SBI Life Claim Status
  • Check SBI Claim Status
  • SBI Life Customer No
  • Offline/ Online Modes
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SBI Life Insurance Claim Status

SBI is one of India's reputed life insurance providers, serving millions of customers nationwide. To make transparency between their customers, SBI offers an online portal to help customers keep track of their policy status from the comfort of their homes.

You can even keep track of your SBI Life claim status online through their customer portal. On the other hand, insurers offer offline ways to check SBI Life Insurance death claim status, such as calling the company, emailing, or visiting the branch office.

Let's look at the online and offline processes to check the SBI Life Insurance claim status.

How Do I Check SBI Life Insurance Claim Status Online?

Customers can easily access the SBI official website and follow the following steps to check their death claim status:

  • Step 1

    Visit the official website of SBI Life Insurance and click on the "Log in" option at the top right corner of your screen.

  • Step 2

    Select the "Customer" option on the drop-down.

  • Step 3

    It'll redirect you to the SmartCare Portal.

  • Step 4

    Select the suitable login option, such as MPIN, User ID, or OTP.

  • Step 5

    Enter your user ID, password, or captcha to sign in and click the login button.

  • Step 6

    Once you are logged in, you can check your SBI Life Insurance death claim status.

What are Other Modes to Check the SBI Life Claim Status?

Via Call

To track your claim status, you can contact their customer representative directly by dialing SBI Life's toll-free customer care number, 1800 267 9090.

  • Update Personal Details - 022-62458512
  • Update on Policy Not Received - 022-62458502
  • Premium Paid Certificate - 022-62458504
  • Know your Fund Value - 022-62458501
  • Update on Renewal Premium Payment - 022-62458511
  • Get E Policy Bond - 022-62458513

Via mail

In case you're not comfortable over a phone call, write an email to SBI Life Insurance and request them to provide an update on your death claim status. You'll receive an email with the SBI Life claim status information within 24 hours.

Email your queries at


To keep track of your SBI Life Insurance death claim details through SMS, you've to send an SMS to POLSTATUS << Space>> (Policy Number) to 56161 or 9250001848 from your registered mobile number. After that, you'll get an update on your policy status, including details like claim status.

Via Branch office

To check your death claim status offline in person, you can visit the nearest SBI Life branch. Remember to carry the policy documents and ID proof to verify policy details. However, you can quickly locate the nearest branch office through their ‘Branch Locator’.

Document Required for Easy Claim Settlement Process

Document Required for Easy Claim Settlement Process

Mandatory Documents Additional Documents
Claim Form & Policy Document Hospital treatment certificate
Claimant’s photo ID proof Copy of FIR/Punchnama Report/Post Mortem
Death Certificate Tax Residency Certificate
The claimant’s current address is proof Residency Proof issued by the government of the country in which the customer is staying
Provide the bank account number and canceled cheque. Employer’s certificate (for salaried individuals)

How PolicyX Can Help You?

When you get insurance, you want to provide financial stability to your family if something happens to you. You don't want them to have a hard time getting the money they need. With PolicyX, you can ensure the process goes smoothly for them with dedicated claims support and guidance.

SBI Life Insurance Claim Status: FAQs

1. How can I check my SBI death claim status?

You can easily keep track of your SBI death claim status through their SmartCare Portal from the comfort of your home.

2. How can I check my death claim status without registration?

To check your death claim status offline, visit the nearest SBI Life branch or dial SBI Life's toll-free customer care number, 1800 267 9090.

3. What is the claim settlement ratio for SBI Life Insurance?

SBI Life Insurance's claim settlement ratio for the financial year 2022-23 is 98.39%, which indicates the number of claims which have been settled out of the total claim.

4. How long does it take for a SBI Life death claim to settle?

Your claim will be settled within 30 working days after receiving the valid documents.

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