Universal Sompo Customer Care

Universal Sompo Health Insurance Customer Care

Universal Sompo Health Insurance Company offers an array of comprehensive and affordable plans. The company follows a customer-centric approach, providing support and assistance to its policyholders at every step with a dedicated and trained team. It has established online platforms such as a website and mobile application that allow customers to access services from home. The company's tagline, "A Theme For Security: Health and Wellbeing," is fully reflected in its actions and operations. Let us look at the different channels of connection provided by the company.

Olive: The Chatbot

Universal Sompo Health Insurance Company has designed an automated chatting system called 'Olive'. This chatbot provides prompt solutions to your queries. Here's how:

1. Visit the official website of the company and locate the 'Olive Ask Me' button on the bottom right corner of the website.
2. Clicking the button will prompt the chatbot to generate predefined questions. Navigate to your query and access the solution.

Universal Sompo Grievance Redressal

Universal Sompo takes customer feedback very seriously. If a customer encounters an issue or has a grievance, they may contact the company. The organization has established a robust grievance redressal system structured in three steps. At every step, the company ensures that issues are resolved. But if the customer remains unsatisfied, they have the option to escalate the matter to the next tier for further assistance. The steps to connect are as follows:

1. Visit the company website and locate the 'Contact Us' option on the top menu.
2. From the drop-down menu, select the 'Grievance Redressal' option; this will take you to a new page.
3. The redressal mechanism is divided into 3 steps:

   Step A: Initial Contact

   In this step, you can call, email, or write a letter to the company. Contact details are:

   • Universal Sompo Health Insurance Customer Care Number: 1800-200-4030 / 1800-22-4030
   • Universal Sompo Email Address: [email protected]
   • Send the Complaint Letter to the address:

     Customer Care Service Universal Sompo: General Insurance Co.LTD, Unit No - 601, 602 6th floor, Reliable Tech Park, Thane, Belapur Road, Maharashtra, 400708

   Step B: Grievance Email

   If the customer is still not satisfied, they can write directly to the grievance email address. A response will be provided within 15 days after a thorough examination of the issue. The email address of the grievance department is: [email protected]

   Step C: Grievance Redressal Officer (GRO)

   Customers can also write to the Grievance Redressal Officer (GRO) or raise their issue in person. The process is as follows:

   1. Visit the nearest branch of the company and talk to the GRO.
   2. The officer will issue an acknowledgment receipt within 3 working days.
   3. The company will take 2 weeks to verify and resolve the issue, then notify the customer.
   4. If the company does not receive a response from the customer within 8 weeks from the date of initial communication, the complaint will be considered resolved.

Note: The company also provides a list of grievance officers with their contact numbers on the same page.

Universal Sompo Customer Care Numbers and Email

• Customer Care Number: Customers can call the customer care number for personalized support. The company has a dedicated team of trained executives who can provide assistance at any stage of policy coverage.
• Senior Citizen Number: Universal Sompo offers specialized plans for senior citizens to cater to their specific requirements. This reflects the company’s commitment to providing remarkable customer service to every customer. The senior citizen customer care number is: 1800-267-4030.
• Claim Assistance Number: Claim settlement can be a tedious task, and navigating the process without assistance can be daunting. Universal Sompo has established a special customer care number dedicated to addressing claims. Universal Sompo Customer Care Number for claims: 1800-22-4030 / 1800-200-4030.
• Claim Assistance Email: Policyholders can email claim-related issues to the company's dedicated claim email addresses: [email protected] or [email protected].
• Email Assistance: If a policyholder has a specialized issue, they can write an email to the following address: [email protected].
• Branch Locator: If policyholders prefer a traditional approach to resolve issues, they can visit a nearby Universal Sompo Health Insurance branch. Here are the steps to find the branch address:
  1. Visit the official website of Universal Sompo Health Insurance Company.
  2. Locate the 'Contact Us' option, then select 'Quick Connect' from the drop-down menu.
  3. A new page will open, where you can find the branch locator map with contact numbers and addresses.

Conclusion

Universal Sompo Health Insurance lives up to its promise of providing accessible healthcare solutions. The company has established multiple channels through which customers can get prompt and efficient solutions to their issues. Universal Sompo has also established specialized channels for specific customer needs, such as a senior citizen customer care number. Numerous offline contact options are also available. This demonstrates the organization's commitment to ensuring no customer is left unassisted.