ICICI Lombard Health Insurance Claim Status

ICICI Lombard is one of India’s prominent private insurance players, offering services and products through 221 branches across India. Founded in 2001, ICICI Lombard is a partnership between India's ICICI Bank Limited and Canada's Fairfax Financial Holdings Limited. The company offers comprehensive Health Insurance policies that secure your finances against sudden medical expenses. Their policies are designed to cater to common healthcare needs for you and your family. As a new-age insurer, ICICI Lombard Health Insurance has embraced digital methods for selling policies and settling claims. They also offer a robust, hassle-free, and simple claim process.

Claims

An insurance claim is a formal request to your insurance provider for reimbursement of losses covered under your policy.

Claim Processes Offered by ICICI Lombard Health Insurance

ICICI Lombard Health Insurance offers two types of claim processes:

1. Cashless Claims

2. Reimbursement Claims

Cashless Claims

Through this claim process, the insurance company settles the medical bill directly with the hospital.

Here’s How You Can File Your Cashless Claims Online

Step 1: Get admitted to one of ICICI Lombard Health Insurance's network hospitals.

Step 2: Notify ICICI Lombard Health Insurance about the hospitalization. For planned hospitalizations, inform the insurer beforehand.

Step 3: Fill out the pre-authorization form at the hospital. The hospital will send it to ICICI Lombard Health Insurance for approval. Once approved, you can avail of medical treatment.

Step 4: At discharge, complete all medical documents and pay for any services not covered by your policy.

Step 5: The hospital will send the bills to ICICI Lombard Health Insurance. After review, the company will directly settle the bill with the hospital.

Reimbursement Claims

In this type of claim, you can visit any hospital, not just those under your insurer’s cashless network. Here, you pay for your treatment at the hospital and then apply for reimbursement from your insurer. To ensure a smooth and speedy reimbursement claim process, follow the checklist below:

• Collect all your receipts, reports, and relevant documents from the hospital at the time of discharge.
• Also, collect any bills for medical expenses incurred 30 days before and 60 days after hospitalization.
• Check your hospital bill for errors or unexplained charges before signing and paying.
• Submit all hospital bills, prescriptions, and medical documents to the company when making the claim.

Here’s How You Can File Your Reimbursement Claims Online

Step 1: Inform ICICI Lombard about your hospitalization.

Step 2: After hospitalization and treatment, retain all bills and documents to file your claim.

Step 3: Submit all necessary bills and documents to ICICI Lombard for claim processing. The company will review your claim and reimburse you for the covered amount as per your policy terms.

How to Check the ICICI Lombard Health Insurance Claim Status?

You can check the status of your ICICI Lombard Health Insurance claim both online and offline.

• Online (via Company's Website)
• Offline

Steps to Check the ICICI Health Insurance Claim Status Online

If you have a registered claim and wish to track its progress, follow these steps:

Step 1: Visit the official website of ICICI Lombard Health Insurance.

Step 2: On the claim status page, enter your WRN Number or Claim Reference Number, and Policy Number or Policyholder details.

Step 3: Click 'Search' and select the 'Claim' option. You will be redirected to the Claims Page where you can view your policy claim status.

Steps to Check the ICICI Lombard Health Insurance Claim Status Offline

If you are unable to check your claim status online, you can do so offline through the following methods:

• Visiting the Insurer’s Office:

  While many prefer online, you can visit an ICICI Lombard branch office for real-time updates. Find the nearest branch address on their website and remember to carry your policy documents.

• Through Email:

  You can email ICICI Lombard's customer care department. Remember to include your medical insurance policy number for reference.

• Phone:

  Call ICICI Lombard Health Insurance Company's toll-free number, available on their website, to inquire about your claim status.