SBI Life Insurance CSR
  • CSR of the Company
  • Types of Claims
  • Claim Filing Process
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SBI Life Insurance Claim Settlement Ratio

The number of claims that an insurer settles over a specific time period is known as the claim settlement ratio (CSR). Divide the total claim payments made by the company during that time period by the total number of claims it got to calculate the CSR.For instance, if an insurance company got 100 claims, and the claim settlement ratio was 92%, 92 of those claims would have been resolved.

An insurance provider with a high claim settlement percentage has a track record of handling claims and upholding its obligations to policyholders under the terms of the policy. Generally speaking, it is regarded as a trustworthy indicator of the firm's dependability and financial stability.

SBI Life Claim Settlement Ratio

SBI Life Insurance Company Limited is one of the leading life insurance companies in India. SBI Life offers a range of life insurance products to cater to the diverse needs of its customers. With a vast network of branches and advisors, it has a significant foothold in the Indian insurance industry.

SBI Life Insurance Claim Ratio represents the percentage of claims settled by the insurer out of the total number of claims received in a financial year. As per the IRDAI's (Insurance Regulatory and Development Authority of India) annual report for the financial year 2021-22, SBI claim settlement ratio is 97.05%.

Types of SBI Life Insurance Claim Settlement Ratio Process

A policyholder or the policyholder's nominee may submit claims in a number of different methods. Depending upon their convenience, they can opt to have their claims handled offline or online. A claim can be submitted in the following methods by an insured party:

  • Online claims
  • Telephonic claim
  • Offline claim
  • Claim through an email

Other Life Insurance Claim Settlement Ratio

Life Insurance Companies

Compare and buy the most suitable Life Insurance Plan from the below-mentioned IRDAI-approved Life Insurance companies.

Steps Involved in SBI Life Insurance Claim Settlement Process

Step 1: The first and foremost step is to report the claim. The policyholder or the nominee can report the claim using any of the mentioned processes as per their convenience.

  • Submit the online claim by filing in the required details in the form such as policy number, date of birth, claim type, sub category etc.
  • The nominee or the policyholder can send the duly filled claim form via post to SBI’s Office as well.
  • The claimant can also opt for an offline course where they would have to visit the nearest SBI Life branch with the claim form and the documents.
  • Claimants can also reach out through Email and intimate the SBI team about the claim.

Step 2: The team carefully reviews the claimant's details after receiving it, and they personally help the claimant at each step. The team may also request specific additional documents if they are required for the claim's investigation.

Mandatory Documents to be submitted:

  • Name of the claimant
  • Name of the life assured
  • Policy document (original)
  • Maturity Discharge Voucher
  • Date of death/event of the life assured
  • Cause of death/event
  • Contact details
  • Current address proof of the claimant
  • Photo ID proof
  • Claimant’s valid bank passbook/statement or cancelled cheque with pre-printed name and bank account number

Step 3: The company carefully reviews all the claim-related documents before approving and making a decision on the claim. As soon as the claim is accepted, the nominee or policyholder is notified of the claim payout.

Life Insurance Articles

SBI Life Insurance CSR: FAQs

1. What is SBI life insurance claim settlement ratio for the financial year 2021-22?

The claim settlement of SBI life insurance for the year 2021-2022 is 97.05%.

2. What are the types of claims settlement processes offered by SBI life insurance?

There are various types of claims settlement processes offered by SBI life insurance, they are - online claims, offline claim and claim through Email and posts.

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Naval Goel

Reviewed By: Naval Goel

Naval Goel is the CEO & founder of Naval has an expertise in the insurance sector and has professional experience of more than a decade in the Industry and has worked in companies like AIG, New York doing valuation of insurance subsidiaries. He is also an Associate Member of the Indian Institute of Insurance, Pune. He has been authorized by IRDAI to act as a Principal Officer of Insurance Web Aggregator.