Bajaj Allianz Life Insurance Claim Settlement Ratio

The claim settlement ratio (CSR) is a pivotal measure that evaluates an insurance company's ability to settle claims during a specific period. It represents the proportion of claims resolved by the insurer concerning all claims received over the same timeframe. The CSR is derived by dividing the total number of claims granted by the total number of claims submitted.

A high CSR indicates that an insurance provider has a track record of fulfilling its obligations to policyholders as per the policy's terms and settling claims efficiently. As a policyholder, it is essential to verify an insurance company's CSR before buying a policy to ensure that it is trustworthy and financially secure. Opting for an insurer with a high CSR can provide policyholders with a sense of security.

Bajaj Allianz Claim Settlement Ratio

Bajaj Allianz is a leading general insurance company in India, established as a joint venture between Bajaj Finserv Limited and Allianz SE, a global financial services company. The company has a strong distribution network that includes over 700 branches, more than 80,000 agents, and several bank partnerships.

The claim settlement ratio (CSR) of Bajaj Allianz indicates the percentage of claims settled by the insurer against the total number of claims received in a financial year. As per the IRDAI's (Insurance Regulatory and Development Authority of India) annual report for the financial year 2021-22, Bajaj Allianz claim settlement ratio is 99.82%.

Types of Bajaj Allianz Claim Settlement Process

A policyholder or the policyholder's nominee may submit claims in a number of different methods. Depending upon their convenience, they can opt to have their claims handled offline or online. A claim can be submitted in the following methods by an insured party:

• Online Claims
• Offline claim (Branch visit or via post)

Other Life Insurance Claim Settlement Ratio

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Steps Involved in Bajaj Allianz Claim Process

Step 1: Intimation of the claim to the insurance company

The first and foremost step is to report the claim. The policyholder or the nominee can report the claim using any of the mentioned processes as per their convenience.

• Submit the online claim by visiting the official website, click on the ‘claim reporting’ button on the homepage and fill in the required details in the form such as policy number, name, date of birth, etc to generate and download the form.
• Claimants can also reach out through Email at balic.healthclaims@healthindiatpa.com and intimate the Bajaj Allianz team about the claim.
• The claimant can also opt for an offline course where they would have to visit the nearest Bajaj Allianz branch with the claim form and the documents or post them to the branch office.

Mandatory Documents to be submitted:

• Name of the claimant
• Name of the life assured
• Policy document (original)
• Maturity Discharge Voucher
• Date of death/event of the life assured
• Cause of death/event
• Contact details
• Current address proof of the claimant
• Photo ID proof
• Claimant’s valid bank passbook/statement or cancelled cheque with pre-printed name and bank account number
• Succession certificate (in case of absence of a nominee)

Step 2: The team carefully reviews the claimant's details after receiving it, and they personally help the claimant at each step. The team may also request specific additional documents if they are required for the claim's investigation. The team will give updates on the claim status via SMS or call. As a claimant you can also check the status of the claim through the website.

Step 3: The company carefully reviews all the claim-related documents before approving and making a decision on the claim. As soon as the claim is accepted, the nominee or policyholder is notified of the claim payout.