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PNB Metlife Life Insurance Customer Care
PNB Metlife aims to provide quick solutions to all queries raised by its customers and policyholders. It offers 24x7 toll-free support, ensuring a seamless experience with their customer care executives. You can contact them via electronic mediums like text messages, email, WhatsApp, or by phone call.
For support with grievances, policy purchasing, renewals, or claim settlements, you can reach out to customer care anytime, anywhere. If you are unable to connect with customer care, you can visit their nearest office branches to resolve your queries.
How Can I Contact PNB Metlife Insurance Customer Care?
You can reach the PNB Metlife Customer Care team using the following address and contact details:
PNB Metlife India Insurance Company LimitedOffice Unit No. 101, 1st floor, Techniplex-1, Techniplex Complex Veer Savarkar Flyover, Off S V Road, Goregaon (West)-400062
Email: [email protected]
Toll-free numbers & other contact details:
Contact Type | Contact Details |
| Customer Care no. (24x7) | 1800 425 6969 |
| 24x7 toll-free number | 0802 650 2244 |
| Email ID | [email protected] |
| Website | www.pnbmetlife.com |
Major City Branches and Addresses of PNB Metlife Life Insurance:
PNB Metlife Insurance has over 140 branches nationwide. Here is a list of major branches where you can directly resolve your matters:
State | City | Contact Details |
| Maharashtra | Mumbai | Dev Corpora, Plot No. 463, Office no.-105, B Wing, Opposite Cadbury Junction, Near Khajana, Eastern Express Highway, Khopat, Thane West, Mumbai- 400601 |
| Delhi | Delhi | 2nd Floor, Unit No. 4, Flat No. 201, Plot No. 7 & 8, Vardhaman Trade Centre, Nehru Place, New Delhi- 110019 |
| Madhya Pradesh | Indore | Unit No. 113, 1st Floor, Bansi Trade Center, Plot No. 581/5, MG Road, Indore, Madhya Pradesh-452001 |
| Karnataka | Bengaluru | Unit No. 701, 702 & 703, 7th Floor, West Wing, Raheja Towers, 26/27, MG Road, Bangalore- 560001 |
| Uttar Pradesh | Lucknow | 1st Floor, The Commercial Motors Limited, Hazrat Ganj, Lucknow-226001 |
| Telangana | Hyderabad | # 6-3-1091/C/1/A/101, Fortune 9, Flat No. 101, Block A, Ground and 1st Floor, Rajbhawan Road, Somajiguda, Hyderabad- 500082 |
| Maharashtra | Pune | 2nd Floor, Office no. 11A & 11B, CTS no. 1237, Sneh Leela Apartment, Apte Road, Deccan Gymkhana, Pune- 411004 |
| Tamil Nadu | Chennai | 2nd Floor, Chellam Towers, No. 52/100, LB Road, Adyar-600020 |
| Bihar | Patna | 3rd Floor, Unit No. 304, Dukhan Ram Plaza Exhibition Road, Patna- 800001 |
| Rajasthan | Jaipur | F-7, First Floor, Sangam Tower Complex, Church Road, Jaipur- 302001 |
| Uttar Pradesh | Agra | Padam Business Park, Plot No. INS- 1, 2nd Floor, Sector 12A, Awas Vikas, Sikandra Yojna, Agra- 282007 |
| Gujarat | Ahmedabad | Shop No. 201, 202, 203, Sun Square, 2nd Floor, NR Hotel Klassic Gold, Off CG Road, Ahmedabad- 380009 |
| Haryana | Gurgaon | SCO-16, 3rd Floor, Sector-14, Gurugram (above Kotak Bank)-122001 |
| West Bengal | Kolkata | 1st Floor, Krishna Enclave No. 2/1, Bhajan Lal Lohia Lane, Saikia, Howrah- 711106 |
| Maharashtra | Nagpur | 5th Floor, Landmark Building, #72, PNS & 6, Wardha Road, Ramdashpeth, Nagpur- 440012 |
| Kerala | Kochi | Thadikaran Center, II Floor, Palarivattam, Kochi- 682025 |
| Tamil Nadu | Coimbatore | Silver Monnt, #170A, I Floor, DB Road, RS Puram, Coimbatore- 641002 |
| Orissa | Bhubaneshwar | Office No. 8 & 9, Block 1&2, 1st Floor, BMC Bhawani Mall, Saheednagar, Bhubaneshwar- 751007 |
| Punjab | Ludhiana | Municipal Corporation no. B- 19-89, 1st Floor, Lodhi Towers, The Mall Road, Ludhiana- 141001 |
| Assam | Guwahati | 5th Floor, Office No. 502 & 503, Sri Kamakhaya Tower, Christian Basti, G S Road, Guwahati- 781006 |
| West Bengal | Siliguri | Shri Radha Apartment, Block B, 3rd Floor, ISCKON Mandir Road, Siliguri, Darjeeling-734001 |
| Chandigarh | Chandigarh | 2nd Floor, SCO 68-69, Sector 17B, Chandigarh- 160017 |
| Delhi | New Delhi | 3rd Floor, 10201-10202, Padam Singh Road, Karol Bagh, New Delhi- 110005 |
Grievance Redressal: A Step-By-Step Guide
PNB Metlife India Insurance Company Limited resolves all grievances within 15 calendar days from the date of complaint receipt.
Step 1: Write an email to [email protected] or [email protected]
Step 2: If your query is not resolved via email, call 1800 425 6969 (Monday to Saturday, 10:00 am - 07:00 pm).
Step 3: If the call does not resolve your issue, you can contact the Grievance Redressal Officer, Mr. Ajay Narang, directly or electronically. If you are still unsatisfied after following these steps, you may also use the toll-free numbers 1800 425 6969 or 0802 650 2244.
Step 4: If you are still not satisfied with the GRO's resolution, you can approach the Insurance Ombudsman Offices at https://www.cioins.co.in/Ombudsman
Concerned Person:
Mr. Ajay Narang
Grievance Redressal Officer
3rd floor, Worldmark 3, Sector 65, Gurgaon- 122002
Email: [email protected] Email: [email protected]
Insurance Ombudsman Offices
If you are unsatisfied with PNB Metlife customer care or unable to get a grievance redressed, you can contact the IRDAI Grievance Redressal Call Center using the details below.
Toll-free number: 1800 4254 732
Email ID: [email protected]
Policyholders can also reach out to the Insurance Ombudsman at their nearest branch. Below is a list of Insurance Ombudsman offices across India:
Name and Address of Ombudsman Centers
Name of Center | Jurisdiction |
| AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001 Tel.: 079 - 25501201/02/05/06 Email:[email protected] | Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078 Tel.: 080 - 26652048 / 26652049 Email: [email protected] | Karnataka |
| BHOPAL Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003 Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: [email protected] | Madhya Pradesh Chhattisgarh |
| BHUBANESHWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009 Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: [email protected] | Orissa |
| CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: [email protected] | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006 | Bihar, Jharkhand |
| NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel.: 0120-2514250 / 2514252 / 2514253 Email: [email protected] | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: [email protected] | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: [email protected] | Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar |
| KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Email: [email protected] | West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: [email protected] | Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: [email protected] | Rajasthan |
| HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: [email protected] | Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATIOffice of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: [email protected] | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: [email protected] | Delhi |
| CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: [email protected] | Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry) |
Conclusion
PNB Metlife Insurance offers multiple convenient ways for customers to connect. You can speak with their executives via a quick call, send an email, or visit the nearest branch if you prefer in-person assistance to resolve your queries.
