HDFC Health Insurance Customer Care
  • Ways to contact HDFC
  • Grievance Redressal Process
  • Ombudsman Centers
HDFC ERGO Health Insurance
premium

Network hospitals

12000+

premium

Claim settlement ratio

98.49%

premium

Sum insured

2 CR

premium

No. of Plans

7

premium

Solvency Ratio

1.68

premium

Pan India Presence

200+

Customized Health Insurance Plan for you.

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Select Members You Want To Insure

Age of Eldest Member

premium

Network hospitals

12000+

premium

Claim settlement ratio

98.49%

premium

Sum insured

2 CR

premium

No. of Plans

7

premium

Solvency Ratio

1.68

premium

Pan India Presence

200+

HDFC ERGO Health Insurance Customer Care

The customer service department for health insurance acts as a channel to help policyholders resolve any problems or disagreements. The HDFC ERGO health insurance customer care team understands that exceptional customer service fosters trust and loyalty among policyholders. As a result, it aids in encouraging stress-free resolution, lowering stress, and guaranteeing that clients are treated fairly.

Enhancing Your Healthcare Experience: The Promise of HDFC ERGO Health Insurance Customer Care Service

HDFC ERGO Health Insurance provides several ways to contact its customer service team for your convenience. The following methods will put you in touch with their knowledgeable representatives:

Support over the Phone: Calling their dedicated phone lines is one of the simplest ways to contact HDFC ERGO Health Insurance customer care. To accommodate various customer needs, they offer a variety of phone numbers. The phone numbers for various inquiries are listed below:

  • General Customer Care: The HDFC ERGO Health Insurance customer care toll-free number is 18002666400. You can call this number for general questions, policy details, or assistance. Since this number is accessible around-the-clock, you can always contact their friendly staff.
  • Specific Inquiries: You can reach HDFC ERGO Health Insurance at 02262346234 or 012062346234 if you have specific inquiries about policies, claims, or other issues. These HDFC ERGO Health Insurance customer care numbers are devoted to answering your particular questions and offering the support and direction you require.
  • Support on WhatsApp: HDFC ERGO Health Insurance also makes it simple to contact them through WhatsApp. You can contact them through WhatsApp at 8169500500 with any questions or requests for help.
  • Support for Senior Citizens: HDFC ERGO Health Insurance has a dedicated customer service number just for seniors in recognition of their particular needs. Senior citizens can get specialised help and support catered to their needs by calling their customer service team at 022-6242-6226.
  • Support for Women: There's an HDFC ERGO Health Insurance toll-free number specifically for women customers. If you're a woman with questions or concerns, you can call their customer service department at 022-6242-6255 for prompt support and direction.

Email Communication: If you prefer written communication or have specific questions, email the HDFC ERGO Health Insurance customer care department at care@hdfcergo.com. Email nsp@hdfcergo.com for network hospital issues and preauth@hdfcergo.com for any authorisation issues. Seniorcitizen@hdfcergo.com is the email address to use if you are a senior citizen. Their team will quickly respond to your email, providing you with the guidance and support you need, so feel free to share your concerns, inquiries about the policies, or any other relevant information.

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HDFC ERGO Grievance Redressal Process

Customer satisfaction is a primary focus for HDFC ERGO Health Insurance. If you encounter a lack of response or if the provided response does not meet your expectations, you can follow the grievance redressal process outlined below:

Step 1: Visit the official website of HDFC ERGO Health Insurance. From the side menu, select the "Grievance Redressal" option. This will direct you to the grievance redressal page.

Step 2: On the grievance redressal page, you have two options. You can either write an email to grievance@hdfcergo.com detailing your complaint or click on the "Submit your grievance" button to submit your complaint online. Once your complaint is received, HDFC ERGO will examine the matter and provide a final response within 15 days of receiving your complaint.

Step 3: If you are not satisfied with the decision or resolution provided in Step 2 or have yet to receive a response within 15 days, you may escalate your grievance by writing to cgo@hdfcergo.com. This email address serves as the next level of escalation.

Step 4: If your grievance remains unresolved even after escalating to the above offices, you can approach the Insurance Ombudsman for further redressal. The Insurance Ombudsman is an independent authority that handles grievances related to insurance companies.

HDFC ERGO Ombudsman Centres

The team at HDFC ERGO Health Insurance customer care values accessibility and works hard to make sure that customers can easily access all of its services. Here's a jurisdiction-wise list of Ombudsman Centers:

OFFICE DETAILS JURISDICTION OF OFFICE
(UNION TERRITORY, DISTRICT)
AHMEDABAD -Shri Collu Vikas Rao
Office of the Insurance Ombudsman,
Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
AHMEDABAD – 380 001.
Tel.: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@cioins.co.in
Gujarat, Dadra & Nagar Haveli, Daman and Diu.
BENGALURU - Mr. Vipin Anand
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road,
JP Nagar, Ist Phase,
Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@cioins.co.in
Karnataka.
BHOPAL- Shri R. M. Singh
Office of the Insurance Ombudsman,
Janak Vihar Complex, 2nd Floor,
6, Malviya Nagar, Opp. Airtel Office,
Near New Market, Bhopal – 462 003.
Tel.: 0755 - 2769201 / 2769202
Email: bimalokpal.bhopal@cioins.co.in
Madhya Pradesh, Chhattisgarh.
BHUBANESHWAR - Shri Manoj Kumar Parida
Office of the Insurance Ombudsman,
62, Forest park,
Bhubneshwar – 751 009.
Tel.: 0674 - 2596461 /2596455
Email: bimalokpal.bhubaneswar@cioins.co.in
Odisha.
CHANDIGARH- Mr. Atul Jerath
Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor,
Batra Building, Sector 17 – D,
Chandigarh – 160 017.
Tel.: 0172 - 2706196 / 2706468
Email: bimalokpal.chandigarh@cioins.co.in
Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh and Chandigarh.
CHENNAI -Shri Segar Sampathkumar
Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453,
Anna Salai, Teynampet,
CHENNAI – 600 018.
Tel.: 044 - 24333668 / 24335284
Email: bimalokpal.chennai@cioins.co.in
Tamil Nadu, Puducherry Town and Karaikal (which are part of Puducherry).
DELHI - Ms. Sunita Sharma
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road,
New Delhi – 110 002.
Tel.: 011 - 23232481/23213504
Email: bimalokpal.delhi@cioins.co.in
Delhi and following Districts of Haryana viz. Gurugram, Faridabad, Sonepat and Bahudurgarh.
GUWAHATI-Shri Somnath Ghosh
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor,
Nr. Panbazar over bridge, S.S. Road,
Guwahati – 781001(ASSAM).
Tel.: 0361 - 2632204 / 2602205
Email: bimalokpal.guwahati@cioins.co.in
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
HYDERABAD-Shri N Sankaran
Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court",
Lane Opp. Saleem Function Palace,
A. C. Guards, Lakdi-Ka-Pool,
Hyderabad - 500 004.
Tel.: 040 - 23312122
Email: bimalokpal.hyderabad@cioins.co.in
Andhra Pradesh, Telangana and Yanam and part of Union Territory of Puducherry.
JAIPUR-Shri Rajiv Dutt Sharma
Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg,
Jaipur - 302 005.
Tel.: 0141 - 2740363
Email: bimalokpal.jaipur@cioins.co.in
Rajasthan.
ERNAKULAM - Shri G Radhakrishnan
Office of the Insurance Ombudsman,
2nd Floor, Pulinat Bldg.,
Opp. Cochin Shipyard, M. G. Road,
Ernakulam - 682 015.
Tel.: 0484 - 2358759 / 2359338
Email: bimalokpal.ernakulam@cioins.co.in
Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry
KOLKATA - Ms. Kiran Sahdev
Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor,
4, C.R. Avenue,
KOLKATA - 700 072.
Tel.: 033 - 22124339 / 22124340
Email: bimalokpal.kolkata@cioins.co.in
West Bengal, Sikkim Andaman & Nicobar Islands.
LUCKNOW- Shri. Atul Sahai
Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II,
Nawal Kishore Road, Hazratganj,
Lucknow - 226 001.
Tel.: 0522 - 2231330 / 2231331`
Email: bimalokpal.lucknow@cioins.co.in
Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
MUMBAI-Shri Bharatkumar S. Pandya
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Tel.: 69038821/23/24/25/26/27/28/28/29/30/31
Email: bimalokpal.mumbai@cioins.co.in
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
NOIDA - Shri Bimbadhar Pradhan
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
U.P-201301.
Tel.: 0120 - 2514252 / 2514253
Email: bimalokpal.noida@cioins.co.in
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
PATNA - Ms Susmita Mukherjee
Office of the Insurance Ombudsman,
2nd Floor, Lalit Bhawan,
Bailey Road,
Patna 800 001.
Tel.: 0612-2547068
Email: bimalokpal.patna@cioins.co.in
Bihar, Jharkhand.
PUNE - Shri Sunil Jain
Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198,
N.C. Kelkar Road, Narayan Peth,
Pune – 411 030.
Tel.: 020-41312555
Email: bimalokpal.pune@cioins.co.in
Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Conclusion

Customer service is essential for a smooth health insurance experience. The HDFC ERGO Health Insurance customer care team goes beyond its limits for you to ensure customer happiness by providing 24x7 help, professional guidance, streamlining claim processes for consumers, and different contact methods. By choosing HDFC ERGO, you can be confident that your health insurance needs will be serviced quickly and competently.

HDFC ERGO Health Insurance Network Hospital List

HDFC Ergo entails a wide network of cashless Hospitals that impact millions of lives PAN India. A well connected network of over 13,000+ cashless hospitals, HDFC Ergo ensures that you are medically secured, irrespective of the city you reside in.

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What Our Customers Have to Say

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February 16, 2024

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October 4, 2023

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Pune

October 4, 2023

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October 4, 2023

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October 4, 2023

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Pune

October 4, 2023

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Patna

October 4, 2023

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Agra

October 4, 2023

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Daina Mathew

Written By: Daina Mathew

Daina is a content writеr with a profound grasp of Insurancе, Stocks, and Businеss domains. Hеr extensive 3-year еxpеriеncе in thе insurancе industry еquips hеr with a nuancеd undеrstanding of its intricaciеs. Hеr skills еxtеnd to crafting blogs, articlеs, social mеdia copiеs, vidеo scripts, and wеbsitе content. Her ability to simplify complex insurancе concepts into reader-friendly content makes her an еxpеrt in the domain.