How to cancel ICICI Lombard Health Insurance Policy? | PolicyX
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Cancel ICICI Lombard Insurance

Cancelling an ICICI Lombard health insurance policy requires understanding the specific process and refund implications. Policyholders receive a highe ...Read More

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Written by Anshika Ojha
Reviewed by Raj Kumar
Published: 18 Nov 2024
Updated: 26 Jul 2026
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How Do I Cancel My ICICI Lombard Health Insurance?

Are you looking to cancel your ICICI Lombard health insurance policy?

Cancelling an active health insurance policy might seem counterproductive, as it leaves you without financial protection against unexpected medical emergencies. Health insurance is designed to cover significant medical expenses, providing crucial support when you need it most.

However, we understand that circumstances may necessitate such a decision. This guide provides a comprehensive overview of the ICICI Lombard health insurance cancellation process, helping you navigate the steps involved.

When to Cancel Your ICICI Lombard Health Policy

While there isn't a fixed ideal time to cancel your ICICI Lombard health insurance, understanding the refund implications is crucial to minimize financial loss.

If a policyholder cancels their health insurance policy during the free-look period, they will incur fewer deductions on the total refund. Insurance companies typically offer a free-look period of 15-30 days, a mandatory provision by IRDAI. This period allows policyholders to review the policy terms and conditions and make changes if needed. While a full refund is unlikely, the company will refund the premiums after deducting expenses such as stamp duty, health check-up charges (if borne by the insurer), and pro-rata premium for the period the policy was active.

What if you decide to cancel your health policy after the free-look period?

Refund Percentage After Free-Look Period

Time Refund %
Within 1 month Approx. 75%
Within 3 months Approx. 50%
Within 6 months Approx 25%
After 6 months Nil

Note: This table provides an approximate representation of the refund percentage you might receive when canceling your health insurance after the free-look period. Actual refunds may vary based on the specific policy type, its terms and conditions, and the policy tenure.

Types of Deductions in the Refund Amount

Three different categories of deductions apply to premium refunds during health policy cancellation, whether within or beyond the free-look period. The specifications of deductions are listed below:

  • Pro-rata premium risks
  • Stamp duty
  • Health examination charges (if the insurer has paid for it)

Process of ICICI Lombard Health Insurance Cancellation

Know the process of canceling your ICICI Lombard health insurance policy:

  1. Step 1: Inform Your Insurer

    Inform your insurer at least two weeks before initiating the cancellation process. This advance notice allows them to guide you effectively. The entire cancellation procedure typically takes 7 to 15 working days.

  2. Step 2: Send Written Notice

    Send a written notice of cancellation to the insurer, clearly stating your reason for canceling the health policy.

  3. Step 3: Complete Cancellation Form and Submit Documents

    Complete the cancellation form, providing the reason for cancellation. Submit all required documents (as specified in your policy documents) along with the form, either online or offline.

  4. Step 4: Verification and Refund Initiation

    Upon receiving all documents, the insurer will verify them thoroughly and initiate the refund process. You can typically choose to receive the refund directly in your bank account or via cheque. Ensure that the cancellation details align with your policy documents.

  5. Step 5: Receive Refund

    You will receive your refund of the paid premiums within one to two weeks of the company's business days.

ICICI Lombard Health Insurance Contact Details

Find the customer care contact number and other grievance details for ICICI Lombard Health Insurance below:

Contact Details
Website https://www.icicilombard.com/health-insurance
Toll-free number 1800 2666
Alternate contact number (chargeable) 86 55 222 666
WhatsApp 7738282666
Customer support Email ID [email protected]
Chatbot ’RIA’, the automated chatbot
Registered Office ICICI Lombard House 414, P.Balu Marg, Off Veer Savarkar Marg, near Siddhivinayak Temple, Prabhadevi Mumbai-400025
Customer Support Office ICICI Lombard General Insurance Co. Ltd. Ground floor- Interface 11, 6th floor- Interface 16, Office no 601 & 602, New Link Road, Malad (West), Mumbai - 400064

If you require further assistance with your ICICI Lombard health insurance cancellation request, please contact PolicyX.com at 1800 4200 269 or email us at [email protected].

Explore ICICI Lombard Health Insurance plans

Health plans offered by ICICI Lombard Health Insurance — click any plan to see full details.

Individual and Family Health Insurance ICICI Lombard Health Shield 360

ICICI Lombard Health Shield 360

The ICICI Lombard Health Shield 360 is a comprehensive health insurance plan offering basic medical support, worldwide coverage, and health…

  • 360° Wellbeing programs
  • High SI options
  • Home healthcare
View plan
Group Health Insurance ICICI Lombard Group Health Insurance

ICICI Lombard Group Health Insurance

ICICI Lombard Group Health Insurance offers uniform coverage for various groups like employees or bank customers, providing financial secur…

  • Large Sum Insured
  • Daycare Treatment
  • Floater Benefit
View plan
Individual and Family Health Insurance ICICI Lombard Complete Health Insurance Plan

ICICI Lombard Complete Health Insurance Plan

ICICI Lombard Complete Health Insurance provides comprehensive coverage for individuals and families, available in four variants to suit di…

  • Wellness Program
  • Maternity & Newborn Cover
  • Riders Available
View plan
Accident Health Insurance ICICI Lombard Saral Suraksha Bima

ICICI Lombard Saral Suraksha Bima

ICICI Lombard Saral Suraksha Bima is a personal accident policy offering financial protection against accidental death and various disabili…

  • 100% death benefit
  • Educational grant
  • PTD/ TTD and PPD cover
View plan
Individual and Family Health Insurance ICICI Lombard Elevate Plan

ICICI Lombard Elevate Plan

The ICICI Lombard Elevate plan provides comprehensive health coverage with an unlimited sum insured, addressing a wide range of healthcare …

  • Over 30 add-on options
  • Worldwide coverage
  • Special cover for NRIs
View plan
Individual and Family Health Insurance ICICI Lombard MaxProtect Plan

ICICI Lombard MaxProtect Plan

The ICICI Lombard MaxProtect health insurance plan provides extensive coverage up to INR 1 Crore, available in Classic and Premium variants…

  • Up to 1 Crore SI
  • International coverage
  • Modern treatment
View plan

10,600+ cashless hospitals

Find a ICICI Lombard Health Insurance network hospital near you — no out-of-pocket payment at admission.

Frequently Asked Questions

The 5 most-asked questions about Cancel ICICI Lombard Insurance, answered.

Yes, the insurance company is entitled to cancel your health insurance at any time. Given that, you’ve been subjected to commit any unlawful activities, or alleged to hide/misinterpret any required information.
Top health insurance plans of ICICI Lombard have a free-look period of 15 days. Some plans also come with a 30-day free-look period.
Yes, if the company has invested any amount on your pre-policy health check-up, there will be certain deductions involved.
Health insurance once cancelled remains cancelled, there’s no way to retrieve the same. You need to buy another health plan or the same health plan that you cancelled again.
No. Even cancelling the health policy during the free-look period comes with standard deductions like stamp charges, health examination expenses, and premium pro-rated risk amount.

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