PNB Metlife India Insurance Claim Settlement Ratio

The claim settlement ratio (CSR) is a metric used to determine the number of claims an insurance company settles within a given period. It is a crucial measure of an insurance company's success and reflects the percentage of settlements made by the insurer in relation to all claims received over a specific timeframe. The CSR is calculated by dividing the total number of claims granted by the total number of claims submitted.

If an insurance provider has a high CSR, it means that it has a history of resolving claims and fulfilling its obligations to policyholders according to the policy's terms. As a policyholder, it is advisable to verify the CSR of an insurance company before purchasing a policy. A high CSR can provide assurance that the insurance company is reliable and financially stable.

PNB MetLife Claim Settlement Ratio

PNB MetLife India Insurance Company Ltd. is a leading life insurance company in India, established as a joint venture between Punjab National Bank (PNB), one of India's oldest and largest nationalised banks, and MetLife, a global insurance and financial services company. PNB MetLife India offers a wide range of life insurance products and services to individuals and businesses. The company has a strong distribution network that includes advisors and partnerships with leading banks, brokers, and corporate agents.

The claim settlement ratio (CSR) of PNB MetLife indicates the percentage of claims settled by the insurer against the total number of claims received in a financial year. As per the IRDAI's (Insurance Regulatory and Development Authority of India) annual report for the financial year 2021-22, PNB Metlife claim settlement ratio is 97.33%.

Types of PNB Claim Settlement Process

A policyholder or the policyholder's nominee may submit claims in a number of different methods. Depending upon their convenience, they can opt to have their claims handled offline or online. A claim can be submitted in the following methods by an insured party:

• Online claims
• Offline claim (Branch visit or via post)
• Claim through Email or SMS

PNB MetLife Claim Settlement Process

Step 1: Intimation of the claim to the insurance company
The first and foremost step is to report the claim. The policyholder or the nominee can report the claim using any of the mentioned processes as per their convenience.

• Submit the online claim by visiting their official website, click on the ‘claim’ button on the homepage and fill in the required details in the form such as policy number, date of birth, claim type, sub category etc.
• The nominee or the policyholder can also use their self-service mobile application called the ‘Khushi’ app to intimate the team about the claim.
• Claimants can also reach out through Email at claimshelpdesk@pnbmetlife.com and intimate the PNB team about the claim.
• The claimant can also opt for an offline course where they would have to visit the nearest PNB MetLife branch with the claim form and the documents or post them to the branch office.

Mandatory Documents to be submitted:

• Claim form
• Name of the life assured
• Policy document (original)
• Date of death/event of the life assured
• Cause of death/event
• Contact details
• Current address proof of the claimant
• Photo ID proof
• Claimant’s valid bank passbook/statement or cancelled cheque with pre-printed name and bank account number
• Succession certificate (in case of absence of a nominee)

Step 2: The team carefully reviews the claimant's details after receiving it, and they personally help the claimant at each step. The team may also request specific additional documents if they are required for the claim's investigation.

Step 3: The company carefully reviews all the claim-related documents before approving and making a decision on the claim. As soon as the claim is accepted, the nominee or policyholder is notified of the claim payout.