Customer Support of Acko
  • Support Offered
  • How to Contact
  • Grievance Redressal
ACKO Health Insurance
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Network hospitals

7100+

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Claim settlement ratio

97.20%

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Sum insured

Up to 1 CR

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No. of Plans

2

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Solvency Ratio

1.84

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Pan India Presence

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Customized Health Insurance Plan for you.

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Select Members You Want To Insure

Age of Eldest Member

premium

Network hospitals

7100+

premium

Claim settlement ratio

97.20%

premium

Sum insured

Up to 1 CR

premium

No. of Plans

2

premium

Solvency Ratio

1.84

premium

Pan India Presence

-

Acko Health Insurance Customer Care

Acko Health Insurance customer care offers its customers 24X7 support in order to ensure that they have a great and satisfying healthcare experience. Clear communication between policyholders and Acko Health Insurance Company is ensured by effective customer care service, which clears doubts regarding policy terms, the scope of the coverage, and changes or additions that might hinder the patient's ability to get healthcare.

Contacting Acko Health Insurance Company Customer Care: All You Need to Know

For your convenience, Acko Health Insurance offers a variety of ways to contact its customer service team. The following methods will put you in touch with their competent representatives:

  • Support over the Phone: Calling customer care is one of the simplest ways to get in touch with them. A specialised Acko Health Insurance customer care number is offered. Call their helpful staff at 1800 266 2256 (Toll-free) or 1860 266 2256 with any questions regarding policies, claims, etc. If you are a senior citizen, you can contact them at 080-68843621.
  • Email Communication: You can email Acko Health Insurance customer care department at hello@acko.com if you prefer written communication or have specific questions. Share your queries, any service request regarding the policies, or any other relevant information, and their team will immediately respond to your email, giving you the guidance as well as assistance you require.
  • Support Over App: Acko Health Insurance has a specified app. This app lets you know all the updates related to your policy and claims. This is a convenient way to manage your policies at your fingertips.

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Grievance Redressal

Customer satisfaction is a top priority at Acko Health Insurance Here’s the procedure of Grievance Redressal:

Step 1: Contact the toll-free Acko health insurance customer care number or email Id and explain your query or service request. Acko customer care team will acknowledge your complaint within 24 working hours, and after investigating the matter, they will send a response within 5 days of receiving the complaint.

Step 2: If the solution provided does not meet your expectations, or you are still waiting for a response, write an email to mailto:grievance@acko.com, and your complaint will be acknowledged within 24 working hours, and they will provide you with a final response within 15 days.

Step 3: If your problem remains unsolved after completing Steps 1 and 2, you have another option. Write an email to Mr Brijesh Sharma – Chief Grievance Officer, at gro@acko.com. The Chief Grievance Officer of the company will examine your complaint and provide you with a final response within 7 days of receiving the mail.

Step 4: If your issue is still unsolved, you have another option for resolving it. You can seek further advice from the Insurance Ombudsman, an independent organisation. The Insurance Ombudsman's contact information can be found at https://www.cioins.co.in/Ombudsman. You may also approach IRDAI by giving a call on the Toll-Free no. 155255, or register an online complaint on the website http://igms.irda.gov.in.

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Conclusion

Because of their dedication to outstanding customer service, Acko Health Insurance customer care stands out as a reliable healthcare partner. No matter how you like to get in touch with them by phone, email, or by visiting one of their top branches, their customer care team is dedicated to providing prompt, knowledgeable, and supportive solutions wherever required. Acko Health Insurance customer care ensures that policyholders get the support and care they deserve in their healthcare journey by cultivating strong customer relationships and putting customer satisfaction first.

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What Our Customers Have to Say

Customer Review Image

VIJAY KUMAR MAURYA

Gurgaon

June 13, 2023

"I got accident and I m upload my medical bills and reports and on time i got call from the acko and I m explained... The team of acko mam "ANUSHA " Taken my accident claim and d...

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Gurappa pathuru

Bengaluru

June 3, 2023

The company has some of the best health plans from low budget to high. The company provides support 24/7 and does not bother with spam calls.

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Tarun

Ludhiana

February 21, 2023

I got payment with in 3 working days. I am glad how Vomitha ma am who s the executive, listen me carefully and release the payment directly to my account. Thanks Acko

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Sachin abhyankar

Pune

September 16, 2022

Very affordable Acko plans. Provide coverage for every health issue and are ready to help anytime any day.

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nandini

Dehradun

February 21, 2022

ACKO is no 1 insurance company. made process very easy for me when my nani fell sick and i was only with her but the insurance company arranged everything.

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Sheersha Kundra

Bengaluru

October 28, 2021

The company has various affordable plans also they have an amazing customer care team that helps their customer in their time of need.

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Mahaveer Singh

Delhi

September 6, 2021

Very good company, with best customer services. Health Insurance plans offered by the company are also very good.

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Kavita Kumari

Guwahati

September 6, 2021

impressive work done by Acko Health Insurance, and its customer suppost. Keep serving us like this. well done

View All Acko Health Insurance Reviews

Bindiya Sinha

Written By: Bindiya Sinha

Bindiya is a seasoned content writer specializing in keeping readers acquainted with the insurance industry, term insurance developments, and life insurance sector shifts. With an experience of 3 years in insurance, Bindiya ensures that her readers stay well informed with the insurance developments and factually correct information.