Acko Health Insurance Customer Care

Acko Health Insurance customer care offers its customers 24X7 support in order to ensure that they have a great and satisfying healthcare experience. Clear communication between policyholders and Acko Health Insurance Company is ensured by effective customer care service, which clears doubts regarding policy terms, the scope of the coverage, and changes or additions that might hinder the patient's ability to get healthcare.

Contacting Acko Health Insurance Company Customer Care: All You Need to Know

For your convenience, Acko Health Insurance offers a variety of ways to contact its customer service team. The following methods will put you in touch with their competent representatives:

• Support over the Phone: Calling customer care is one of the simplest ways to get in touch with them. A specialised Acko Health Insurance customer care number is offered. Call their helpful staff at 1800 266 2256 (Toll-free) or 1860 266 2256 with any questions regarding policies, claims, etc. If you are a senior citizen, you can contact them at 080-68843621.
• Email Communication: You can email Acko Health Insurance customer care department at hello@acko.com if you prefer written communication or have specific questions. Share your queries, any service request regarding the policies, or any other relevant information, and their team will immediately respond to your email, giving you the guidance as well as assistance you require.
• Support Over App: Acko Health Insurance has a specified app. This app lets you know all the updates related to your policy and claims. This is a convenient way to manage your policies at your fingertips.

Grievance Redressal

Customer satisfaction is a top priority at Acko Health Insurance Here’s the procedure of Grievance Redressal:

Step 1: Contact the toll-free Acko health insurance customer care number or email Id and explain your query or service request. Acko customer care team will acknowledge your complaint within 24 working hours, and after investigating the matter, they will send a response within 5 days of receiving the complaint.

Step 2: If the solution provided does not meet your expectations, or you are still waiting for a response, write an email to mailto:grievance@acko.com, and your complaint will be acknowledged within 24 working hours, and they will provide you with a final response within 15 days.

Step 3: If your problem remains unsolved after completing Steps 1 and 2, you have another option. Write an email to Mr Brijesh Sharma – Chief Grievance Officer, at gro@acko.com. The Chief Grievance Officer of the company will examine your complaint and provide you with a final response within 7 days of receiving the mail.

Step 4: If your issue is still unsolved, you have another option for resolving it. You can seek further advice from the Insurance Ombudsman, an independent organisation. The Insurance Ombudsman's contact information can be found at https://www.cioins.co.in/Ombudsman. You may also approach IRDAI by giving a call on the Toll-Free no. 155255, or register an online complaint on the website http://igms.irda.gov.in.

Conclusion

Because of their dedication to outstanding customer service, Acko Health Insurance customer care stands out as a reliable healthcare partner. No matter how you like to get in touch with them by phone, email, or by visiting one of their top branches, their customer care team is dedicated to providing prompt, knowledgeable, and supportive solutions wherever required. Acko Health Insurance customer care ensures that policyholders get the support and care they deserve in their healthcare journey by cultivating strong customer relationships and putting customer satisfaction first.

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