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A Complete Guide to New India Health Insurance Customer Care
Beware of scams! Always ensure you are calling the official New India Health Insurance customer care number.
Imagine this scenario:
A customer calls, believing they've reached New India Health Insurance customer care, asking about a hospitalization claim.
The scammer on the other end asks for bank details and a "token amount" of INR 10,000 to process the claim.
This is a common scam, and many individuals like Kavya, a homemaker, have almost fallen victim to such fraudulent calls. These scams often occur due to a lack of awareness about authentic contact numbers.
To help you avoid such situations, we provide the correct contact details for New India Health Insurance customer care and their grievance redressal process. Read on to know more.
How to Contact New India Assurance Health Insurance Customer Care
Find below the New India Assurance health insurance customer care number, email ID, and branch addresses:
Registered Office: The New India Assurance Co. Ltd. #87, MG Road, Fort Mumbai, 400 001
| Modes of Contact | Contact Details |
|---|---|
| Website | https://www.newindia.co.in/ |
| Toll-free number | 1800 209 1415 |
| Contact for senior citizens | 022-22708348 |
| Chatbot | 'NIA' is the automated chatbot of New India Assurance Insurance Company 'Talk to Customer Support' |
| WhatsApp number | 9833319191 |
| Branch Locator | https://www.newindia.co.in/locate-us |
| Email (customer support) | [email protected] |
| Email (for senior citizens) | [email protected] |
New India Assurance Health Insurance Grievance Redressal Process
Find here the official process for grievance redressal of your New India Assurance Health Insurance policy.
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Step 1: Contact Customer Care
For any grievance or query regarding your policy's coverage or terms, contact New India Health Insurance customer care at 1800 209 1415. You can also send an email to [email protected] or visit your nearest branch office. Branch locations can be found on the official New India Assurance website.
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Step 2: Reach Out to the Head Office
If you don't find the support helpful, send a letter to the head/registered office of New India Assurance Health Insurance, the details of which are given below:
Registered Office: The New India Assurance Co. Ltd. #87, MG Road, Fort Mumbai, 400 001
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Step 3: Escalate to Grievance Redressal Officer
If your issue remains unresolved, escalate your query to the company's Grievance Redressal Officer. Each city branch has a different officer; you can find their contact details on the official New India Assurance website by navigating to your city's branch.
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Step 4: Approach the Insurance Ombudsman
If your issue remains unresolved or unaddressed after connecting with the grievance cell of your area, you can reach out to the Insurance Ombudsman. The table below provides the addresses and jurisdictions of the Insurance Ombudsman Offices for grievance redressal.
Address of the Insurance Ombudsman Offices
| Office Details | Jurisdiction of Union Territory or District |
|---|---|
| Ahmedabad Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001. Tel.: 079 - 25501201/02/05/06 Email: [email protected] |
Gujarat, Dadra & Nagar Haveli, Daman and Diu |
| Bengaluru Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078. Tel.: 080 - 26652048 / 26652049 Email: [email protected] |
Karnataka |
| Bhopal Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003. Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: [email protected] |
Madhya Pradesh, Chhattisgarh |
| Bhubaneswar Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar - 751 009. Tel.: 0674 - 2596461 / 2596455 Fax: 0674 - 2596429 Email: [email protected] |
Odisha |
| Chandigarh Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: [email protected] |
Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh & Chandigarh |
| Chennai Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai - 600 018. Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: [email protected] |
Tamil Nadu, Puducherry Town and Karaikal (which are a part of Puducherry) |
| Delhi Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002. Tel.: 011 - 23232481 / 23213504 Email: [email protected] |
Delhi and the following districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh |
| Guwahati Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001 (ASSAM). Tel.: 0361 - 2632204 / 2602205 Email: [email protected] |
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| Hyderabad Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040 - 23312122 Fax: 040 - 23376599 Email: [email protected] |
Andhra Pradesh, Telangana, Yanam and part of the Union Territory of Puducherry. |
| Jaipur Office of the Insurance Ombudsman, Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141 - 2740363 Email: [email protected] |
Rajasthan |
| Ernakulam Office of the Insurance Ombudsman, 2nd Floor, Pulinat Building, Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: [email protected] |
Lakshadweep, Mahe - a part of Union Territory of Puducherry |
| Kolkata Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033 - 22124339 / 22124340 Fax: 033 - 22124341 Email: [email protected] |
West Bengal, Sikkim, Andaman & Nicobar Islands |
| Lucknow Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: [email protected] |
Districts of Uttar Pradesh: (Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhadra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Ghazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajganj, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharthnagar) |
| Mumbai Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: [email protected] |
Goa, Mumbai Metropolitan Region, excluding Navi Mumbai & Thane |
| Noida Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514252 / 2514253 Email: [email protected] |
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozabad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| Patna Office of the Insurance Ombudsman, 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: [email protected] |
Bihar, Jharkhand |
| Pune Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030. Tel.: 020-41312555 Email: [email protected] |
Maharashtra, Area of Navi Mumbai and Thane, excluding Mumbai Metropolitan Region. |
For any further assistance related to New India insurance customer support, you can connect with PolicyX.com at 1800 4200 269 or write to us at [email protected].
