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Universal Sompo Health Insurance Company offers an array of comprehensive and affordable plans. The company follows a customer-centric approach and provides support and assistance to its policyholders at every step with a dedicated and trained team. It has established online platforms such as a website and mobile application that allow customers to access services while sitting at home. The company has a tagline ’’ A Theme For Security: Health and Wellbeing", which is fully reflected in its actions and operation. Let us have a look at the different channels of connection provided by the company.
Universal Sompo Health Insurance Company has designed an automated chatting system which is ’Olive’. This chatbot gives prompt solutions to your queries. Let us see how:
Universal Sompo takes customer feedback very seriously. If the customer ever encounters any issue or has any grievance, they may contact the company. The organisation has established a robust grievances redressal system which is structured in three steps. At every step, the company makes sure that the issues are resolved. But if the customer remains unsatisfied, they have the option to escalate the matter to the next tier for further assistance. The steps to connect are as follows:
Step A: In this step, call, email or write a letter to the company. The contact details are as follows:
Customer Care Service Universal Sompo: General Insurance Co.LTD, Unit No - 601,602 6th floor, Reliable Tech Park, Thane, Belapur Road, Maharashtra, 400708
Step B: If the customer is still not satisfied, they can directly write to the grievance email address. The response will be given after 15 days of a thorough examination of the issue. The email address of the grievance department is: greviance@universalsompo.com
Step C: The customer can even write to the grievance redressal officer (GRO) and raise their issue in person. Here is the process that is followed :
Note: The company has even provided the list of grievance officers with their contact numbers on the same page.
The customers of the company can directly connect with the customer care executives through the below given numbers:
Universal Sompo Health Insurance as a company lives up to the promise of providing accessible healthcare solutions. The company has established many channels through which a customer can get prompt and efficient solutions to their issues. Universal Sompo has even established many specialised channels through which customers of a specific area can call and register their complaints, such as a senior citizen customer care number. There are tons of options to contact the company offline as well. This shows that the organisation lives up to the promise that no customer is left unassisted.
Universal Sompo Health Insurance Network Hospitals are present in 31 states nationwide. With a wide network of hospitals, Universal Sompo Health Insurance ensures that you are medically secured, irrespective of the city you reside in.
To cater to the different medical needs of an individual & their family, Universal Sompo Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to Universal Sompo Health Insurance plans explore more:
Individual
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Individual and Family Health Insurance
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You can check your Universal Sompo health policy status from the official website of the insurer or contact the customer care executives of PolicyX.com for a query resolution.
The senior citizen’s customer care number for Universal Sompo is 1800-267-4030.
Visit the official website of the insurer or call their customer support at toll-free number 1800-22-4030 / 1800-200-4030.
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Bindiya is a seasoned content writer specializing in keeping readers acquainted with the insurance industry, term insurance developments, and life insurance sector shifts. With an experience of 3 years in insurance, Bindiya ensures that her readers stay well informed with the insurance developments and factually correct information.
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