New India Assurance Claim Settlement Ratio
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  • CSR of New India Assurance
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New India Assurance Claim Settlement Ratio

Buying a Health Insurance policy and not being able to settle your claims can be quite frustrating at times. Thus, to avoid such situations, it is important for you to always check the claim settlement ratio of your chosen company.

The Claim Settlement Ratio plays an important part while choosing a health insurance company for coverage. The Claim Settlement Ratio or CSR helps the potential policyholder to evaluate the company’s ability to settle claims. Insurance Regulatory and Development Authority of India (IRDAI) publishes the CSR of all the insurance companies in their annual reports through which one can easily check and compare the CSR of the preferred and all the other insurance companies.

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Health Insurance Claim Settlement Ratio

Claim Settlement Ratio of New India Assurance Health Insurance Company

As per IRDAI, the New India Assurance Health Insurance Claim Ratio is 86.51%. Take a look at the below table to get the age analysis of the number of claims paid:

Status of New India Assurance Health Insurance Claim Settlement ratio- 2020-21
Age Analysis of Number of Claims Paid (%) < 3 months 3 months to 6 months 6 months to <1 year 1 year to <3 year 3 years to <5 years 5 years
Claims Settled 86.51 7.04 4.31 1.48 0.28 0.37

How to file a New India Health Insurance Claim?

1. Intimate the Company

  • In case of planned hospitalization, you need to inform 48 hours before hospitalization or immediately during the injury/illness.
  • In case of emergency hospitalization, the company needs to be intimated within 24 hours.

2. Submission of Documents

After discharge from the hospital, the following documents need to be submitted within 7 days:

  • Bill, receipt, and discharge certificate/card from the hospital.
  • Cash Memos from the hospitals (s) / chemists (s), supported by proper prescriptions.
  • Receipt and Pathological test reports from pathologists supported by the note from the attending Medical Practitioner / Surgeon recommending such pathological tests / pathological.
  • Surgeon's certificate stating the nature of operation performed and surgeons' bill and receipt.
  • Attending Doctor's/ Consultant’s/ Specialist's / Anesthetist's bill and receipt, and certificate regarding diagnosis.

In the case of post-hospitalisation, documents need to be submitted within 7 days of the treatment date. After all the verification is done, the company will settle the claim.

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How To Check Claim Status with New India Assurance?

With the New India Assurance Company, you can easily manage your profile, make claims online, and track the status of your claims instantly. Below are some steps that you can follow to check the ‘Claim Status’ of your plan:

1. Check your claim status by registering/logging in to the Customer Portal

For new users

  • Visit
  • Register by clicking on the Customer Login/Registration Portal.
  • Fill in all the necessary details.
  • Once your ID and password are generated, you can log in using the same credentials and check your claim status by clicking on the ‘Claims’ tab and entering the policy number.

For existing users

  • Visit
  • Log in with your ID & Password.
  • Once you get access to your policy details, you can check your claim status by clicking on the ‘Claims’ tab and entering the policy number.

2. Check Your Claim Status via Call and Mail

  • The customers can call the toll-free number in order to check their claim status. Toll-Free Number: 1800-209-1415
  • Customers can also mail their policy numbers, and inquire about their claim status. E-mail Id:

3. Check your Claim Status via the "Live Chat" option

New India Assurance Company offers a ‘24*7 Live Chat’ option to its customers. Just fill up the necessary details and inquire about your claim status.

4. Check your claim status by visiting the branch

If none of the above works for you, you can visit your nearest New India branch office to check your claim status. Visit and find the nearest branch around you

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2 days ago

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September 14, 2022

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September 14, 2022

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September 14, 2022

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September 14, 2022

It was great experiance with about the claims as i got rejection my claim from HDFC Ergo but after getting support of i got my claim and the complete amount is given by...

Naval Goel

Reviewed By : Naval Goel

Naval Goel is the CEO & founder of Naval has an expertise in the insurance sector and has professional experience of more than a decade in the Industry and has worked in companies like AIG, New York doing valuation of insurance subsidiaries. He is also an Associate Member of the Indian Institute of Insurance, Pune. He has been authorized by IRDAI to act as a Principal Officer of Insurance Web Aggregator.