ICICI Prudential Life Insurance Customer Services
- 24x7 Support
- How to contact ICICI company
- Grievance Redressal
ICICI Prudential Customer Care Services are available 24x7 for its policyholders assisting them in all possible ways. A customer can conveniently get connected to the support team of ICICI Prudential to raise a query either by electronic modes or by visiting their service addresses. You can contact them to get information related to policy renewal, policy purchasing, claim procedures, etc.
The whole support team is dedicated to serving customers’ queries anytime from anywhere about any of the details given in your policy like terms, exclusions, claim settlement clauses, and so on. Either you contact ICICI Prudential Customer Care Executives by telephone, send them a text on WhatsApp, or an email, or visit the ombudsman help centers, you’ll get your queries satisfied within minutes.
You can reach out to the customer support team of ICICI Prudential on the following contact details:-
Address: ICICI Prudential Life Insurance Company Limited, ICICI Prulife Towers, 1089 Appasaheb Maratha Marg, Prabhadevi, Mumbai, 400025
Email Id: lifeline@iciciprulife.com
Toll-free numbers & other contact help
Name | Numbers/ Email |
| Customer Helpline 24x7 (India) | 1860 266 7766 |
| Customer Helpline 24x7 (Abroad) | 22 6193 0777 |
| Claim Assistance | claimsupport@iciciprulife.com |
ICICI Prudential Life Insurance has 470+ branches all over India. Here are some of the major city branches where you can visit to get your issues resolved:-
State | City | Contact Details |
| Maharashtra | Mumbai | Unit No. 203, 2nd Floor, Kappeesh, MG Road, Mulund West, Mumbai, Maharashtra- 400080 |
| Delhi | Delhi | 1 7 2 Floor, 9 & 10 Central Market Sector 2, Punjabi Bagh, Delhi, West Delhi, Delhi- 110026 |
| Madhya Pradesh | Indore | 202/203/204, 2nd Floor, Royal Gold Building, Opposite City Centre, YN Road, Indore, Madhya Pradesh- 452001 |
| Karnataka | Bengaluru | #99, Ard Complex, 6th Block, 5th Cross, Koramangala, Bangalore, Karnataka- 560095 |
| Uttar Pradesh | Lucknow | 1st Floor, Metro Tower, Shah Najaf Road, Hazrat Gunj, Lucknow, Uttar Pradesh- 226001 |
| Telangana | Hyderabad | Door No. 52/A (old), New Municipal No. 9-1-161, 3rd Floor, Amsri Faust, Sarojini Devi Road, Secundarabad, Hyderabad, Telangana- 500003 |
| Maharashtra | Pune | 201 & 202, Millennium Plaza, F C Road, Pune, Maharashtra- 411004 |
| Tamil Nadu | Chennai | LKS Towers, 3&4 Floor, Second Avenue, Main Road, Annanagar, Chennai, Tamil Nadu- 600040 |
| Bihar | Patna | 2nd Floor, DN Market, Jagdeo Path More, Near Pillar No. 5, Above Bank Of India, Bailey Road, Patna, Bihar- 800014 |
| Rajasthan | Jaipur | Apex Mall, Greater Kailash Block, Lal Kothi Scheme, Tank Road, Jaipur, Rajasthan- 302015 |
| Uttar Pradesh | Agra | 2nd Floor, Block No.- 86/4, (Rear Portion), Sanjay Place, Commercial Complex, Agra, Uttar Pradesh- 282002 |
| Gujarat | Ahmedabad | A31, 3rd Floor, Corporate House, Judges Bungalow Road, Bodakdev, Bodakdev, Ahmedabad, Gujarat- 380015 |
| Haryana | Gurgaon | 1st Floor, SCO No. 24, Huda Market, Sector 14, Gurgaon, Haryana-122001 |
| West Bengal | Kolkata | Bengal National Chamber of Commerce & Industry, 3rd Floor, BNCCI House, 23, R.N. Mukherjee Road, Kolkata, West Bengal- 700001 |
| Maharashtra | Nagpur | 4th Floor, Lotus Building, Above ICICI Bank, Whc Road, Between Law College & Coffee Square, Dharampeeth, Nagpur, Maharashtra- 440010 |
| Kerala | Kochi | Ravi’s Arcade, 2nd Floor, Door No. 66/4201 E, Near City Hospital, MG Road, Kochi (Cochin), Kerala- 682035 |
| Tamil Nadu | Coimbatore | 2-8, 2nd and 3rd Floor, Dr. Nrn Layout, P N Palayam, Coimbatore, Tamil Nadu- 641037 |
| Haryana | Panipat | 3rd Floor, Excel Tower, Khasra No- 3673/3/1, Ward No. 16, Pati Rajputan, Gt Road, Near Sanjay Chowk, Panipat, Haryana- 132103 |
| Orissa | Bhubaneshwar | 2nd Floor, City Mart, Plot No. 10P & 12P, Baraha Munda, Bhubaneshwar, Khorda, Orissa- 751015 |
| Punjab | Ludhiana | So 120, 4th Floor, Feroz Gandhi Market, Main Ferozpur Road, Ludhiana, Punjab- 141001 |
| Assan | Guwahati | Amaze Shopping Mall, 4th Floor, Opposite Pan Bazaar Flyover, Guwahati, Kamrup, Assam- 781001 |
| West Bengal | Siliguri | 2nd Floor, City Mall, Landmark: Above M Bazaar, Sevoke Road, Plot No. 9656, P.O. & P.S.- Siliguri, Darjeeling, West Bengal- 734001 |
| Chandigarh | Chandigarh | 1st Floor, SCO 1-2-3, Sector 8C, Chandigarh, Chandigarh- 160009 |
| Delhi | New Delhi | Left Side of 2nd Floor, PLot No.-4, Gujarawalan CHBS Ltd., Above KFC, Gujaranwala Town-1, New Delhi- 110009 |
ICICI Prudential Life Insurance is concerned to look after the grievances raised by the policyholders. It resolves the complaints in approximately 15 calendar days from when the grievance has been registered.
If you’re still not satisfied with their solution, call the company’s customer executives on 24x7 toll-free number 1860 266 7766 (India) or +91 22 6193 0777 (Abroad). Or you can also raise an issue online at https://www.iciciprulife.com/services/grievance-redressal.html or, lifeline@iciciprulife.com
Concerned Person
Ms. Ashwini Bondale, Senior Vice President
Grievance Redressal Officer at ICICI Prudential Life Insurance
Address
ICICI Prudential Life Insurance Company Limited
Unit No. 1A & 2A, Raheja Tipco Plaza,
Rani Sati Marg, Malad (East), Mumbai- 400097, Maharashtra
Even after contacting the grievance redressal officer of the company, your issue doesn’t get an upgrade. Contact directly to IRDAI Grievance Redressal Call Center (IGCC) on the below-given details:
Contact number: 1800 4254 732
Email address: lifeline@iciciprulife.com
Name and Address of Ombudsman Centers
Name of Center | Jurisdiction |
| AHMEDABAD Office of the Insurance Ombudsman - Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001. Tel.: 079 - 25501201/02/05/06 Email:bimalokpal.ahmedabad@ecoi.co.in | Gujarat, Dadra & Diu |
| BENGALURU Office of the Insurance Ombudsman - Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru - 560 078. Tel.: 080 - 26652048 / 26652049 >Email: bimalokpal.bengaluru@ecoi.co.in | Karnataka |
| BHOPAL Office of the Insurance Ombudsman - Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003. Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203 Email: bimalokpal.bhopal@ecoi.co.in | Madhya Pradesh Chhattisgarh |
| BHUBANESHWAR Office of the Insurance Ombudsman - 62, Forest Park, Bhubaneswar - 751 009. Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429 Email: bimalokpal.bhubaneswar@ecoi.co.in | Orissa |
| CHANDIGARH Office of the Insurance Ombudsman - S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 - D, Chandigarh - 160 017 Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Email: bimalokpal.chandigarh@ecoi.co.in | Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh |
| PATNA Office of the Insurance Ombudsman - 1st Floor, Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006. | Bihar, Jharkhand |
| NOIDA Office of the Insurance Ombudsman - Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 2514252 / 2514253 Email: bimalokpal.noida@ecoi.co.in | State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshahar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiram Nagar, Saharanpur |
| MUMBAI Office of the Insurance Ombudsman - 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 Email: bimalokpal.mumbai@ecoi.co.in | Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane |
| LUCKNOW Office of the Insurance Ombudsman - 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001 Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Email: bimalokpal.lucknow@ecoi.co.in | Districts of Uttar Pradesh: Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorakhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| KOLKATA Office of the Insurance Ombudsman - Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072 Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Email: bimalokpal.kolkata@ecoi.co.in | West Bengal, Sikkim, Andaman & Nicobar Islands |
| ERNAKULAM Office of the Insurance Ombudsman - 2nd Floor, Pulinat Building., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015 Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Email: bimalokpal.ernakulam@ecoi.co.in | Kerala, Lakshadweep, Mahe-a part of Pondicherry |
| JAIPUR Office of the Insurance Ombudsman - Jeevan Nidhi - II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005 Tel.: 0141 - 2740363 Email: Bimalokpal.jaipur@ecoi.co.in | Rajasthan |
| HYDERABAD Office of the Insurance Ombudsman - 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi -Ka -Pool, Hyderabad - 500 004 Tel.: 040 - 67504123 / 23312122 Fax: 040 - 23376599 Email: bimalokpal.hyderabad@ecoi.co.in | Andhra Pradesh, Telangana, Yanam, and part of Territory of Pondicherry |
| GUWAHATI Office of the Insurance Ombudsman - Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(ASSAM) Tel.: 0361 - 2632204 / 2602205 Email: bimalokpal.guwahati@ecoi.co.in | Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura |
| DELHI Office of the Insurance Ombudsman - 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002 Tel.: 011 - 23232481/23213504 Email: bimalokpal.delhi@ecoi.co.in | Delhi |
| CHENNAI Office of the Insurance Ombudsman - Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, CHENNAI - 600 018 Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Email: bimalokpal.chennai@ecoi.co.in | Tamil Nadu, Pondicherry Town, and Karaikal (which is a part of Pondicherry) |
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Lives In: Delhi, NCR Expertise: Health & Term Insurance Simran has an experience of 4 years in content writing. She transitioned from hospitality and digital marketing to the insurance industry after her emerging interest in how vast insurance is. With her ability to write complex insurance concepts in a simple, relatable manner, she keeps her audience hooked and solves their doubts smoothly.
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