PNB MetLife Insurance Customer Service
- 24x7 Customer Care
- How To Contact PNB Metlife Customer Support
- Grievance Redressal of Complaints
PNB Metlife is bound to serve quick solutions to all the queries raised by its customers or policyholders. It provides 24x7 toll-free support such that the customer gets a seamless experience with their customer care executives. You can contact them by electronic mediums like text messages, email, WhatsApp, or reach them via call.
To get support with any grievances, policy purchasing, renewal, claim settlements, and so on, reach out to customer care from anywhere and anytime. In case you’re not able to establish a connection with customer care, you can visit their nearest office branches to resolve all the queries you’ve.
Reach out to the PNB Metlife Customer Care team at the following address/contact details:-
PNB Metlife India Insurance Company Limited
Office Unit No. 101, 1st floor, Techniplex-1, Techniplex Complex Veer Savarkar Flyover, Off S V Road, Goregaon (West)-400062
Email: indiaservice@pnbmetlife.co.in
Contact Type | Contact Details |
| Customer Care no. (24x7) | 1800 425 6969 |
| 24x7 toll-free number | 0802 650 2244 |
| Email ID | indiaservice@pnbmetlife.co.in |
| Website | www.pnbmetlife.com |
PNB Metlife Insurance has more than 140 branches across the country. Here’s a list of major branches where you can directly get your matters resolved at:-
State | City | Contact Details |
| Maharashtra | Mumbai | Dev Corpora, Plot No. 463, Office no.-105, B Wing, Opposite Cadbury Junction, Near Khajana, Eastern Express Highway, Khopat, Thane West, Mumbai- 400601 |
| Delhi | Delhi | 2nd Floor, Unit No. 4, Flat No. 201, Plot No. 7 & 8, Vardhaman Trade Centre, Nehru Place, New Delhi- 110019 |
| Madhya Pradesh | Indore | Unit No. 113, 1st Floor, Bansi Trade Center, Plot No. 581/5, MG Road, Indore, Madhya Pradesh-452001 |
| Karnataka | Bengaluru | Unit No. 701, 702 & 703, 7th Floor, West Wing, Raheja Towers, 26/27, MG Road, Bangalore- 560001 |
| Uttar Pradesh | Lucknow | 1st Floor, The Commercial Motors Limited, Hazrat Ganj, Lucknow-226001 |
| Telangana | Hyderabad | # 6-3-1091/C/1/A/101, Fortune 9, Flat No. 101, Block A, Ground and 1st Floor, Rajbhawan Road, Somajiguda, Hyderabad- 500082 |
| Maharashtra | Pune | 2nd Floor, Office no. 11A & 11B, CTS no. 1237, Sneh Leela Apartment, Apte Road, Deccan Gymkhana, Pune- 411004 |
| Tamil Nadu | Chennai | 2nd Floor, Chellam Towers, No. 52/100, LB Road, Adyar-600020 |
| Bihar | Patna | 3rd Floor, Unit No. 304, Dukhan Ram Plaza Exhibition Road, Patna- 800001 |
| Rajasthan | Jaipur | F-7, First Floor, Sangam Tower Complex, Church Road, Jaipur- 302001 |
| Uttar Pradesh | Agra | Padam Business Park, Plot No. INS- 1, 2nd Floor, Sector 12A, Awas Vikas, Sikandra Yojna, Agra- 282007 |
| Gujarat | Ahmedabad | Shop No. 201, 202, 203, Sun Square, 2nd Floor, NR Hotel Klassic Gold, Off CG Road, Ahmedabad- 380009 |
| Haryana | Gurgaon | SCO-16, 3rd Floor, Sector-14, Gurugram (above Kotak Bank)-122001 |
| West Bengal | Kolkata | 1st Floor, Krishna Enclave No. 2/1, Bhajan Lal Lohia Lane, Saikia, Howrah- 711106 |
| Maharashtra | Nagpur | 5th Floor, Landmark Building, #72, PNS & 6, Wardha Road, Ramdashpeth, Nagpur- 440012 |
| Kerala | Kochi | Thadikaran Center, II Floor, Palarivattam, Kochi- 682025 |
| Tamil Nadu | Coimbatore | Silver Monnt, #170A, I Floor, DB Road, RS Puram, Coimbatore- 641002 |
| Orissa | Bhubaneshwar | Office No. 8 & 9, Block 1&2, 1st Floor, BMC Bhawani Mall, Saheednagar, Bhubaneshwar- 751007 |
| Punjab | Ludhiana | Municipal Corporation no. B- 19-89, 1st Floor, Lodhi Towers, The Mall Road, Ludhiana- 141001 |
| Assam | Guwahati | 5th Floor, Office No. 502 & 503, Sri Kamakhaya Tower, Christian Basti, G S Road, Guwahati- 781006 |
| West Bengal | Siliguri | Shri Radha Apartment, Block B, 3rd Floor, ISCKON Mandir Road, Siliguri, Darjeeling-734001 |
| Chandigarh | Chandigarh | 2nd Floor, SCO 68-69, Sector 17B, Chandigarh- 160017 |
| Delhi | New Delhi | 3rd Floor, 10201-10202, Padam Singh Road, Karol Bagh, New Delhi- 110005 |
PNB Metlife India Insurance Company Limited resolves all grievances within 15 calendar days from the date of the complaint raised or grievance receipt.
Step 1: Write an email to claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in
Step 2: If not found help by mail, call 1800 425 6969 (from Monday to Saturday between 10:00 am-07:00 pm)
Step 3: If the call was not helpful, reach out directly or electronically to the grievance redressal officer, Mr. Ajay Narang.
But even after raising a complaint, and following all the grievance redressal steps you are unable to get a solution from their team, reach out to the person mentioned below. Or reach out to their toll-free number 1800 425 6969 or 0802 650 2244.
Step 4: In case you’re still not satisfied with the GRO conversation, make an approach to Insurance Ombudsman Offices at https://www.cioins.co.in/Ombudsman
Concerned Person:
Mr. Ajay Narang
Grievance Redressal Officer
3rd floor, Worldmark 3, Sector 65, Gurgaon- 122002
Email: anarang2@pnbmetlife.com
GRO Email: gro@pnbmetlife.co.in
If you’re unsatisfied with PNB Metlife customer care or unable to get a grievance redressal. You can reach out to the IRDAI Grievance Redressal Call Center over the details mentioned below.
Toll-free number: 1800 4254 732
Email ID: complaints@irda.gov.in
Policyholders can reach out to the Insurance Ombudsman of the nearest branch. Below mentioned is the list of Insurance Ombudsman across India:
Name of Center | Jurisdiction |
| AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001 Tel.: 079 - 25501201/02/05/06 Email:bimalokpal.ahmedabad@ecoi.co.in | Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078 Tel.: 080 - 26652048 / 26652049 Email: bimalokpal.bengaluru@ecoi.co.in | Karnataka |
| BHOPAL Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003 Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: bimalokpal.bhopal@ecoi.co.in | Madhya Pradesh Chhattisgarh |
| BHUBANESHWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009 Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: bimalokpal.bhubaneswar@ecoi.co.in | Orissa |
| CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: bimalokpal.chandigarh@ecoi.co.in | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006 | Bihar, Jharkhand |
| NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301 Tel.: 0120-2514250 / 2514252 / 2514253 Email: bimalokpal.noida@ecoi.co.in | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: bimalokpal.mumbai@ecoi.co.in | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: bimalokpal.lucknow@ecoi.co.in | Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar |
| KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Email: bimalokpal.kolkata@ecoi.co.in | West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: bimalokpal.ernakulam@ecoi.co.in | Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: Bimalokpal.jaipur@ecoi.co.in | Rajasthan |
| HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: bimalokpal.hyderabad@ecoi.co.in | Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATI
Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@ecoi.co.in | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@ecoi.co.in | Delhi |
| CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: bimalokpal.chennai@ecoi.co.in | Tamil Nadu, Pondicherry Town, and Karaikal (that is a part of Pondicherry) |
PNB Metlife Insurance provides convenience to its customers in every way possible. You can get over a quick call with their executives or send them an email.
But if you think, visiting the nearest branch is more comfortable to get your queries resolved, you are free to reach there directly.
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Lives In: Delhi, NCR Expertise: Health & Term Insurance Simran has an experience of 4 years in content writing. She transitioned from hospitality and digital marketing to the insurance industry after her emerging interest in how vast insurance is. With her ability to write complex insurance concepts in a simple, relatable manner, she keeps her audience hooked and solves their doubts smoothly.
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