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LIC Policy Status

A plethora of online services is offered by Life Insurance Corporation to balance the transactions and affairs of its customers promptly. E-services of LIC include the entire range of services and capabilities which were once accessible only via LIC offices.

Keeping track of the information related to a certain policy and LIC policy status online is an option that is offered by the insurer. It intends to keep the policyholder informed regarding policy premium due dates and other events. There are various means to check LIC policy details like policy number, premium details and more. Moving on with the first method, one is required to make a registration by creating a user account and fill in their LIC policy details to view his/her policy status.

How to register online if you are not already a registered user and check your LIC policy details is also discussed in the sub topics below.

How to Check LIC Policy Details Online?

For New Users:

{Please follow the link for LIC Online Login Process}

  • Step 1: New customers must fill in the registration form available online at the LIC website, i.e.
  • Step 2: New customers must fill in the registration form available online in the LIC website, i.e. www[dot]licindia[dot]in.
  • Step 3: Details like 'policy number, email ID, date of birth, and premium amount,' etc. will be required to proceed for the registration process.
  • Step 4: Once it is completed successfully, you will receive a verification email in the registered mail ID.
  • Step 5: Post verification by clicking on the 'verification link' provided in the email, you can now check any related information to your policy from your account.

For Registered Users:

  • Step 1: Go to the official LIC website, fill in your credentials like username and password.
  • Step 2: Login to your account and select the option 'View Enrolled Policies'.
  • Step 3: You will be directed to a page where you can see all the listed enrolled policies.
  • Step 4: Choose the policy of your choice, the one for which you wish to check the details.
  • Step 5: And here you go! The status and all the necessary information regarding the policy will be displayed in front of you.

How to Check the Policy Status via Integrated Voice Response (IVR) System?

LIC has provided Interactive Voice Response system 24×7 available in almost all cities in the country. A LIC policyholder can dial the UAN- Universal Access Number '1251' and contact the customer care of the corporation. You can ask for queries and also check the policy status directly overcall.

For BSNL & MTNL Users:Dial '1251'
For other Network User (Landline/Mobile):Dial the Local City Code Followed by '1251'

**Last Updated on Aug 2022

You can also reach out to the LIC regional and zonal offices. Following are the regional offices in India, classified into 7 zones:

Eastern ZoneWestern Zone
Northern ZoneEastern Zone
Central ZoneNorth Central Zone
South Central Zone

**Last Updated on Aug 2022

Contact LIC to Know the Policy Status

Let's have a look at the characterized zonal city-wise "Email IDs & Customer Support Numbers" along with 'Local City Codes' to know the LIC Policy Status over phone calls.

For Eastern Zone

Name of the CityEmail ID & Phone No.
AsansolTel: 0341-2256012
BerhampurTel: 0680-2296390
BhagalpurEmail: customerzone_bhagalpur[at]licindia[dot]
Tel: 0641-2610011, 2610033, 2610099
BhubaneshwarEmail: customerzone_bhubaneswar[at]licindia[dot]
Tel: 0674-2573910, 0674- 2573911
CuttackEmail: customerzone_cuttack[at]licindia[dot]
Tel: 0671-2307883, 0671-2307889
DhanbadEmail: customerzone_dhanbad[at]licindia[dot]
Tel: 0326-2225344 , 0326-2225345
HazaribaghTel: 06546-272611
JamshedpurEmail: customerzone_jamshedpur[at]licindia[dot]
Tel: 0657-2443228, 0657-2443229
KolkataEmail: customerzone_kolkata-sub[at]licindia[dot]
Tel: 033-22124172 or 033-22124176
Kolkata(S)Email: customerzone_kolkata-sub[at]licindia[dot]
Tel: 033-2337-0642
Kolkata-IIEmail: customerzone_kolkata-do2[at]licindia[dot]
Tel: 033-2419-8476
MuzaffarpurEmail: customerzone_muzaffarpur[at]licindia[dot]
Tel: 0621-2281023
PatnaEmail: customerzone_patna[at]licindia[dot]
Tel: 0612-2332033, 0612-2201795
SambalpurTel: 0663-2541388
BegusaraiTel: 0624-3245265
BongaigaonTel: 03664-228281
GuwahatiEmail: customerzone_guwahati[at]licindia[dot]
Tel: 0361-2450389
HowrahEmail: customerzone_howrah[at]licindia[dot]
Tel: 033-2637-4387
JalpaiguriTel: 03561-255443
JorhatTel: 0376-2361613
KharagpurTel: 03222-253302
SilcharTel: 03842-241716
SiliguriEmail: customerzone_Siliguri[at]licindia[dot]com
Tel: 0353-2545739

**Last Updated on Aug 2022

For Western Zone

Name of the CityEmail ID & Phone No.
AhmedabadEmail: customerzone_ahmedabad[at]licindia[dot]com
Tel: 1. 079-27490619. 2 . 079-27461032 and 079-27461662
AmravatiTel: 0721-2660145
AurangabadTel: 0240-2329299
BhavnagarTel: 0278-2421963
DwarkaEmail: customerzone_dwarka[at]licindia[dot]com
Tel: 011-28042585
GandhinagarEmail: customerzone_gandhinagar[at]licindia[dot]com
Tel: 079-23240083, 23240383
GoaEmail: customerzone_goa[at]licindia[dot]com
Tel: 0832-2490100
KolhapurTel: 0231-2661135
Mumbai-IEmail: customerzone_mumbai[at]licindia[dot]com
Tel: 022-26788943
Mumbai-IIEmail: customerzone_mumbai2[at]licindia[dot]com
Tel: 022-27725968/022-27723592
Mumbai-IIIEmail: customerzone_mumbai-do3[at]licindia[dot]com
Tel: 022-28912605/022-28913760
Mumbai-IVEmail: customerzone_mumbai-do4[at]licindia[dot]com
Tel: 022-28482907
NadiadTel: 0268-2532134
NagpurEmail: customerzone_nagpur[at]licindia[dot]com
Tel: 0712-2450083, 0712-2450080
NandedTel: 02462-221777
NashikTel: 0253-2317607
NerulEmail: customerzone_mumbai2[at]licindia[dot]com
Tel: 27725968
PuneEmail: customerzone_pune[at]licindia[dot]com
Tel: 020-25539790
Pune-IITel: 020-24217638
RajkotEmail: customerzone_rajkot[at]licindia[dot]com
Tel: 0281-2581318, 2581319, 2483210
SataraTel: 02162-224708
SuratEmail: customerzone_surat[at]licindia[dot]com
Tel: 0261-2801833, 2770227
ThaneEmail: customerzone_thane[at]licindia[dot]com
Tel: 022-25423226, 25421474
VadodaraTel: 0265-2225188

**Last Updated on Aug 2022

For Northern Zone

Name of the CityEmail ID & Phone No.
AgraEmail: customerzone_agra[at]licindia[dot]com
Tel: 0562-2524912
AjmerTel: 0145-2661878
AmritsarEmail: customerzone_amritsar[at]licindia[dot]com
Tel: 0183-2560673
BikanerTel: 0151-2225920
ChandigarhEmail: customerzone_chandigarh[at]licindia[dot]com
Tel: 0172-2678107
DelhiEmail: customerzone_delhi[at]licindia[dot]com
Tel: 1800112552/011-23310868
Delhi-IIEmail: customerzone_delhido2[at]licindia[dot]com
Tel: 011-22785930
GurgaonEmail: customerzone_gurgaon[at]licindia[dot]com
Tel: 0124-2576060, 2578060, 2570060
JaipurEmail: customerzone_jaipur[at]licindia[dot]com
Tel: 0141-2702845
JalandharEmail: customerzone_jalandhar[at]licindia[dot]com
Tel: 0181-2480967
JammuEmail: customerzone_jammu[at]licindia[dot]com
Tel: 0191-2479717, 2479791
JodhpurEmail: customerzone_jodhpur[at]licindia[dot]com
Tel: 0291-2657117 or 0291-2635076
KarnalEmail: customerzone_karnal[at]licindia[dot]com
Tel: 1842-208400
LudhianaEmail: customerzone_ludhiana[at]licindia[dot]com
Tel: 0161-2424074
NoidaEmail: customerzone_noida[at]licindia[dot]com
Tel: 0120-2444026
RohtakTel: 1262-228328
ShimlaTel: 0177-2629212
SrinagarTel: 0191-2475839
UdaipurTel: 0294-2488581

**Last Updated on Aug 2022

For Southern Zone

Name of the CityEmail ID & Phone No.
ChennaiEmail: customerzone_chennai[at]licindia[dot]com
Tel: 044-28611912, 044-28611642
Chennai-IIEmail: customerzone_ch-2[at]licindia[dot]com
Tel: 044-25331915
CoimbatoreEmail: customerzone_cbe[at]licindia[dot]com
Tel: 0422-2300300
ErnakulamEmail: customerzone_ernakulam[at]licindia[dot]com
Tel: 0484-2383883
HubliEmail: customerzone_hubli[at]licindia[dot]com
Tel: 0836-2255073, 2264333, 2264233
KottayamEmail: customerzone_ktm[at]licindia[dot]com
Tel: 0481 2302408
KozhikodeEmail: customerzone_kkd[at]licindia[dot]com
Tel: 0495-2725583, 0495-2726006
MaduraiEmail: customerzone_madurai[at]licindia[dot]com
Tel: 0452-2370361
MangaloreEmail: customerzone_mangalore[at]licindia[dot]com
Tel: 0824 -2426255
SalemEmail: customerzone_salem[at]licindia[dot]com
Tel: 0427- 2440588
ThanjavurTel: 04362-233678
TiruchirappalliEmail ID: customerzone_tcy[at]licindia[dot]com
Tel: 0462-2577070
TirunelveliEmail ID: customerzone_tvl[at]licindia[dot]com
Tel: 0431-2741000
Trivandrum/ThiruvananthapuramEmail ID: customerzone_tvm[at]licindia[dot]com
Tel: 0471-2335222
VelloreEmail ID: customerzone_vlr[at]licindia[dot]com
Tel: 0416-2252202

**Last Updated on Aug 2022

For Central Zone

Name of the CityEmail ID & Phone No.
BhopalEmail: customerzone_bhopal[at]licindia[dot]com
Tel: 0755-2550242
BilaspurTel: 07752-2203732
GwaliorEmail: customerzone_gwalior[at]licindia[dot]com
Tel: 0751-2630272
IndoreGulbargaEmail: customerzone_indore[at]licindia[dot]com
Tel: 0731-2533523
JabalpurEmail: customerzone_jabalpur[at]licindia[dot]com
Tel: 0761-2407283
RaipurEmail: customerzone_raipur[at]licindia[dot]com
Tel: 0771-2210010
SatnaTel: 07672-228100
ShahdolTel: 07652-248469

**Last Updated on Aug 2022

For North-Central Zone

Name of the CityEmail ID & Phone No.
AligarhTel: 0571-2420066
AllahabadTel: 0532-2401854
BareillyTel: 0581-2301712
DehradunTel: 0135-2668231
FaizabadTel: 5278-244261
GorakhpurTel: 0551-2230322
HaldwaniTel: 05946-267886
KanpurEmail: customerzone_kanpur[at]licindia[dot]com
Tel: 0512-2307443
LucknowEmail: customerzone_lucknow[at]licindia[dot]com
Tel: 0522-2614782
MeerutTel: 0121-2671201
VaranasiEmail: customerzone_vns[at]licindia[dot]com
Tel: 0542-2220457

**Last Updated on Aug 2022

For South-Central Zone

Name of the CityEmail ID & Phone No.
BangaloreEmail: customerzone_bangalore[at]licindia[dot]com
Tel: 080-22966528 & 22966553
Bangalore-IIEmail: customerzone_banglr2[at]licindia[dot]com
Tel: 080-22966836/896
BelgaumEmail: customerzone_belgaum[at]licindia[dot]com
Tel: 0831-2438856, 2438857
DharwadTel: 0836-2441968
GulbargaEmail: customerzone_gulbarga[at]licindia[dot]com
Tel: 08472-233030
GunturEmail: customerzone_guntur[at]licindia[dot]com
Tel: 0863-2222772, 2211476, 0863-2211562
HyderabadEmail: customerzone_hyderabad[at]licindia[dot]com
Tel: 040-23420730, 23420740 & 23420761
KadapaTel: 08562-247017
KarimnagarTel: 0878-2240597
MachilipatnamTel: 08672-223372
MysoreEmail: customerzone_mysore[at]licindia[dot]com
Tel: 0821-2341096, 2341099
NelloreTel: 0861-2323072
RaichurTel: 08532-232432
RajahmundryTel: 0883-2423832
SecunderabadEmail: customerzone_secunderabad[at]licindia[dot]com
Tel: 040-27820146, 27820136
ShimogaTel: 08182-251320
UdupiTel: 0820-2536907
VijaywadaEmail: customerzone_vijaywada[at]licindia[dot]com
Tel: 0891-2533211
Visakhapatnam/VizagEmail: customerzone_vizag[at]licindia[dot]com
Tel: 0891-2558254, 2513404
WarangalEmail: customerzone_warangal[at]licindia[dot]com
Tel: 0870-2574034

**Last Updated on Aug 2022

Track the LIC Policy Status via 'SMS'

Besides the option of online registration, you can check the LIC policy status through 'SMS' from your mobile phone. This reduces the mess of remembering the password to check the online policy status.

Do not forget the 'policy number' as it is necessary to get all the details through this process.

To know the status via SMS, type 'ASKLIC' followed by the function <Policy Number> specific code and send it to the phone number 56767877.

There are various types of SMS codes for a variety of services. Let's have a look at the following:

Enquiry TypeSMS code (Send to 56767877)
Instalment PremiumWrite "ASKLIC<Policy Number>PREMIUM"
Revival AmountWrite "ASKLIC<Policy Number>REVIVAL"
Status of Nominations AddedWrite "ASKLIC<Policy Number>NOM"
Bonus AdditionsWrite "ASKLIC<Policy Number>BONUS"
Loan Amount AvailableWrite "ASKLIC<Policy Number>LOAN"

**Last Updated on Aug 2022

Send 'SMS' for LIC Pension Policy

Enquiry TypeSMS code (Send to 56767877)
Status of Individual Policy Plan (IPP)Write "ASKLIC<Policy Number>STAT"
Existence Certificate DueWrite "ASKLIC<Policy Number>ECDUE"
Last Annuity Release DateWrite "ASKLIC<Policy Number>ANNPD"
Annuity AmountWrite "ASKLIC<Policy Number>AMOUNT"
Cheque Return InformationWrite "ASKLIC<Policy Number>CHQRET"

**Last Updated on Aug 2022

How to Check the LIC Policy Surrender Value?

It is the value or the amount paid to the policyholder on discontinuation of policy and collects it from LIC. The Surrender Value is only payable after full payment of premiums for at least 3 years. As per the rules and regulations, the bonus also gets attached to it if the policy is participating one.

To check the surrender value of the policy, one can calculate easily by applying the below-mentioned formula.

Basic Sum Assured (Total Number of Payable Premiums/Number of Paid Premiums)+Total Bonus Received × Surrender Value Factor.

Why Check LIC Policy Status On-Time?

It always happens with everyone, in everyday hustle people tend to forget to pay the premiums at regular intervals on-time. That is why it is crucial to keep a track and check the policy status at least once every two months so that if any premium by mistake got missed in the recent month due to any reason, you would be able to pay it within the grace period of next month. Not only this, but you will be up-to-date about the detailed information and transitional bonuses offered by the policy. If the premiums will not be paid timely, the policy gets lapsed, and you along with your family shall not be able to enjoy the benefits of the plan. Even the revival of the policy is time-taken and troublesome if the premiums got delayed and the policy has already lapsed for more than 6 months. So, to keep you and family insured and independent always it is advisable to check the policy status at regular intervals and pay the premiums within the due date.

A couple of minutes to check the status of the policy won't cost you much!

Relevant Links

Life Insurance Articles

LIC Policy Status: FAQs

1. How can I register on the LIC portal if I am a new user?

Registering yourself on the LIC portal is extremely easy and hassle-free. e-Services by LIC allows new users to begin registering by choosing their own credentials first. Simply fill out the form for registration available online, along with any documents (if required) and submit. Once you have registered successfully, you will receive a confirmation message on the email ID that you have provided. In the email, you will notice a link. Click on the link and you will be taken to a webpage wherein you will be able to link your policy with your account.

2. Do you need to check LIC policy status regularly?

The answer is yes! A customer should check their policy status regularly to avoid the risk of policy lapse. It could cost you dearly and you may need to pay additional money to revive the policy. You must check premiums, due dates, and other factors to stay on top of every detail about your policy.

3. How to check policy status without registration?

People who have not registered themselves online can check their LIC policy status in a jiffy by means of SMS and phone call service.

4. Are there any charges to avail LIC Policy status?

There are no charges involved in getting LIC policy status updates. However, SMS charges may apply if you use that service as per your provider. If you are a registered user on the online portal, you can simply log in and view the details.

5. How can I check my Policy number?

Login to the LIC website and add the accurate details, your policy number will be displayed on the screen.

6. Can I check my LIC policy details online?

You can check your LIC policy details online by simply logging on to the official website of LIC India with your LIC login credentials.

Last updated on July, 2020

Types of Insurance Plans