Universal Sompo Customer Care
  • ChatBot assistance
  • Grievance Redressal
  • Customer care numbers
Universal Sompo Customer Care
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Universal Sompo Health Insurance Customer Care

Universal Sompo Health Insurance Company offers an array of comprehensive and affordable plans. The company follows a customer-centric approach and provides support and assistance to its policyholders at every step with a dedicated and trained team. It has established online platforms such as a website and mobile application that allow customers to access services while sitting at home. The company has a tagline ’’ A Theme For Security: Health and Wellbeing", which is fully reflected in its actions and operation. Let us have a look at the different channels of connection provided by the company.

Olive: The Chatbot

Universal Sompo Health Insurance Company has designed an automated chatting system which is ’Olive’. This chatbot gives prompt solutions to your queries. Let us see how:

  • Visit the official website of the company and locate the ’Olive Ask Me ’ button on the bottom right corner of the website.
  • By clicking on the button chatbot will generate a pre-defined question. Navigate the query tab of your choice and access the solution that you are seeking.

Universal Sompo Grievance Redressal

Universal Sompo takes customer feedback very seriously. If the customer ever encounters any issue or has any grievance, they may contact the company. The organisation has established a robust grievances redressal system which is structured in three steps. At every step, the company makes sure that the issues are resolved. But if the customer remains unsatisfied, they have the option to escalate the matter to the next tier for further assistance. The steps to connect are as follows:

  • Visit the company website, and locate the ’Contact Us option on the top menu.
  • From the drop-down menu select the ’Greviance Redrassal’ option, this will take you to a new page.
  • The redressal mechanism is divided further into 3 steps:

    Step A: In this step, call, email or write a letter to the company. The contact details are as follows:

    • Universal Sompo Health Insurance Customer Care Number: 1800-200-4030 / 1800-22-4030
    • Universal Sompo Email Address: contact@universalsompo.com
    • Send the Complaint Letter to the address:

      Customer Care Service Universal Sompo: General Insurance Co.LTD, Unit No - 601,602 6th floor, Reliable Tech Park, Thane, Belapur Road, Maharashtra, 400708

    Step B: If the customer is still not satisfied, they can directly write to the grievance email address. The response will be given after 15 days of a thorough examination of the issue. The email address of the grievance department is: greviance@universalsompo.com

    Step C: The customer can even write to the grievance redressal officer (GRO) and raise their issue in person. Here is the process that is followed :

    • Visit the nearest branch of the company and, talk to the GRO.
    • The officer will raise an acknowledgement receipt within 3 working days.
    • The company will take 2 weeks to verify and solve the issue and then notify the customer.
    • If the company do not receive any response from the customer within 8 weeks, from the date of the initial communication, the complaint will be considered resolved.

Note: The company has even provided the list of grievance officers with their contact numbers on the same page.

Universal Sompo Customer Care Numbers

The customers of the company can directly connect with the customer care executives through the below given numbers:

  • Customer Care Number: The customer can make a call on the customer care number for more personalized support. The company has a dedicated team, and the trained executive is able to provide you with assistance at any stage of policy coverage.
  • Senior Citizen Number: Universal Sompo has a specialized plan for senior citizens to cater to their specific requirements. This reflects the company’s commitment to satisfying every customer with their remarkable customer service. The senior citizen customer care number is: 1800-267-4030
  • Claim Assistance Number: Claim settlement is a tedious task and walking through the process without any assistance can be daunting. So Universal Sompo has established a special customer care number that will only address claims. Universal Sompo Customer Care Number for claims is as follows: 1800-22-4030/1800-200-4030.
  • Claim Assistance Email: The policyholder can email claim-related issues to the following email address of the company that handles only claims: contactclaims@universalsompo.com or healthserve@universalsompo.com
  • Email Assistance: If the policyholder has a specialized issue they can write an email to the following address: support@universalsompo.com.
  • Branch Locator: If the policyholder wishes for a more traditional approach to resolve the issues they can visit the nearby branch of Universal Sompo Health Insurance Company. Here are the steps to find the branch address:
    • Visit the official website of Universal Sompo Health Insurance Company.
    • Locate the ’Contact Us ’option, then select the ’Quick Connect ’option from the drop-down menu.
    • A new page will open, and on scrolling down, you can find the branch locator map with the contact number and address.

Conclusion

Universal Sompo Health Insurance as a company lives up to the promise of providing accessible healthcare solutions. The company has established many channels through which a customer can get prompt and efficient solutions to their issues. Universal Sompo has even established many specialised channels through which customers of a specific area can call and register their complaints, such as a senior citizen customer care number. There are tons of options to contact the company offline as well. This shows that the organisation lives up to the promise that no customer is left unassisted.

Universal Sompo Health Insurance Network Hospital List

Universal Sompo Health Insurance Network Hospitals are present in 31 states nationwide. With a wide network of hospitals, Universal Sompo Health Insurance ensures that you are medically secured, irrespective of the city you reside in.

Delhi

Mumbai

Bengaluru

Chennai

Kolkata

Hyderabad

Pune

Ahmedabad

Jaipur

Lucknow

Know More About Network Hospital

Explore other Universal Sompo Health Insurance

To cater to the different medical needs of an individual & their family, Universal Sompo Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to Universal Sompo Health Insurance plans explore more:

Individual

Universal Sompo Eyewear Plan

Universal Sompo Eyewear Plan

'Beauty lies in the eyes of the beholder.' - Plato This is the reason you should protect your eyes at any cost. The eyes are one of the most sensitive...

Unique Features

  • Special Eyewear Coverage
  • Discounts on Premiums
  • Deductibles Available

Universal Sompo Eyewear Plan (Pros)

Universal Sompo Eyewear Plan
  • Fire and allied perils
  • Accidental Damage
  • Burglary including theft

Universal Sompo Eyewear Plan (Cons)

Universal Sompo Eyewear Plan
  • Damage due to mishandling
  • Defect in manufacturing
  • Replacement of the spectacles/lens

Universal Sompo Eyewear Plan (Other Benefits)

Universal Sompo Eyewear Plan
  • Spectacles
  • Lenses & Sunglasses cover
  • Cover within India & Abroad

Universal Sompo Eyewear Plan (Eligibility Criteria)

Universal Sompo Eyewear Plan
  • SI - 500 - 50000
  • Policy Term - 1 Year
  • Initial Waiting Period - Coverage from day 1
  • Plan Type - Individual/ Group

Individual and Family Health Insurance

Complete Healthcare Insurance

Complete Healthcare Insurance

Universal Sompo Complete Healthcare Insurance is a comprehensive health insurance plan that takes care of your medical bills during the time of hospi...

Unique Features

  • Restoration Benefit
  • Second Medical Opinion
  • 3 Variants

Complete Healthcare Insurance (Pros)

Complete Healthcare Insurance
  • E-consultations
  • Second medical opinions
  • Vaccination
  • Daily hospital cash
  • Compassionate travel

Complete Healthcare Insurance (Cons)

Complete Healthcare Insurance
  • Maternity benefit
  • Newborn baby cover
  • IVF not covered
  • Global coverage

Complete Healthcare Insurance (Other Benefits)

Complete Healthcare Insurance
  • In-patient hospitalization
  • Pre & post-hospitalization
  • Daycare procedures
  • Domiciliary care

Complete Healthcare Insurance (Eligibility Criteria)

Complete Healthcare Insurance
  • Minimum: 18 years
  • Maximum: 75 years
  • SI - 1 - 10 L
  • Initial Waiting Period - 30 Days

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Universal Sompo Customer Care

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Universal Sompo Health Insurance Renewal

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Universal Sompo Health Policy Download

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Universal Sompo Customer Care: FAQs

1. How can I check the status of my Universal Sompo health policy?

You can check your Universal Sompo health policy status from the official website of the insurer or contact the customer care executives of PolicyX.com for a query resolution.

2. What is the customer care number of Universal Sompo health insurance for senior citizens?

The senior citizen’s customer care number for Universal Sompo is 1800-267-4030.

3. How can I contact Universal Sompo health insurance company online?

Visit the official website of the insurer or call their customer support at toll-free number 1800-22-4030 / 1800-200-4030.

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Bindiya Sinha

Written By: Bindiya Sinha

Bindiya is a seasoned content writer specializing in keeping readers acquainted with the insurance industry, term insurance developments, and life insurance sector shifts. With an experience of 3 years in insurance, Bindiya ensures that her readers stay well informed with the insurance developments and factually correct information.

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