ICICI Lombard Health Insurance Customer Service at a Glance

Contacting ICICI Lombard Health Insurance Customer Care: All You Need To Know

ICICI Lombard Health Insurance customer care team values your convenience and offers multiple channels to contact their customer service team. You can contact their knowledgeable representatives in the following ways:

Grievance Redressal

ICICI Lombard Health Insurance truly cares about your satisfaction. But if you ever face a situation where you're not getting the response you need or feel unsatisfied with the resolution, don't stress out! They have a process to address your concerns and make things right. Here's what you can do:

STEP 1: If you've already tried calling the ICICI health insurance customer care number but have yet to find a solution to your query, don't worry. You can take the next step by putting your concerns in writing and sending them to the following address:

• ICICI Lombard General Insurance Co. Ltd.
• Ground floor- Interface 11, Sixth floor- Interface 16,
• Office no 601 & 602, New linking Road
• Malad (West), Mumbai – 400064

STEP 2: Visit the official website of ICICI Lombard Health Insurance and head over to the Customer Support page. Once there, scroll down until you see the "Online Requests" section. You'll find a list of various service requests to choose from. Just click on the one that matches your needs, and it'll take you to another window where they'll ask for some basic details related to your policy and service request. Submit those details, and they'll make the necessary changes within a few days.

STEP 3: If the resolution you received still doesn't meet your expectations, don't worry. You can take it further by emailing Mr. Prateek D, Associate Vice President of Customer Support. To do so, simply visit Grievance Redressal Portal on the official website of ICICI Lombard Health Insurance. You can also contact the escalation desk at 022-68170391 if you prefer a phone call.

STEP 4: Now, if you still need more than the resolution provided, you can go ahead and email Ms. Pooja R, Vice President of Customer Support and Grievance Redressal Officer. Just head back to Grievance Redressal Portal on the official website of ICICI Lombard Health Insurance, and you'll find the option to email her directly.

Insurance Ombudsman Offices

If, despite following Steps 1, 2, and 3, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Here's a consolidated list of details of Insurance Ombudsman offices:

Conclusion

In summary, ICICI Lombard health insurance customer care is committed to providing excellent support to its consumers. ICICI Lombard goes above and beyond to satisfy the needs of their customers, with a dedication to personalized help and rapid resolution of problems and concerns. They ensure a happy and satisfying healthcare journey for their policyholders by establishing trust and giving comprehensive support. This commitment results in improved health outcomes, more satisfaction, and long-term consumer loyalty. You can be confident that ICICI Lombard is meeting your health insurance needs.