Customer Support of Iffco Tokio
  • Contacting the company
  • Top Branches
  • Grievance Redressal
IFFCO Tokio Health Insurance
premium

Network hospitals

7500+

premium

Claim settlement ratio

89.38%

premium

Sum insured

Up to 30 Lakh

premium

No. of Plans

14

premium

Solvency Ratio

1.64

premium

Pan India Presence

-

Customized Health Insurance Plan for you.

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Select Members You Want To Insure

Age of Eldest Member

premium

Network hospitals

7500+

premium

Claim settlement ratio

89.38%

premium

Sum insured

Up to 30 Lakh

premium

No. of Plans

14

premium

Solvency Ratio

1.64

premium

Pan India Presence

-

Iffco Tokio Health Insurance Customer Care

Customer service for health insurance is essential for showing policyholders compassion and support when they need medical attention. When it comes to customer support, Iffco Tokio health insurance customer care has got you covered! Their outstanding customer service team will always answer your questions or concerns. These people are on it whether you need help with your policy, have a claim to make, or want to update your policy information. You can contact them at your nearby branch, over the phone, or via email. They are here to ensure that using your Iffco Tokio health insurance is hassle-free.

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Contacting Iffco Tokio Health Insurance Customer Care: All You Need to Know

Contacting the Iffco Tokio health insurance customer care staff is simple. Here are all the necessary specifics:

  • Call them at the Iffco Tokio health insurance customer care number, which is toll-free, 1800-103-5499, (0124) 428 5499. They have a committed team to help you with any inquiries or worries. This helpline number is available 24 hours a day, seven days a week.
  • You can email them at websupport@iffcotokio.co.in or support@iffcotokio.co.in if that's how you prefer to get in touch. Please feel free to be as specific as you like when describing your question or problem, and a member of their customer service team will respond as soon as they can.
  • You can also file a complaint or request a service by filling out the ‘Contact Us’ Form. Visit the Iffco Tokio General Insurance official website and navigate the ‘Contact Us’ page. You will find the option to fill out the form; click on it, and you will be redirected to a new window. Fill in your basic details, select your service request, and hit the submit button.
  • Iffco Tokio Health Insurance also allows contacting them by sending a post. You can contact them by sending a post to the following address with any questions or requests for help: Corporate Office IFFCO Tower, Plot No. 3, Sector 29, Gurgaon - 122001, Haryana, India.
  • Iffco Tokio Health Insurance has a specified app called IFFCO-Tokio App. This app lets you know all the updates related to your policy and claims. This is a convenient way to manage your policies at your fingertips.

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Top Branches

Iffco Tokio Health Insurance customer care aims to make its services readily available to consumers because it values accessibility. They guarantee you can easily find their nearest branch thanks to their strong presence in numerous locations.

Use these easy steps to locate the nearest Iffco Tokio Health Insurance branch:

  • Start by visiting Iffco Tokio Health Insurance's official website.
  • Select the ‘Contact Us’ option from the home page footer.
  • On the ‘Contact Us’ page, select the Branch Locator option.
  • You will now be redirected to a page where you can select your state and city. Use the drop-down menus provided to choose your location accurately.
  • After selecting your state and city, the page will display the nearest Iffco Tokio Health Insurance branch based on your chosen location.
  • The results will provide the nearest branch's address, contact information, and other relevant details.

Grievance Redressal

Iffco Tokio General Insurance is dedicated to providing you with excellent service. They have a dedicated Grievances page to address your concerns if you have any problems with your insurance policy. Here's what you can do:

Go to their official website and navigate the Grievance Redressal page. Here you will see a section asking, 'Have you approached us earlier', select 'Yes' on the toggle button. A complaint registration form will appear. Fill in the necessary information, such as your Policy Number, Email id, etc. Submit the form, and your complaint will be forwarded to Grievance Redressal Officer, Mr T M Shyamsunder. After receiving your complaint, Royal Sundaram will investigate the matter and provide you with a final response.

Step 1: If, even after reaching out to the Reliance health insurance customer care number and email, you haven’t received any satisfactory response, you may write to the Grievance Redressal Officer (GRO) of your area. Visit the Grievance Redressal page of Iffco Tokio’s official website; here, you can choose your city and get the contact details of the closest Grievance Redressal Officer who can help you escalate your complaint there. Do not worry; Iffco Tokio General Insurance is here to ensure your complaints are promptly and satisfactorily addressed; you’ll receive a response within 14 days from the date of receipt of the complaint by the Company.

Step 2: It is time to escalate if you do not receive a response or are dissatisfied with the resolution. Email chiefgrievanceofficer@iffcotokio.co.in or call 0124-2850295 to reach the Chief Grievance Officer, Ms Preeti Bali. This will make sure that your concerns are addressed as soon as possible.

Step 3: If within 28 days of filing a complaint, you don’t receive any response from the above authorities or are still unsatisfied with the solution provided, then register your complaint with IRDAI by sending an email to complaints@irdai.gov.in or call 155255 (toll-free) or post your complaint at Sy No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032. By visiting this link, you can also register a complaint online using Integrated Grievance Management System.

Step 4: If, despite following Steps 1 and 2, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Find the details of the Insurance Ombudsman at https://www.cioins.co.in/Ombudsman.

Conclusion

Iffco Tokio health insurance customer care assists customers throughout their insurance journey. Their committed team goes above and beyond to offer prompt and dependable assistance, from responding to inquiries to providing workable solutions. Policyholders can quickly and confidently navigate the complexities of health insurance with the assistance of Iffco Tokio Health Insurance Customer Care.

IFFCO Tokio Health Insurance Network Hospital List

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What Our Customers Have to Say

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Priya Sharma

Hyderabad

June 9, 2022

I will rate this company good because I purchased a health policy that has good coverage and less premium. I pay my premium online and I am convenient with the payment options.

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Gagandeep

Mumbai

June 6, 2022

I moved to IFFCO Tokio and found great plans with some better benefits as compared to others. I purchased it and gave my family full safety.

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Akhyl

Hyderabad

June 6, 2022

I recently visited IFFCO Tokio portal to get a health insurance policy that covers me and my family for COVID-19-related treatments. I read about Corona Rakshak Policy and found it useful so bo...

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Tania

Delhi

June 6, 2022

I chose to buy the IFFCO Tokio health insurance policy because the premium is affordable and also because I like the coverage benefits.

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Prisha

Bengaluru

June 6, 2022

I have bought health insurance through the website of IFFCO Tokio. It gave me full support and when I contacted the customer care of IFFCO Tokio for clearing some of my queries they provided me...

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Vasudha Rane

Indore

May 24, 2022

very nice company, with a wide range of products available. I am happy that I decided to buy the health plan from IIFCO Tokio health insurance company.

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pulkit arora

Gurgaon

February 9, 2022

IFFCO Tokio Individual Medishield Plan is a great choice for individual health insurance as I live alone in Gurgaon and at the time of a medical emergency, the company

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Ravinder Dewan

Delhi

November 22, 2021

Good Customer service, and very very good plans at affordable price. very quick claim settlement process.

View All Iffco Tokio Insurance Reviews

Varun Saxena

Written By: Varun Saxena

Varun is a passionate content writer with over three years of experience in the insurance domain. An avid learner, he stays ahead of the industry's trends ensuring his writing remains fresh and includes the latest insurance shifts. Through his work, Varun strives to engage with targeted insurance readers.