What is the the turnaround time for IFFCO-Tokio Reimbursement Claim

The turnaround time for reimbursement claims is 20 days from the date of receipt of all documents.

Can I file the claims or use the policy from IFFCO-Tokio Health insurance outside of India?

All claims under the Policy will be payable in Indian currency. All medical treatments for the purpose of this insurance will have to be taken in India only.

Can IFFCO-Tokio charge me any interest or penalty on my claims?

IFFCO-Tokio Health insurance Company will not be liable to pay any interest/penalty for sums paid or payable under the policy other than as provided by IRDAI regulations.

Who will get paid if the policyholder does not survive?

As stated in the policy, the claim if admissible shall be paid to the legal heir of in case the proposer has not survived at the time of payment of a claim.

What are the document that need to be submitted by the customer at the time of claiming reimbursement claims?

Documents to be submitted in case of Reimbursement of Claim - Discharge summary. Bills. Prescriptions. Advance and final receipts. Diagnostic Test Reports, X-Ray, Scan and ECG and other films. Duly filled claim form along with Doctor& 039;s certificate.

What is the process to check IFFCO-Tokio Mediclaim Insurance Claims?

The process to check IFFCO-Tokio Mediclaim Insurance Claims are same as checking any other plan claims online.

Written by Simran Kaur Vij

Published: 20 Aug 2024

Updated: 27 May 2026

4 min read

Expert Verified

IRDAI Licensed

IFFCO-Tokio Health Insurance Claim Status

IFFCO-Tokio General Insurance and Health Insurance was incorporated in the year 2000. It is a joint venture between the Indian Farmers Fertilizer Co-operative (IFFCO) and its associates. It offers products like Motor Insurance, Health Insurance, and other comprehensive insurance solutions.

An insurance claim is a formal request to the insurance provider for reimbursement against losses covered under your insurance policy. A health insurance claim status inquiry is a communication between an insurer and a policyholder regarding a health claim.

IFFCO-Tokio Claim Process

This section discusses the claim process and how to check claim status. You can file an IFFCO-Tokio Health Insurance claim in two ways: Cashless Claim or Reimbursement Claim.

The procedures are outlined below.

Cashless Claims

Cashless claim facilities are available only at IFFCO-Tokio Health Insurance's network hospitals. A cashless claim settlement helps pay hospital bills instantly. It is advisable to confirm the network status of a hospital with the company's TPA before admission. You can also contact their Third Party Administrator (TPA) via their helpline numbers, quoting your membership number from your health card.

How to File Your Cashless Claims

Step 1: Get admitted to an IFFCO-Tokio Health Insurance network hospital.
Step 2: Notify IFFCO-Tokio Health Insurance about the hospitalization. For planned hospitalizations, inform the insurer prior to admission.
Step 3: Fill out the pre-authorization form and submit it to the hospital. The hospital will send it to IFFCO-Tokio Health Insurance for approval. Once approved, you can avail medical treatment.
Step 4: At discharge, complete all medical documents and pay for services not covered by the policy.
Step 5: The hospital will send the bills to IFFCO-Tokio Health Insurance. After review, the company will pay the bill directly to the hospital.

Reimbursement Claims

With reimbursement claims, you can seek treatment at any hospital, not limited to the insurer's cashless network. You pay for the treatment upfront and then apply for reimbursement from your insurer. To make a claim, you must submit all original hospital bills, prescriptions, and medical documents to the company.

How to File Your Reimbursement Claims

Step 1: Inform IFFCO-Tokio Health Insurance within two days of your admission. The company will send you a link to upload soft copies of all original documents (bills, reports, etc.) along with your bank details.
Step 2: Sign all documents before uploading.
Step 3: Upload the documents within 30 days from the date of discharge or receipt of the link.
Step 4: Payment will be processed within 30 days of receiving the last necessary claim document.

How to Check IFFCO-Tokio Health Insurance Claim Status?

You can track your IFFCO-Tokio Health Insurance claim status online via the company's website or offline. The digitized platform allows policyholders to instantly track their claim status.

How to Check IFFCO-Tokio Health Insurance Claim Status Online

If you have a registered claim and wish to track its progress, follow these steps:

Step 1: Visit the official website of IFFCO-Tokio General Insurance.
Step 2: Locate the 'Menu' dropdown on the left side of the page.
Step 3: Click 'Menu' and select the 'Claim' option to be redirected to the Claims page.
Step 4: From the options displayed, select 'Claim Status'. This will redirect you to the claim status portal.
Step 5: The page will have fields for 'Policy Number' and 'Claim Number'. Enter the required details, click 'Submit', and your policy claim status will be displayed.

How to Check IFFCO-Tokio Health Insurance Claim Status Offline

If you cannot check the claim status online, you can do so by visiting the insurer's branch office.

Visiting the Insurer's Office

While most policyholders prefer checking their claim status online, some still prefer visiting a branch office in person for real-time updates.

Branch office addresses are available on the insurance company's website. Find the one nearest to you and remember to carry your policy documents.

Via Email or Phone

To check offline, you can call or email IFFCO-Tokio Insurance's customer care department. Remember to mention your medical insurance policy number in your email for reference.