ICICI Customer Service

ICICI Lombard Health Insurance Customer Service at a Glance

ICICI Lombard Health Insurance customer care plays a vital role in supporting customers with personalized assistance and timely resolution of queries and concerns. This emphasis on personalized assistance and timely support contributes to policyholders’ satisfaction, enabling them to make informed decisions about their healthcare needs. The trust built through these interactions fosters long-term loyalty, benefiting both ICICI Lombard and its customers in the journey toward better health and well-being.

Contacting ICICI Lombard Health Insurance Customer Care

The ICICI Lombard Health Insurance customer care team values your convenience and offers multiple channels to contact their customer service team. You can contact their knowledgeable representatives in the following ways:

• IL TakeCare App

  For easy accessibility, you can download their IL TakeCare app, enabling you to manage your policies and connect with ICICI Lombard Health Insurance customer care representatives from your smartphone.

• Support Over the Phone

  If you prefer speaking to a real person, just give them a call. They have a specialized ICICI Lombard Health Insurance customer care number ready to assist you. You can dial 1800 2666 (Toll-free) or 86 55 222 666 (chargeable), and their helpful staff will be there to answer any questions you have about your policies, claims, and more.

• Support Over WhatsApp

  Did you know you can connect with ICICI Health Insurance customer care through WhatsApp? It’s as simple as dropping a ‘Hi’ to the ICICI Health Insurance customer care number at 7738282666. From there, you can chat with their team and get the support you need.

• Email Communication

  If you prefer written communication or have specific questions, email the ICICI Lombard Health Insurance customer care department at [email protected]. Just share your worries, questions, or any pertinent information, and their team will quickly reply to your email, providing you with the direction and support you need.

• Live Chat

  For immediate assistance, you can have a live chat with RIA, their AI-generated bot, or a customer care executive. Just visit the official website of ICICI Lombard Health Insurance and start the chat. They’ll be there to help and guide you through any concerns or queries you may have.

• Visit the Nearest Branch

  If you prefer the traditional way, you can always visit the nearest branch with your query. Simply go to the official website of ICICI Lombard Health Insurance, navigate to the customer support page, and you’ll find an option to locate your nearest branch.

Grievance Redressal

ICICI Lombard Health Insurance truly cares about your satisfaction. But if you ever face a situation where you’re not getting the response you need or feel unsatisfied with the resolution, don’t stress out! They have a process to address your concerns and make things right. Here’s what you can do:

1. Step 1: Written Communication

   If you’ve already tried calling the ICICI Health Insurance customer care number but have yet to find a solution to your query, don’t worry. You can take the next step by putting your concerns in writing and sending them to the following address:

   • ICICI Lombard General Insurance Co. Ltd.
   • Ground floor- Interface 11, Sixth floor- Interface 16,
   • Office no 601 & 602, New Linking Road
   • Malad (West), Mumbai – 400064

2. Step 2: Online Request

   Visit the official website of ICICI Lombard Health Insurance and head over to the Customer Support page. Once there, scroll down until you see the "Online Requests" section. You’ll find a list of various service requests to choose from. Just click on the one that matches your needs, and it’ll take you to another window where they’ll ask for some basic details related to your policy and service request. Submit those details, and they’ll make the necessary changes within a few days.

3. Step 3: Escalate to Associate Vice President

   If the resolution you received still doesn’t meet your expectations, don’t worry. You can take it further by emailing Mr. Prateek D, Associate Vice President of Customer Support. To do so, simply visit the Grievance Redressal Portal on the official website of ICICI Lombard Health Insurance. You can also contact the escalation desk at 022-68170391 if you prefer a phone call.

4. Step 4: Escalate to Vice President and Grievance Redressal Officer

   Now, if you still need more than the resolution provided, you can go ahead and email Ms. Pooja R, Vice President of Customer Support and Grievance Redressal Officer. Just head back to the Grievance Redressal Portal on the official website of ICICI Lombard Health Insurance, and you’ll find the option to email her directly.

Insurance Ombudsman Offices

If, despite following Steps 1, 2, and 3, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Here’s a consolidated list of details of Insurance Ombudsman offices:

• AHMEDABAD - Shri Collu Vikas Rao

  Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, AHMEDABAD – 380 001.
  Tel.: 079 - 25501201/02/05/06
  Email: [email protected]
  Jurisdiction: Gujarat, Dadra & Nagar Haveli, Daman and Diu.

• BENGALURU - Mr. Vipin Anand

  Office of the Insurance Ombudsman, Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078.
  Tel.: 080 - 26652048 / 26652049
  Email: [email protected]
  Jurisdiction: Karnataka.

• BHOPAL - Shri R. M. Singh

  Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003.
  Tel.: 0755 - 2769201 / 2769202
  Email: [email protected]
  Jurisdiction: Madhya Pradesh, Chhattisgarh.

• BHUBANESHWAR - Shri Manoj Kumar Parida

  Office of the Insurance Ombudsman, 62, Forest park, Bhubaneswar – 751 009.
  Tel.: 0674 - 2596461 /2596455
  Email: [email protected]
  Jurisdiction: Odisha.

• CHANDIGARH - Mr. Atul Jerath

  Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017.
  Tel.: 0172 - 2706196 / 2706468
  Email: [email protected]
  Jurisdiction: Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh and Chandigarh.

• CHENNAI - Shri Segar Sampathkumar

  Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI – 600 018.
  Tel.: 044 - 24333668 / 24335284
  Email: [email protected]
  Jurisdiction: Tamil Nadu, Puducherry Town and Karaikal (which are part of Puducherry).

• DELHI - Ms. Sunita Sharma

  Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002.
  Tel.: 011 - 23232481/23213504
  Email: [email protected]
  Jurisdiction: Delhi and the following Districts of Haryana viz. Gurugram, Faridabad, Sonipat and Bahadurgarh.

• GUWAHATI - Shri Somnath Ghosh

  Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM).
  Tel.: 0361 - 2632204 / 2602205
  Email: [email protected]
  Jurisdiction: Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.

• HYDERABAD - Shri N Sankaran

  Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
  Tel.: 040 - 23312122
  Email: [email protected]
  Jurisdiction: Andhra Pradesh, Telangana and Yanam and part of the Union Territory of Puducherry.

• JAIPUR - Shri Rajiv Dutt Sharma

  Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.
  Tel.: 0141 - 2740363
  Email: [email protected]
  Jurisdiction: Rajasthan.

• ERNAKULAM - Shri G Radhakrishnan

  Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.
  Tel.: 0484 - 2358759 / 2359338
  Email: [email protected]
  Jurisdiction: Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry.

• KOLKATA - Ms. Kiran Sahdev

  Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072.
  Tel.: 033 - 22124339 / 22124340
  Email: [email protected]
  Jurisdiction: West Bengal, Sikkim, Andaman & Nicobar Islands.

• LUCKNOW - Shri. Atul Sahai

  Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.
  Tel.: 0522 - 2231330 / 2231331
  Email: [email protected]
  Jurisdiction: Districts of Uttar Pradesh: Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

• MUMBAI - Shri Bharatkumar S. Pandya

  Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
  Tel.: 69038821/23/24/25/26/27/28/28/29/30/31
  Email: [email protected]
  Jurisdiction: Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.

• NOIDA - Shri Bimbadhar Pradhan

  Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301.
  Tel.: 0120 - 2514252 / 2514253
  Email: [email protected]
  Jurisdiction: The state of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahr, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur.

• PATNA - Ms Susmita Mukherjee

  Office of the Insurance Ombudsman, 2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001.
  Tel.: 0612-2547068
  Email: [email protected]
  Jurisdiction: Bihar, Jharkhand.

• PUNE - Shri Sunil Jain

  Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.
  Tel.: 020-41312555
  Email: [email protected]
  Jurisdiction: Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Conclusion

In summary, ICICI Lombard Health Insurance customer care is committed to providing excellent support to its customers. With a dedication to personalized help and prompt resolution of problems and concerns, ICICI Lombard goes above and beyond to meet the needs of their customers. They ensure a smooth and satisfying healthcare journey for their policyholders by establishing trust and giving comprehensive support. This commitment results in improved health outcomes, greater satisfaction, and long-term consumer loyalty. You can be confident that ICICI Lombard is meeting your health insurance needs.