Kotak Life Insurance CSR
  • CSR of the Company
  • Types of Claims
  • Claim Filing Process
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Kotak Mahindra Life Insurance Claim Settlement Ratio

The claim settlement ratio (CSR) is an essential metric that determines the number of claims an insurance company settles during a specified period. It measures the percentage of settlements made by the insurer in relation to all claims received over a particular timeframe and reflects the insurance company's success. The CSR is computed by dividing the total number of claims paid out by the total number of claims received.

A high CSR indicates that an insurance provider has a history of fulfilling its obligations to policyholders by resolving claims according to the policy's terms. As a policyholder, it is recommended to check an insurance company's CSR before purchasing a policy. A high CSR can provide confidence that the insurance company is dependable and financially secure.

Other Life Insurance Claim Settlement Ratio

Kotak Life Insurance Claim Settlement Ratio

Kotak Mahindra Life Insurance is a life insurance company in India that offers a range of life insurance products to its customers. The company is a subsidiary of Kotak Mahindra Bank and is known for its innovative and customer-centric approach to insurance. The company has a strong focus on digital technology and provides a seamless and hassle-free experience for its customers.

Kotak claim settlement ratio indicates the percentage of claims settled by the insurer against the total number of claims received in a financial year. As per the IRDAI's (Insurance Regulatory and Development Authority of India) annual report for the financial year 2021-22, Kotak Life insurance claim ratio is 98.82%.

Types of Kotak Claim Settlement Process

A policyholder or the policyholder's nominee may submit claims in a number of different methods. Depending upon their convenience, they can opt to have their claims handled offline or online. A claim can be submitted in the following methods by an insured party:

  • Offline claim (Branch visit or via post)
  • Claim through Email or Call

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Compare and buy the most suitable Life Insurance Plan from the below-mentioned IRDAI-approved Life Insurance companies.

Kotak Life Insurance Claim Settlement Process

Step 1: Intimation of the claim to the insurance company

The first and foremost step is to report the claim. The policyholder or the nominee can report the claim using any of the mentioned processes as per their convenience.

  • The claimant can opt for an offline course where they would have to visit the nearest Kotak branch with the claim form and the documents or post them to the branch office.
  • Claimants can also reach out through Email at kli.claimsmitra@kotak.com or call 022-66057280 and intimate the Kotak team about the claim.
  • Mandatory Documents to be submitted:

  • Claim Form
  • Name of the life assured
  • Policy Document ( Original)
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
  • Current address proof of the claimant
  • Photo ID proof
  • Claimant’s valid bank passbook/statement or cancelled cheque with pre-printed name and bank account number
  • Succession certificate (in case of absence of a nominee)

Step 2: The team carefully reviews the claimant's details after receiving it, and they personally help the claimant at each step. The team may also request specific additional documents if they are required for the claim's investigation.

Step 3: The company thoroughly scrutinises all documents related to the claim before reaching a decision on its approval. Once the claim is accepted, the policyholder or nominee is promptly notified of the payout.

Life Insurance Articles

Kotak Mahindra Life Insurance Claim Settlement Ratio: FAQs

1. What is Kotak claim ratio for the financial year 2021-22?

The claim settlement of Kotak life insurance for the year 2021-2022 is 98.82%.

2. What are the types of claims settlement processes offered by Kotak life insurance?

There are various types of claims settlement processes offered by Kotak life insurance, they are - telephonic claim, offline claim and claim through Email.

What Our Customers Have to Say

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Karan Veer


June 6, 2022

Kotak Mahindra company has fast customer service and sells good life insurance policies. I suggest all my friends and family also buy a life cover policy from Kotak Mahindra company.

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Urvashi R


May 31, 2022

Hey everyone, just wanted to say that Kotak Mahindra Life Insurance is one of the best life insurance companies. You can even you should go for this company if you want to secure your family s ...

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Ramakant dubey


November 17, 2021

Bahut achi company hai, mai bht khush hu iske plan leke. premium bhi kafi kam hai. customer care team bhi kafi achi hai aur bht ache se plan ko samjhati hai.

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Manish sharma


October 8, 2021

they have amazing plans to choose from...the features are pretty good and the plans are very less expensive

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September 28, 2021

policyx.com se help liya tha plan khareedte time...features kaafi sahi mil gaye and im happy to have chosen them for support

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September 28, 2021

Kotak came to help swiftly at a time when needed most. They settled my claims in a short time and I ll always be grateful for it! Thanks!

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Firdos Khan


September 27, 2021

bought my Kotak policy from policyx.com and these guys were so swift with the whole thing! like they gave me a proper list of plans to go thru and i did my own research after which the buying w...

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Agreem Chauhan


September 22, 2021

I have been covered by Kotak under their pension plan. Just bought a life inusrance plan too with the help of policyx.com...they are unbiased and completely true to their words

Naval Goel

Reviewed By: Naval Goel

Naval Goel is the CEO & founder of PolicyX.com. Naval has an expertise in the insurance sector and has professional experience of more than a decade in the Industry and has worked in companies like AIG, New York doing valuation of insurance subsidiaries. He is also an Associate Member of the Indian Institute of Insurance, Pune. He has been authorized by IRDAI to act as a Principal Officer of PolicyX.com Insurance Web Aggregator.