Max Life Customer Care
  • Know Max Life Helpline number
  • List of Branch Offices
  • Grievance Redressal Process
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Max Life Insurance Customer Care

Max Life Insurance Company has been India's most admired insurance company for decades. However, the company strives to create solutions to make life insurance plans hassle-free, reasonable, and suitable for everyone.

Are you facing an issue with the policy you've already purchased? If yes, you can directly reach out to the Max Life Insurance customer care team for instant assistance. Whether you've queries regarding the claim process, renewal, buying process, or any other relevant inquiry, at Max Life, you can freely contact the customer care team and get professional guidance 24/7.

How do I talk to Max Life Insurance customer care?

To talk to a Max Life Insurance customer care representative, dial the customer helpline number 1860 120 5577/ 0124 421 9090 and get personal assistance in no time. Please note that the customer care window will be open between 09:30 AM and 06:30 PM (Monday to Saturday), or call charges may apply

Max Life Insurance Contact Details

Corporate Office Address

Max Life Insurance Co. Ltd. 11th Floor, DLF Square Building, Jacaranda Marg, DLF City Phase II, Gurugram (Haryana) - 122002.

Operation Centre

Max Life Insurance Co. Ltd, Plot No. 90-C UdyogVihar, Sector 18, Gurugram (Haryana) - 122015.

Max Life Customer Service Helpline Number




NRI customer support +91 11 71025900 / +91 11 61329950 (9 AM to 6 PM, Indian Standard Time)
Individual Claim +91 7428989574 / +91 7428989554 (09:00 AM to 06:00 PM Monday to Saturday)
Group Claim +91 7428989590 (09:00 AM to 06:00 PM Monday to Saturday)
Cashless Health Claim +91 7042698853 / +91 9310143742

List of Max Life Insurance Official Branches

One of India's trustworthy and reliable insurance providers, Max Life Insurance, is known for its round-the-clock customer support and affordable insurance plans. However, the company offers services across India, including Tier I and II cities. To address their concern personally, policyholders can visit the nearest branch office. Here is a list of the Max Life Insurance branches pan India with given addresses or customer helpline numbers.




Customer helpline number

Maharashtra Mumbai Max Life Insurance Co. Ltd Office No. 201 202,2nd Floor, The Bureau Building Opp Sion Trombay Road, Near Jain Mandir, RC Marg, Chembur Naka Mumbai 400071 022-68573400
Delhi New Delhi Max Life Insurance Co. Ltd 17, 18 19 Kailash Enclave Village Zamrudpur, Near Kailash Colony Metro Station New Delhi 110048 011-49146200
Madhya Pradesh Indore Max Life Insurance Co. Ltd., Office No. 302, 3rd Floor, "The Grace" , RNT Marg, Madhu Milan Chowk, Indore 452001 7316130400
Karnataka Bangalore Max Life Insurance Co. Ltd., #914, Sri Venkateshwara Complex, 1st Floor, 80 FT Road, 6th Block, Koramangala, Bangalore 560095 080-67170000
Uttar Pradesh Lucknow Max Life Insurance Co. Ltd 2nd Floor, Plot No 152 & 154 4 Shahnajaf Road Lucknow 226001 0522-4050100
Telangana Hyderabad Max Life Insurance Co. Ltd 702, 7th Floor, Astral Heights Road No-1, Banjara Hills Beside Shanbagh Hotel, Opposite to Brisah Showroom Hyderabad 500034 040-68346500
Maharashtra Pune Max Life Insurance Co. Ltd., 4th Floor, Anand Nilay, S.No-1, Hissa No - 3+4+5B, Kothrud, Taluka - Haveli, Pune 411038 020-66408600
Tamil Nadu Chennai Max Life Insurance Co. Ltd., 2nd Floor, Office No.223, Y Block, 2nd Avenue, 6th Main Road, Opposite Ayyappan Temple , Anna Nagar Chennai 600040 044-46879200
Bihar Patna Max Life Insurance Co. Ltd 401 & 402, 4th Floor Kaushalya Estate, Dak Bunglow Road Patna 800001 0612-6696400
Rajasthan Jaipur Max Life Insurance Co. Ltd.,,C-98, 2nd floor, Upasana Towers, Subhash Marg, Opposite M.I. Road Jaipur 302001 0141-4624100 0141-4624100
Uttar Pradesh Agra Max Life Insurance Co. Ltd 3rd Floor, 9th Point, Shankar Point Main MG Road, 9/4, Sanjay Place, Near Income Tax Office Agra 282002 0562-4220000 0562-4220000
Gujarat Ahmedabad Max Life Insurance Co. Ltd 3rd Floor,Unit No.301To307,Astha Mangal Complex, Shahibaug Near Rajasthan Hospital,Opposite ReshamBai Fertility Hospital Ahmedabad 380004 079-40215433 079-40215433
Haryana Gurgaon Max Life Insurance Co. Ltd 2nd Floor, SCO No. 56 Old Judicial Complex, Sector 15 Gurugram 122001 0124-4966800
West Bengal Kolkata Max Life Insurance Co. Ltd., Co. Ltd. 3rd Floor Bartaman Building, Block-DK, Plot No.3 , Salt Lake City Sector II Kolkata 700091 033-68306200
Maharashtra Nagpur Max Life Insurance Co. Ltd Shriram Shyam Towers, 5th Floor, Next To NIT Building Kingsway Road, Sadar Nagpur 440001 0712-6684500
Tamil Nadu Coimbatore Max Life Insurance Co. Ltd., 3rd Floor, Front Part, 206 Ramalingam Road, West, R.S.Puram Coimbatore 641002 0422-4242600
Haryana Panipat Max Life Insurance Co. Ltd 2nd Floor, Barkat Fibers Ltd SCO 23-24, Huda Sector-25, GT Road Panipat 132103 0180-4022600
Orissa Bhubaneswar Max Life Insurance Co. Ltd., 2nd Floor, Metro House, A-410, Vanivihar Square, Saheed Nagar, Janpath, District - Khurda Bhubaneswar 751007 0674-6611210
Punjab Ludhiana Max Life Insurance Co. Ltd., B-1, 1446/3 2nd 3rd Floor, ICICI Building, Near Kali Mata Mandir Hambana Road,Rishi Nagar Ludhiana 141003 0161-3368000
Assam Guwahati Max Life Insurance Co. Ltd 2nd Floor, Ganpati Enclave G.S. Road, Ulubari District Kamrup Guwahati 781007 0361-2464012
West Bengal Siliguri Max Life Insurance Co. Ltd., Merchant Square Building, Saraswati Rice Mill compound, 2nd Floor, Sevoke Road, Opposite Payel Hall, PS Bhakti Nagar, District Jalpaiguri Siliguri 734001 0353-6611400
Chandigarh Chandigarh Max Life Insurance Co. Ltd Sco No-36-38, Sector 8-C Madhya Marg Chandigarh 160008 0172-4550055

Grievance Redressal

In case the policyholder or beneficiary is confronting any issue or grievance regarding services, plan or process of the insurer, they're allowed to reach out to the nearest branch office Grievance Redressal department. Whether you're facing an issue due to the sales agents, brokers, and other sales intermediaries, you can freely contact the head office.

Process of receiving Grievances

  • Each branch office of Max Life Insurance has a team to solve receiving and registering grievances.
  • Policyholders can write down an email addressing their concern and send it to the Grievance Officer at branch offices.
  • Company website & email contact: Visit us at or write to us at
  • Head office: Policyholders can also address their Grievance to the below-mentioned address:

Customer Grievance Redressal Unit

Max Life Insurance Company Limited
Plot No – 90 C, Sector 18
Udyog Vihar, Gurugram, Haryana
Pin Code – 122015

Concerned Person

Mr. Kartik Ramamurthy Head Customer Care & Customer Experience, Operations

Email ID -

Mr. R Krishnakumar Executive Vice President & Head of Operations

Email ID

Insurance Ombudsman Offices

If you're unsatisfied with PNB Metlife customer care or unable to get a grievance redressal. You can reach out to the IRDAI Grievance Redressal Call Center over the details mentioned below.

Toll-free number: 1800 4254 732

Email ID:

Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below mentioned is the list of Insurance Ombudsman across India:

Name and Address of Ombudsman Centers

Name of Center


Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001
Tel.: 079 - 25501201/02/05/06
Gujarat, Dadra & Nagar Haveli, Daman and Diu
Office of the Insurance Ombudsman - 
Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078
Tel.: 080 - 26652048 / 26652049
Office of the Insurance Ombudsman - 
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003
Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203
Madhya Pradesh Chhattisgarh
Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009
Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429
Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh
Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006
Bihar, Jharkhand
Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301
Tel.: 0120-2514250 / 2514252 / 2514253
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur
Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054
Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane
Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001
Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310
Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar
Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072
Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341
West Bengal, Sikkim, Andaman & Nicobar Islands
Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015
Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336
Kerala, Lakshadweep, Mahe-a part of Pondicherry
Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005
Tel.: 0141 - 2740363
Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004
Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599
Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry

Office of the Insurance Ombudsman -  Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM)
Tel.: 0361 - 2632204 / 2602205
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura
Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002
Tel.: 011 - 23232481/23213504
Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018.
Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664
Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry)

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Written By: Daina Mathew

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