The claim settlement ratio (CSR) is a pivotal measure that evaluates an insurance company's ability to settle claims during a specific period. It represents the proportion of claims resolved by the insurer concerning all claims received over the same timeframe. The CSR is derived by dividing the total number of claims granted by the total number of claims submitted.
A high CSR indicates that an insurance provider has a track record of fulfilling its obligations to policyholders as per the policy's terms and settling claims efficiently. As a policyholder, it is essential to verify an insurance company's CSR before buying a policy to ensure that it is trustworthy and financially secure. Opting for an insurer with a high CSR can provide policyholders with a sense of security.
Bajaj Allianz is a leading general insurance company in India, established as a joint venture between Bajaj Finserv Limited and Allianz SE, a global financial services company. The company has a strong distribution network that includes over 700 branches, more than 80,000 agents, and several bank partnerships.
The claim settlement ratio (CSR) of Bajaj Allianz indicates the percentage of claims settled by the insurer against the total number of claims received in a financial year. As per the IRDAI's (Insurance Regulatory and Development Authority of India) annual report for the financial year 2021-22, Bajaj Allianz claim settlement ratio is 99.82%.
A policyholder or the policyholder's nominee may submit claims in a number of different methods. Depending upon their convenience, they can opt to have their claims handled offline or online. A claim can be submitted in the following methods by an insured party:
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Step 1: Intimation of the claim to the insurance company
The first and foremost step is to report the claim. The policyholder or the nominee can report the claim using any of the mentioned processes as per their convenience.
Mandatory Documents to be submitted:
Step 2: The team carefully reviews the claimant's details after receiving it, and they personally help the claimant at each step. The team may also request specific additional documents if they are required for the claim's investigation. The team will give updates on the claim status via SMS or call. As a claimant you can also check the status of the claim through the website.
Step 3: The company carefully reviews all the claim-related documents before approving and making a decision on the claim. As soon as the claim is accepted, the nominee or policyholder is notified of the claim payout.
Naval Goel is the CEO & founder of PolicyX.com. Naval has an expertise in the insurance sector and has professional experience of more than a decade in the Industry and has worked in companies like AIG, New York doing valuation of insurance subsidiaries. He is also an Associate Member of the Indian Institute of Insurance, Pune. He has been authorized by IRDAI to act as a Principal Officer of PolicyX.com Insurance Web Aggregator.