ICICI Prudential Claim Status
  • ICICI Policy Claim Status
  • ICICI Prudential Customer Support
  • Claim settlement documents
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ICICI Prudential Life Insurance Claim Status

People are often confused about how to check the ICICI Prudential Death Claim Status. It is easy to track the ICICI Pru claim status through online or offline methods. One can contact customer support through email or by calling. Moreover, one can visit their branch and get the latest information regarding claim status.

ICICI Prudential is a popular name in the insurance market known for its fast and hassle-free claim settlement process. With a claim settlement ratio of 97.8% the claim process of ICICI Prudential is very simple and easy.

How to Check ICICI Prudential Life Insurance Claim Status Online?

To check the ICICI death claim status online you have to follow the below steps:

  • Step 1

    Open the official website of "ICICI Prudential Life Insurance".

  • Step 2

    Click on the 'Claims' option at the top of the page

    ICICI header
  • Step 3

    A new interface will appear on your screen.

    ICICI Claim Banner
  • Step 4

    Click on the 'Track Claim Status' from the option bar.

  • Step 5

    A new popup will appear where you are required to enter your claim number.

    ICICI Claim Policy Popup
  • Step 6

    Enter the unique claim number.

  • Step 7

    Click on 'Submit' and the claim status will appear on your screen.

ICICI Prudential Life Insurance 3 Steps Claim Process

3 Steps Claim Process
  • Step 1: Reporting Your Claim

    First of all, it is important to inform the insurance company about the death claim of your loved ones. It is important to inform them as soon as possible. An individual can report the claim online or by visiting the branch.

    • Through Call - To register your claim you can directly contact their 24*7 customer support on helpline number 1860-266-7766.
    • Online claim submission - You can register the claim online on the official website of ICICI Prudential.
    • Email - You can register the claim through the official email address claimsupport@iciciprulife.com
    • Through SMS - The claim can be registered using SMS "ICLAIMPolicy Number" to 56767.

    Offline Claim Reporting

    You can visit any of the nearest branches of ICICI Prudential to submit your claim.

  • Step 2: Claim Processing

    After claim submission, ICICI Prudential will verify the claim. Moreover, they can ask for any additional documents or information if required.

  • Step 3: Claim Settlement

    After verifying the claim details the claim will be settled. Usually, the life insurance claim is settled within 30 days. If there is any investigation going on it might take 120 days to settle the claim.

Documents Required to File a Life Insurance Claim with ICICI Prudential

Here is the list of documents required at the time of claim submission:

  • Duly signed Claimant Settlement Form.
  • Death certificate of the policyholder.
  • Identity proof of nominee.
  • Nominee's Photograph.
  • Address Proof of the Nominee.
  • Signed PAN card copy.
  • Bank statement/canceled cheque/ passbook of the nominee in which the claim amount has to be transferred.

ICICI Prudential may ask for additional documents depending on the cause of death:

Death at Hospital

  • Medical records of the policyholder.
  • Documents justifying the cause of death.
  • Other additional documents such as diagnosis reports, discharge reports, treatment reports, etc.
  • Employer certificate for salaried individuals.

Death due to suicide, murder, or accident

  • Copy of FIR.
  • Postmortem certificate issued by the hospital.
  • Panchnama report.
  • Newspaper cutting if any.
  • Identity proof and driving license in case of accidental death.
  • Medical records.
  • Employer certificate for salaried individuals.
  • Documents justifying death cause.

Important Things to Remember at the Time of Claim Submission

You must remember the following things at the time of the life insurance claim submission:

  • Do not hide any facts or crucial information for easy claims settlement.
  • Keep important documents of the policyholder and nominee ready including their ID Proof.
  • Inform the company about lifestyle habits or any changes in policyholders.
  • Submit the death claim as soon as possible to avoid any delays.

How Can PolicyX Help You?

Everybody wants their claims to be settled hassle-free. At the time of claim settlement nominee requires expert guidance and support. PolicyX is one of the IRDA-approved insurance comparison portals that provides you with the expert guidance needed at the time of claim settlement. Secure the future of your loved ones with PolicyX and get dedicated claim settlement support.

ICICI Prudential Life Insurance Claim Status: FAQs

1. How to check ICICI Prulife Claim Status?

You can check the claim status of ICICI Prulife policy online, by phone, email, or by visiting the nearest branch of ICICI Prudential.

2. How to Claim ICICI Prudential Life Insurance?

You can submit the claim online, using their helpline number 1860 266 7766, by writing mail to claimsupport@iciciprulife.com, or by visiting the branch office.

3. How long does it take for ICICI Prudential to settle the life insurance claim?

Usually, the life insurance claim is settled by ICICI Prudential within 30 days. In case of any investigation, it can take upto 120 days to settle the claim.

4. What is the claim settlement ratio of ICICI Prudential?

As per the annual report released by IRDA for 2022-23, the claim settlement ratio of ICICI Prudential is 97.8%.

5. How to contact ICICI Prudential customer support?

You can contact ICICI Prudential customer support using their number 1860 266 7766 or mail them at claimsupport@iciciprulife.com

6. What documents are required to claim life insurance from ICICI Prudential?

To claim life insurance you have to submit various documents such as ID proof of policyholder and nominee, address proof of policyholder, bank details of the nominee, death certificate, nominee's photograph, etc.

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