ManipalCigna Health Insurance Customer Care

Customer care service for health insurance is of utmost importance when it comes to understanding their health insurance policies. Customer care provides support that involves assisting policyholders in comprehending their policy terms, claims procedures, and available healthcare providers. Manipalcigna customer care guarantees people the support and direction they need regarding their coverage and benefits.

How to Reach Manipalcigna Health Insurance Customer Care

They've made it incredibly easy for you to contact Manipalcigna Health Insurance Customer Care. Check out these convenient ways to contact them:

• Call Them: Simply pick up the phone and dial their Manipalcigna Health Insurance toll-free number at 1800-102-4462 for Indian customers; if you are outside India, you can call them at +91 22 4985 4100. Their helpful and knowledgeable staff can assist you and provide all your required answers.
• Shoot an Email: If you prefer written communication or have specific inquiries, email the Manipalcigna Health Insurance customer care department at customercare@manipalcigna.com. They've even got a separate email address for senior citizens at Seniorcitizensupport@ManipalCigna.com. For policy alterations, write them at mychangerequest@manipalcigna.com. Write your worries, questions, or anything else you want to share, and their team will swiftly respond, guiding you and providing the support you seek.
• Send via Post: Manipalcigna Health Insurance also makes it simple to contact them by sending a post. You can contact them by sending a post to the following given address with any questions or requests for help: ManipalCigna Health Insurance Company Limited 401/402, Raheja Titanium, Western Express Highway, Goregaon (East), Mumbai 400063.

Top Branches

You can always visit the nearest Manipalcigna Insurance Company branch if you prefer face-to-face interaction. They'll be happy to help you in person and give you the advice you need regarding your health insurance plan.

To locate the branch near you, just visit the official website of Manipalcigna, navigate to the Contact Us page, scroll down, and you will see the option to locate the nearest branch.

For your convenience, the addresses of Manipalcigna's top branches are listed in the table below:

Grievance Redressal

Customer satisfaction is a top priority at Manipalcigna Health Insurance. If you encounter a lack of response or if the provided response does not meet your expectations, you can follow the grievance redressal process outlined below:

STEP 1: It is time to escalate if you do not receive a response or are dissatisfied with the resolution. Send an email to headcustomercare@manipalcigna.com to reach the Head of Customer Care. Manipalcigna will analyse the query and provide a resolution for the same within 10 days.

STEP 2: If even after reaching out to Manipalcigna customer care number and email, you haven’t received any satisfactory response, then you may write to their AVP – Grievance Cell, Mrs Rakhee Desousa, at complaints@manipalcigna.com or call 022-61703603, Manipalcigna will examine the matter and respond with a solution.

STEP 3: If you are still waiting for a response or the solution provided does not meet your expectations, write an appeal addressed to the Chief Grievance Redressal Officer at compliance@manipalcigna.com or contact 022-61703724 detailing your complaint. After receiving your complaint, Manipalcigna will investigate the matter and provide you with a final response within 15 days of receiving your complaint.

STEP 4: Even if, after reaching out to all the authorities mentioned above, you still have not received a response or are not satisfied with the response, you may approach the Insurance Ombudsman for redressal. You can find your nearest Ombudsman centre at https://www.cioins.co.in/Ombudsman.

Conclusion

Manipalcigna Health Insurance customer care stands out as one of the most reliable insurance companies. The customer care team is always available to offer timely support, whether you prefer to contact them by phone, write an email, or make a visit to one of their branches. Manipalcigna health insurance customer care ensures that you get the support and care that you deserve.