Customer Support of Acko
- Support Offered
- How to Contact?
- Grievance Redressal
Acko Health Insurance customer care offers its customers 24X7 support in order to ensure that they have a great and satisfying healthcare experience. Clear communication between policyholders and Acko Health Insurance Company is ensured by effective customer care service, which clears doubts regarding policy terms, the scope of the coverage, and changes or additions that might hinder the patient’s ability to get healthcare.
For your convenience, Acko Health Insurance offers a variety of ways to contact its customer service team. The following methods will put you in touch with their competent representatives:
Customer satisfaction is a top priority at Acko Health Insurance Here’s the procedure of Grievance Redressal:
Step 1: Contact the toll-free Acko health insurance customer care number or email Id and explain your query or service request. Acko customer care team will acknowledge your complaint within 24 working hours, and after investigating the matter, they will send a response within 5 days of receiving the complaint.
Step 2: If the solution provided does not meet your expectations, or you are still waiting for a response, write an email to mailto:grievance@acko.com, and your complaint will be acknowledged within 24 working hours, and they will provide you with a final response within 15 days.
Step 3: If your problem remains unsolved after completing Steps 1 and 2, you have another option. Write an email to Mr Brijesh Sharma – Chief Grievance Officer, at gro@acko.com. The Chief Grievance Officer of the company will examine your complaint and provide you with a final response within 7 days of receiving the mail.
Step 4: If your issue is still unsolved, you have another option for resolving it. You can seek further advice from the Insurance Ombudsman, an independent organisation. The Insurance Ombudsman’s contact information can be found at https://www.cioins.co.in/Ombudsman. You may also approach IRDAI by giving a call on the Toll-Free no. 155255, or register an online complaint on the website http://igms.irda.gov.in.
Because of their dedication to outstanding customer service, Acko Health Insurance customer care stands out as a reliable healthcare partner. No matter how you like to get in touch with them by phone, email, or by visiting one of their top branches, their customer care team is dedicated to providing prompt, knowledgeable, and supportive solutions wherever required. Acko Health Insurance customer care ensures that policyholders get the support and care they deserve in their healthcare journey by cultivating strong customer relationships and putting customer satisfaction first.
To cater to the different medical needs of an individual & their family, Acko Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to Acko Health Insurance plans explore more:
Individual and Family Health Insurance
Acko Platinum Health Plan offers you coverage for yourself and your family members. The plan offers a sum insured of INR 10 lakhs with many benefits. ...
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Individual and Family Health Insurance
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Accident Health Insurance
According to a report from the World Economic Forum, there are over 2.5 lakh accidental deaths or fatalities happening per year in India. Accidents ar...
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Know More About Health Insurance Companies
You can call us at 1800-4200-269 for any query related to Acko health insurance company.
You can call the toll-free customer care number of Acko Health Insurance at 1800 266 2256 (toll-free) or escalate an email at grievance@acko.com.
You can visit the nearest branch of Acko and submit your claim form with all the documents required for raising a claim.
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