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ManipalCigna Health Insurance Customer Care
Customer care service for health insurance is of utmost importance for understanding policies. Customer care provides support by assisting policyholders in comprehending policy terms, claims procedures, and available healthcare providers. ManipalCigna customer care ensures policyholders receive the support and direction they need regarding their coverage and benefits.
How to Reach ManipalCigna Health Insurance Customer Care
ManipalCigna Health Insurance Customer Care has made it incredibly easy to contact them. Here are the convenient ways to get in touch:
Contact by Phone
- For Indian customers, dial their toll-free number: 1800-102-4462.
- If you are outside India, you can call them at: +91 22 4985 4100.
Their helpful and knowledgeable staff can assist you and provide answers to all your queries.
Contact by Email
If you prefer written communication or have specific inquiries, email the ManipalCigna Health Insurance customer care department:
- General inquiries: [email protected]
- Senior citizens support: [email protected]
- Policy alterations: [email protected]
Share your queries or concerns, and their team will respond swiftly, providing guidance and support.
Contact by Post
ManipalCigna Health Insurance also makes it simple to contact them by sending mail. You can send your questions or requests for help to the following address:
ManipalCigna Health Insurance Company Limited
401/402, Raheja Titanium,
Western Express Highway, Goregaon (East),
Mumbai 400063
ManipalCigna Health Insurance Branch Locations
If you prefer face-to-face interaction, you can always visit the nearest ManipalCigna Health Insurance branch. They'll be happy to help you in person and provide the advice you need regarding your health insurance plan.
To locate the branch nearest to you, visit the official ManipalCigna website, navigate to the 'Contact Us' page, and find the option to locate the nearest branch.
For your convenience, the addresses of ManipalCigna's top branches are listed below:
Delhi Branches
- North Delhi: Unit No. 609, Aggarwal Cyber Plaza I, Netaji Subhash Place, Pitampura, Delhi - North. Phone: 1800-10-24462
- New Delhi: First Floor, 1/7, Above SBI Bank, Near Patel Nagar Metro Station, East Patel Nagar, New Delhi. Phone: 1800-10-24462
- New Delhi: Office No. 607, 6th Floor, Siddharth Building, 96, Nehru Place, New Delhi. Phone: 1800-10-24462
Haryana Branch
- Gurugram: 2nd floor, SCO No. 12, Sector 14, Gurgaon. Phone: 1800-10-24462
Telangana Branches
- Hyderabad: 2nd Floor, GBR Towers, H. No.- 13-2-42/1 to 6, Chaitanyapuri Dilshukh Nagar, Hyderabad. Phone: 1800-10-24462
- Hyderabad: Office No. 12, 4th Floor, Eden Amsri Square, 9-1-87 St. John's Road, Beside Apollo Hospital, Sangeet X Roads, Secunderabad, Hyderabad. Phone: 1800-10-24462
West Bengal Branch
- Kolkata: Unit No. 18, 4th Floor, Chowringhee Court, 55 Chowringhee Road, Kolkata. Phone: 1800-10-24462
Maharashtra Branches
- Mumbai: 104, 1st Floor, Orchid Plaza, Datta Park, Near S V Road, Borivali West, Mumbai. Phone: 1800-10-24462
- Mumbai: 401-402 Raheja Titanium, Off Western Express Highway, Goregaon (East), Mumbai. Phone: 1800-10-24462
Karnataka Branches
- Bangalore: No. 251/2, 2nd Floor, 2nd Main Road, 17th Cross, Sampige Road, Malleshwaram, Bangalore. Phone: 1800-10-24462
- Bangalore: 2nd floor, Rajat Tower, 4/21, 11th Main, 4th Block, Landmark: Opp. Blackberry and near Reliance Jewels, Jayanagar, Bangalore. Phone: 1800-10-24462
Grievance Redressal Process
Customer satisfaction is a top priority at ManipalCigna Health Insurance. If you encounter a lack of response or if the provided response does not meet your expectations, you can follow the grievance redressal process outlined below:
- Step 1: Escalate to Head of Customer Care
If you do not receive a response or are dissatisfied with the resolution, escalate the matter. To reach the Head of Customer Care, send an email to [email protected]. ManipalCigna will analyze the query and provide a resolution within 10 days. - Step 2: Contact AVP – Grievance Cell
If, even after contacting ManipalCigna customer care via phone and email, you haven't received a satisfactory response, you may write to their AVP – Grievance Cell, Mrs. Rakhee Desousa, at [email protected] or call 022-61703603. ManipalCigna will examine the matter and respond with a solution. - Step 3: Appeal to Chief Grievance Redressal Officer
If you are still awaiting a response or if the solution provided does not meet your expectations, write an appeal addressed to the Chief Grievance Redressal Officer at [email protected] or contact 022-61703724, detailing your complaint. After receiving your complaint, ManipalCigna will investigate the matter and provide you with a final response within 15 days. - Step 4: Approach the Insurance Ombudsman
If, after reaching out to all the authorities mentioned above, you still have not received a response or are not satisfied with the response, you may approach the Insurance Ombudsman for redressal.
Conclusion
ManipalCigna Health Insurance customer care stands out as one of the most reliable insurance companies. The customer care team is always available to offer timely support, whether you prefer to contact them by phone, email, or by visiting one of their branches. ManipalCigna Health Insurance customer care ensures you receive the support and care you deserve.
