any reply.

IRDAI Grievance Call Centre (IGCC) - Toll-free No: 155255 / 1800 425 4732

Email ID: complaints@irdai.gov.in

Register online at: https://bimabharosa.irdai.gov.in/Home/Home

Customer Grievance Redressal Unit

Concerned Person

Ms. Divya Bangera

Telephone number - +91-22-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays)

Email ID: GRO@edelweisstokio.in / divya.bangera@edelweisstokio.in

Insurance Ombudsman Offices

In case the resolution provided by the Company is not to the satisfaction of the Complainant, the policyholders may register a Complaint in the IRDAI Grievance Call Center (IGCC).

Toll-free number: 1800 4254 732

Email ID: complaints@irda.gov.in

Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below mentioned is the list of Insurance Ombudsman across India:

Name and Address of Ombudsman Centers

Name of Center

Jurisdiction

AHMEDABAD
Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001.
Tel.: 079 - 25501201/02/05/06
Email:bimalokpal.ahmedabad@ecoi.co.in
Gujarat, Dadra & Nagar Haveli, Daman and Diu
BENGALURU
Office of the Insurance Ombudsman - 
Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@ecoi.co.in
Karnataka
BHOPAL
Office of the Insurance Ombudsman -
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003
Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203
Email: bimalokpal.bhopal@ecoi.co.in
Madhya Pradesh Chhattisgarh
BHUBANESHWAR
Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009
Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@ecoi.co.in
Orissa
CHANDIGARH
Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274
Email: bimalokpal.chandigarh@ecoi.co.in
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh

 

PATNA
Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006
Bihar, Jharkhand
NOIDA
Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301
Tel.: 0120-2514250 / 2514252 / 2514253
Email: bimalokpal.noida@ecoi.co.in
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur

 

MUMBAI
Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054
Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052
Email: bimalokpal.mumbai@ecoi.co.in
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane
LUCKNOW
Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001
Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310
Email: bimalokpal.lucknow@ecoi.co.in
Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

 

KOLKATA
Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072
Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341
Email: bimalokpal.kolkata@ecoi.co.in
West Bengal, Sikkim, Andaman & Nicobar Islands
ERNAKULAM
Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015
Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336
Email: bimalokpal.ernakulam@ecoi.co.in
Kerala, Lakshadweep, Mahe-a part of Pondicherry

 

JAIPUR
Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005
Tel.: 0141 - 2740363
Email: Bimalokpal.jaipur@ecoi.co.in
Rajasthan
HYDERABAD
Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004
Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599
Email: bimalokpal.hyderabad@ecoi.co.in
Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry

 

GUWAHATI
Office of the Insurance Ombudsman -  Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM)
Tel.: 0361 - 2632204 / 2602205
Email: bimalokpal.guwahati@ecoi.co.in
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura

 

DELHI
Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002
Tel.: 011 - 23232481/23213504
Email: bimalokpal.delhi@ecoi.co.in
Delhi
CHENNAI
Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018
Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664
Email: bimalokpal.chennai@ecoi.co.in
Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry)
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