Universal Sompo Customer Care
  • ChatBot assistance
  • Grievance Redressal
  • Customer care numbers
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Network hospitals

4000+

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Claim settlement ratio

95.77%

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Sum insured

Up to 10 Lakh

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No. of Plans

20

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Solvency Ratio

2

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Pan India Presence

-

Customized Health Insurance Plan for you.

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Select Members You Want To Insure

Age of Eldest Member

premium

Network hospitals

4000+

premium

Claim settlement ratio

95.77%

premium

Sum insured

Up to 10 Lakh

premium

No. of Plans

20

premium

Solvency Ratio

2

premium

Pan India Presence

-

Universal Sompo Health Insurance Customer Care

Universal Sompo Health Insurance Company offers an array of comprehensive and affordable plans. The company follows a customer-centric approach and provides support and assistance to its policyholders at every step with a dedicated and trained team. It has established online platforms such as a website and mobile application that allow customers to access services while sitting at home. The company has a tagline '' A Theme For Security: Health and Wellbeing", which is fully reflected in its actions and operation. Lets us have a look at the different channels of connect provided by the company.

Olive: The Chatbot

Universal Sompo Health Insurance Company has designed an automated chatting system which is 'Olive'. This chatbot gives prompt solutions to your queries. Let us see how:

  • Visit the official website of the company and locate the 'Olive Ask Me ' button on the bottom right corner of the website.
  • By clicking on the button chatbot will generate a pre-defined question. Navigate the query tab of your choice and access the solution that you are seeking.

Other Health Insurer Customer Care

Universal Sompo Grievance Redressal

Universal Sompo takes customer feedback very seriously. If the customer ever encountered any issue or has any grievance, they may contact the company. The organisation has established a robust grievances redressal system which is structured in three steps. At every step, the company makes sure that the issues are resolved. But if the customer still remains unsatisfied, they have the option to escalate the matter to the next tier for further assistance. The steps to connect withare as follows:

  • Visit the company website, and locate the 'Contact Us option on the top menu.
  • From the drop-down menu select the 'Greviance Redrassal' option, this will take you to a new page.
  • The redressal mechanism is divided further into 3 steps:

    Step A: In this step, call, email or write a letter to the company. The contact details are as follows:

    • Universal Sompo Health Insurance Customer Care Number: 1800-200-4030 / 1800-22-4030
    • Universal Sompo Email Address: contact@universalsompo.com
    • Send the Complaint Letter to the address:

      Customer Care Service Universal Sompo : General Insurance Co.LTD, Unit No - 601,602 6th floor, Reliable Tech Park, Thane, Belapur Road, Maharashtra, 400708

    Step B: If the customer is still not satisfied, they can directly write to the grievance email address. The response will be given after 15 days of a thorough examination of the issue. The email address of the grievance department is: greviance@universalsompo.com

    Step C: The customer can even write to the grievance redressal officer (GRO) and raise their issue in person. Here is the process that is followed :

    • Visit the nearest branch of the company and, talk to the GRO.
    • The officer will raise an acknowledgement receipt within 3 working days.
    • The company will take 2 weeks to verify and solve the issue and then notify the customer.
    • If the company do not receive any response from the customer within 8 weeks, from the date of the initial communication, the complaint will be considered resolved.

Note: The company has even provided the list of grievance officers with their contact numbers on the same page.

Universal Sompo Customer Care Numbers

The customers of the company can directly connect with the customer care executives through the below given numbers:

  • Customer Care Number: The customer can make call on the customer care number for more personalized support. The company has a dedicated team, and the trained executive is able to provide you with assistance at any stage of policy coverage.
  • Senior Citizen Number: Universal Sompo has a specialized number for senior citizens to cater to their specific requirements. This reflects the company's commitment to satisfying each and every customer with their remarkable customer service. The senior citizen customer care number is: 1800-267-4030
  • Claim Assistance Number: Claim settlement is a tedious task and walking through the process without any assistance can be daunting. So Universal Sompo has established a special customer care number that will only address claims. Universal Sompo Customer Care Number for claims is as follows: 1800-22-4030/1800-200-4030.
  • Claim Assistance Email: The policyholder can email claim-related issues to the following email address of the company that handles only claims: contactclaims@universalsompo.com or healthserve@universalsompo.com
  • Email Assistance: If the policyholder has a specialized issue they can write an email to the following address: support@universalsompo.com.
  • Branch Locator: If the policyholder wishes for a more traditional approach to resolve the issues they can visit the nearby branch of Universal Sompo Health Insurance Company. Here are the steps to find the branch address:
    • Visit the official website of Universal Sompo Health Insurance Company.
    • Locate the 'Contact Us 'option, then select the 'Quick Connect 'option from the drop-down menu.
    • A new page will open, and on scrolling down, you can find the branch locator map with the contact number and address.

Conclusion

Universal Sompo Health Insurance as a company lives to the promise of providing accessible healthcare solutions. The company has established many channels through which a customer can get prompt and efficient solutions to their issues. Universal Sompo has even established many specialised channels through which customers of a specific area can call and register their complaints, such as a senior citizen customer care number. There are tons of options to contact the company offline as well.This shows that the organisation lives up to the promise that no customer is left unassisted.

Explore other Universal Sompo Health Plans

Below is a list of plans offered by Universal Sompo that will help you narrow down your search. Go through all the plans carefully and choose your ideal plan carefully.

Comprehensive

Universal Sompo Complete Healthcare Insurance

A comprehensive health plan that comes with benefits and value-added services like Dial-a-Doctor, Health Educational Library for People, & many more.

Unique Features

  • Dental Treatment covered
  • Vaccination cover
  • Daily Cash for an Insured Child

Standard/Affordable

Universal Sompo Aarogya Sanjeevani Insurance

A standard health plan that offers complete protection in case of hospitalization due to any serious illness or accident.

Unique Features

  • Treatment of Cataract covered
  • Dental Treatments covered
  • Plastic Surgery covered

Standard

Universal Sompo Saral Suraksha Bima

Saral Suraksha plan covers the insured on accidental death, disability, and diagnosis of listed critical illnesses, or permanent total disablement due to an accident.

Unique Features

  • Cumulative Bonus of up to 50%
  • Education Grant
  • All day care treatments

Top-up

Universal Sompo Super Healthcare Insurance

The plan takes care of your medical expenses once your basic cover is exhausted. It boosts the existing coverage by offering an enhanced cover of up to 1 Cr.

Unique Features

  • No Medical tests up to 65 years
  • 100% restoration of Base SI
  • Bariatric Surgery Cover

Senior Citizen

Universal Sompo Senior Citizen Health Insurance Policy

This health plan is specially designed for senior citizens who are above 60 years of age and allows them to cover their spouse’s healthcare needs themselves.

Unique Features

  • Cost of Health Check-up Covered
  • Daily Allowance up to Rs. 2,500
  • Optional covers

Loan Repayment

Universal Sompo Loan Secure Insurance Policy

Repay your outstanding loan amount in the event of your diagnosis of listed critical Illnesses or in case of unfortunate accidental death.

Unique Features

  • 4 plan variants to choose from
  • 18 Major Medical Illnesses covered
  • Optional covers

Personal Accident

Universal Sompo Individual Accident Policy

Universal Sompo's Individual Accident Insurance offers several benefits if the policyholder gets injured or dies in an accident during the policy tenure.

Unique Features

  • Compensation Benefit
  • Hospital Confinement Allowance
  • Funeral charges covered

Critical Illness

Universal Sompo Critical Illness Insurance Policy

The plan provides the necessary coverage to fight against the 11 listed critical illnesses, and pays the sum insured to the family.

Unique Features

  • Sum insured up to 20 L
  • Free look-up period
  • Portability option

Daily Cash

Hospital Cash Insurance Policy

A daily allowance benefit (as hospital cash) is provided to the policyholder at the time of hospitalization.

Unique Features

  • Convalescence Benefit
  • Long-Term Policy Discount
  • No pre-medical tests up to 55 years

Travel Plan

Pravasi Bhartiya Bima Yojana

The policy is designed only for those emigrants who bought this policy before leaving India and have their passports under “Emigration Check Required”.

Unique Features

  • Transportation and Airfare Charge
  • Maternity expenses
  • Repatriation Expenses

Student Oriented

Universal Sompo Surva Vidyarthi Bima Yojana

The plan is taken by an Educational Institution/School for the benefit of the students. The insured can opt for any Section/Benefit and Extension as per their needs .

Unique Features

  • Coverage for the Death of the Parent
  • Reimbursement of Examination Fees
  • Loss of Personal Belongings Cover

Rural Insurance

Universal Sompo Swarna Gramin Bima Yojana (Individual)

Universal Sompo Swarna Gramin Bima Yojana can be taken up by the Gramin (Village Dweller) for covering himself and his family.

Unique Features

  • Coverage against personal accident
  • Coverage against critical illness
  • Optional covers available

Critical Illness

Universal Sompo Aapat Suraksha Bima Policy

The policy offers coverage to support the policyholder during sudden and unexpected medical contingencies, i.e., on the diagnosis of major critical illnesses.

Unique Features

  • Accidental Death Cover
  • Coverage against 5 critical illnesses
  • 100% payout in accidental death

Micro Insurance

Universal Sompo Sampoorna Suraksha Bima

The plan is designed to meet the insurance needs of sections that are eligible for credit from microfinance institutions such as self-help groups, NGOs, etc.

Unique Features

  • Fire & Allied Perils (contents) cover
  • Burglary and Robbery cover
  • Personal accident and health cover

Group Vector Insurance

Universal Sompo Group Mashak Rakshak Policy

The policy offers coverage for vector-borne diseases such as Dengue, Malaria etc.

Unique Features

  • 2% of the SI on a positive diagnosis
  • Lump sum benefit
  • Coverage for hospitalization

Group Comprehensive

Universal Sompo Group Health Insurance Policy

The plan is designed for the employees working in the trading & manufacturing sectors, social sectors, or members of any society or club.

Unique Features

  • Domiciliary Hospitalization covered
  • Optional Covers
  • AYUSH Treatment covered

Group Personal Accident

Universal Sompo Group Personal Accident

The plan offers protection against the consequences of unforeseeable accidents to a group of employees/members.

Unique Features

  • Restricted Contingency Cover
  • Adventure Sports Inclusion Cover
  • Carriage of Mortal Remains

Group Rural Insurance

Universal Sompo Swarna Gramin Bima Yojana (Group)

Universal Sompo Swarna Gramin Bima Group Yojana can be taken up by an organization such as NGOs, Financial Institutions for covering its rural clientele.

Unique Features

  • Coverage against personal accident
  • Coverage against critical illness
  • Optional covers available

Covid-19

Corona Rakshak Policy

Corona Rakshak Policy addresses the financial expenses that occur due to the hospitalization of COVID-19.

Unique Features

  • Affordable Premium
  • Flexible Sum Insured
  • Annual Health Check-Up

Covid-19

Corona Kavach Policy

Corona Kavach policy offers coverage against the expenses that arise at the time of COVID-19 treatment.

Unique Features

  • Emergency Ambulance
  • Post-Hospitalization Expenses
  • AYUSH Healthcare

Universal Sompo Health Insurance Network Hospital List

Health Insurance Companies

Read Reviews & Ratings

Customer Review Image

Priyanka

Coimbatore

October 3, 2023

Universal Shompo is the best company, according to me, they are very fast responding. They are very friendly to their customer.

Customer Review Image

Suhana

Bhopal

October 3, 2023

I was nervous about buying the plan, but Policyx helped me to get through the process and Universal Shompo has the best plan as well.

Customer Review Image

Himanshu Raina

Pune

May 31, 2022

I bought Universal Sompo Health Insurance back in 2020. Since then, I have not faced any issues with my policy. Moreover, in Jan 2021, my wife was diagnosed with Covid-19, and the company settl...

Customer Review Image

Sita Dewan

Surat

September 7, 2021

My friend refers me to Universal Sompo to buy a health policy, and I am very much satisfied with their services.

Customer Review Image

Sheersha Devi

Jaipur

September 2, 2021

I bought a Universal sompo complete healthcare insurance I am renewing my policy for the last 2 years. And from the last 2 years No complaints from anyone.

Customer Review Image

Kavita kumari

Chennai

September 1, 2021

Good plans at affordable prices, amazing customer support, timely settled my claim. Thanks Universal Sompo

Customer Review Image

Devendra Singh Negi

Dehradun

June 7, 2021

Universal Sompo is not just a health insurance company, but also a friend that assists you at every stage in the time of medical emergency. I must say, if you are looking for a health insurance...

Customer Review Image

Vidhya Mukherjee

Chennai

June 7, 2021

It is a very good company that looks after its customer s health needs. I recently got my claims settled without facing any hassles and worries. Thank-you Universal Sompo.

View All Universal Sompo Health Insurance Reviews

Bindiya Sinha

Written By: Bindiya Sinha

Bindiya is a seasoned content writer specializing in keeping readers acquainted with the insurance industry, term insurance developments, and life insurance sector shifts. With an experience of 3 years in insurance, Bindiya ensures that her readers stay well informed with the insurance developments and factually correct information.