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LIC Policy Status

A plethora of online services is offered by Life Insurance Corporation to balance the transactions and affairs of its customers promptly. E-services of LIC include the entire range of services and capabilities which were once accessible only via LIC offices.

Keeping track of the information related to a certain policy and LIC policy status online is an option that is offered by the insurer. It intends to keep the policyholder informed regarding policy premium due dates and other events. There are various means to check LIC policy details like policy number, premium details and more. Moving on with the first method, one is required to make a registration by creating a user account and fill in their LIC policy details to view his/her policy status.

How to register online if you are not already a registered user and check your LIC policy details is also discussed in the sub topics below.

How to Check LIC Policy Details Online?

For New Users:

{Please follow the link for LIC Online Login Process}

  • Step 1: New customers must fill in the registration form available online at the LIC website, i.e.
  • Step 2: New customers must fill in the registration form available online in the LIC website, i.e. www[dot]licindia[dot]in.
  • Step 3: Details like 'policy number, email ID, date of birth, and premium amount,' etc. will be required to proceed for the registration process.
  • Step 4: Once it is completed successfully, you will receive a verification email in the registered mail ID.
  • Step 5: Post verification by clicking on the 'verification link' provided in the email, you can now check any related information to your policy from your account.

For Registered Users:

  • Step 1: Go to the official LIC website, fill in your credentials like username and password.
  • Step 2: Login to your account and select the option 'View Enrolled Policies'.
  • Step 3: You will be directed to a page where you can see all the listed enrolled policies.
  • Step 4: Choose the policy of your choice, the one for which you wish to check the details.
  • Step 5: And here you go! The status and all the necessary information regarding the policy will be displayed in front of you.

How to Check the Policy Status via Integrated Voice Response (IVR) System?

LIC has provided Interactive Voice Response system 24×7 available in almost all cities in the country. A LIC policyholder can dial the UAN- Universal Access Number '1251' and contact the customer care of the corporation. You can ask for queries and also check the policy status directly overcall.

For BSNL & MTNL Users: Dial '1251'
For other Network User (Landline/Mobile): Dial the Local City Code Followed by '1251'

You can also reach out to the LIC regional and zonal offices. Following are the regional offices in India, classified into 7 zones:

Eastern Zone Western Zone
Northern Zone Eastern Zone
Central Zone North Central Zone
South Central Zone

Contact LIC to Know the Policy Status

Let's have a look at the characterized zonal city-wise "Email IDs & Customer Support Numbers" along with 'Local City Codes' to know the LIC Policy Status over phone calls.

For Eastern Zone

Name of the City Email ID & Phone No.
Asansol Tel: 0341-2256012
Berhampur Tel: 0680-2296390
Bhagalpur Email: customerzone_bhagalpur[at]licindia[dot]
Tel: 0641-2610011, 2610033, 2610099
Bhubaneshwar Email: customerzone_bhubaneswar[at]licindia[dot]
Tel: 0674-2573910, 0674- 2573911
Cuttack Email: customerzone_cuttack[at]licindia[dot]
Tel: 0671-2307883, 0671-2307889
Dhanbad Email: customerzone_dhanbad[at]licindia[dot]
Tel: 0326-2225344 , 0326-2225345
Hazaribagh Tel: 06546-272611
Jamshedpur Email: customerzone_jamshedpur[at]licindia[dot]
Tel: 0657-2443228, 0657-2443229
Kolkata Email: customerzone_kolkata-sub[at]licindia[dot]
Tel: 033-22124172 or 033-22124176
Kolkata(S) Email: customerzone_kolkata-sub[at]licindia[dot]
Tel: 033-2337-0642
Kolkata-II Email: customerzone_kolkata-do2[at]licindia[dot]
Tel: 033-2419-8476
Muzaffarpur Email: customerzone_muzaffarpur[at]licindia[dot]
Tel: 0621-2281023
Patna Email: customerzone_patna[at]licindia[dot]
Tel: 0612-2332033, 0612-2201795
Sambalpur Tel: 0663-2541388
Begusarai Tel: 0624-3245265
Bongaigaon Tel: 03664-228281
Guwahati Email: customerzone_guwahati[at]licindia[dot]
Tel: 0361-2450389
Howrah Email: customerzone_howrah[at]licindia[dot]
Tel: 033-2637-4387
Jalpaiguri Tel: 03561-255443
Jorhat Tel: 0376-2361613
Kharagpur Tel: 03222-253302
Silchar Tel: 03842-241716
Siliguri Email: customerzone_Siliguri[at]licindia[dot]com
Tel: 0353-2545739

For Western Zone

Name of the City Email ID & Phone No.
Ahmedabad Email: customerzone_ahmedabad[at]licindia[dot]com
Tel: 1. 079-27490619. 2 . 079-27461032 and 079-27461662
Amravati Tel: 0721-2660145
Aurangabad Tel: 0240-2329299
Bhavnagar Tel: 0278-2421963
Dwarka Email: customerzone_dwarka[at]licindia[dot]com
Tel: 011-28042585
Gandhinagar Email: customerzone_gandhinagar[at]licindia[dot]com
Tel: 079-23240083, 23240383
Goa Email: customerzone_goa[at]licindia[dot]com
Tel: 0832-2490100
Kolhapur Tel: 0231-2661135
Mumbai-I Email: customerzone_mumbai[at]licindia[dot]com
Tel: 022-26788943
Mumbai-II Email: customerzone_mumbai2[at]licindia[dot]com
Tel: 022-27725968/022-27723592
Mumbai-III Email: customerzone_mumbai-do3[at]licindia[dot]com
Tel: 022-28912605/022-28913760
Mumbai-IV Email: customerzone_mumbai-do4[at]licindia[dot]com
Tel: 022-28482907
Nadiad Tel: 0268-2532134
Nagpur Email: customerzone_nagpur[at]licindia[dot]com
Tel: 0712-2450083, 0712-2450080
Nanded Tel: 02462-221777
Nashik Tel: 0253-2317607
Nerul Email: customerzone_mumbai2[at]licindia[dot]com
Tel: 27725968
Pune Email: customerzone_pune[at]licindia[dot]com
Tel: 020-25539790
Pune-II Tel: 020-24217638
Rajkot Email: customerzone_rajkot[at]licindia[dot]com
Tel: 0281-2581318, 2581319, 2483210
Satara Tel: 02162-224708
Surat Email: customerzone_surat[at]licindia[dot]com
Tel: 0261-2801833, 2770227
Thane Email: customerzone_thane[at]licindia[dot]com
Tel: 022-25423226, 25421474
Vadodara Tel: 0265-2225188

For Northern Zone

Name of the City Email ID & Phone No.
Agra Email: customerzone_agra[at]licindia[dot]com
Tel: 0562-2524912
Ajmer Tel: 0145-2661878
Amritsar Email: customerzone_amritsar[at]licindia[dot]com
Tel: 0183-2560673
Bikaner Tel: 0151-2225920
Chandigarh Email: customerzone_chandigarh[at]licindia[dot]com
Tel: 0172-2678107
Delhi Email: customerzone_delhi[at]licindia[dot]com
Tel: 1800112552/011-23310868
Delhi-II Email: customerzone_delhido2[at]licindia[dot]com
Tel: 011-22785930
Gurgaon Email: customerzone_gurgaon[at]licindia[dot]com
Tel: 0124-2576060, 2578060, 2570060
Jaipur Email: customerzone_jaipur[at]licindia[dot]com
Tel: 0141-2702845
Jalandhar Email: customerzone_jalandhar[at]licindia[dot]com
Tel: 0181-2480967
Jammu Email: customerzone_jammu[at]licindia[dot]com
Tel: 0191-2479717, 2479791
Jodhpur Email: customerzone_jodhpur[at]licindia[dot]com
Tel: 0291-2657117 or 0291-2635076
Karnal Email: customerzone_karnal[at]licindia[dot]com
Tel: 1842-208400
Ludhiana Email: customerzone_ludhiana[at]licindia[dot]com
Tel: 0161-2424074
Noida Email: customerzone_noida[at]licindia[dot]com
Tel: 0120-2444026
Rohtak Tel: 1262-228328
Shimla Tel: 0177-2629212
Srinagar Tel: 0191-2475839
Udaipur Tel: 0294-2488581

For Southern Zone

Name of the City Email ID & Phone No.
Chennai Email: customerzone_chennai[at]licindia[dot]com
Tel: 044-28611912, 044-28611642
Chennai-II Email: customerzone_ch-2[at]licindia[dot]com
Tel: 044-25331915
Coimbatore Email: customerzone_cbe[at]licindia[dot]com
Tel: 0422-2300300
Ernakulam Email: customerzone_ernakulam[at]licindia[dot]com
Tel: 0484-2383883
Hubli Email: customerzone_hubli[at]licindia[dot]com
Tel: 0836-2255073, 2264333, 2264233
Kottayam Email: customerzone_ktm[at]licindia[dot]com
Tel: 0481 2302408
Kozhikode Email: customerzone_kkd[at]licindia[dot]com
Tel: 0495-2725583, 0495-2726006
Madurai Email: customerzone_madurai[at]licindia[dot]com
Tel: 0452-2370361
Mangalore Email: customerzone_mangalore[at]licindia[dot]com
Tel: 0824 -2426255
Salem Email: customerzone_salem[at]licindia[dot]com
Tel: 0427- 2440588
Thanjavur Tel: 04362-233678
Tiruchirappalli Email ID: customerzone_tcy[at]licindia[dot]com
Tel: 0462-2577070
Tirunelveli Email ID: customerzone_tvl[at]licindia[dot]com
Tel: 0431-2741000
Trivandrum/Thiruvananthapuram Email ID: customerzone_tvm[at]licindia[dot]com
Tel: 0471-2335222
Vellore Email ID: customerzone_vlr[at]licindia[dot]com
Tel: 0416-2252202

For Central Zone

Name of the City Email ID & Phone No.
Bhopal Email: customerzone_bhopal[at]licindia[dot]com
Tel: 0755-2550242
Bilaspur Tel: 07752-2203732
Gwalior Email: customerzone_gwalior[at]licindia[dot]com
Tel: 0751-2630272
IndoreGulbarga Email: customerzone_indore[at]licindia[dot]com
Tel: 0731-2533523
Jabalpur Email: customerzone_jabalpur[at]licindia[dot]com
Tel: 0761-2407283
Raipur Email: customerzone_raipur[at]licindia[dot]com
Tel: 0771-2210010
Satna Tel: 07672-228100
Shahdol Tel: 07652-248469

For North-Central Zone

Name of the City Email ID & Phone No.
Aligarh Tel: 0571-2420066
Allahabad Tel: 0532-2401854
Bareilly Tel: 0581-2301712
Dehradun Tel: 0135-2668231
Faizabad Tel: 5278-244261
Gorakhpur Tel: 0551-2230322
Haldwani Tel: 05946-267886
Kanpur Email: customerzone_kanpur[at]licindia[dot]com
Tel: 0512-2307443
Lucknow Email: customerzone_lucknow[at]licindia[dot]com
Tel: 0522-2614782
Meerut Tel: 0121-2671201
Varanasi Email: customerzone_vns[at]licindia[dot]com
Tel: 0542-2220457

For South-Central Zone

Name of the City Email ID & Phone No.
Bangalore Email: customerzone_bangalore[at]licindia[dot]com
Tel: 080-22966528 & 22966553
Bangalore-II Email: customerzone_banglr2[at]licindia[dot]com
Tel: 080-22966836/896
Belgaum Email: customerzone_belgaum[at]licindia[dot]com
Tel: 0831-2438856, 2438857
Dharwad Tel: 0836-2441968
Gulbarga Email: customerzone_gulbarga[at]licindia[dot]com
Tel: 08472-233030
Guntur Email: customerzone_guntur[at]licindia[dot]com
Tel: 0863-2222772, 2211476, 0863-2211562
Hyderabad Email: customerzone_hyderabad[at]licindia[dot]com
Tel: 040-23420730, 23420740 & 23420761
Kadapa Tel: 08562-247017
Karimnagar Tel: 0878-2240597
Machilipatnam Tel: 08672-223372
Mysore Email: customerzone_mysore[at]licindia[dot]com
Tel: 0821-2341096, 2341099
Nellore Tel: 0861-2323072
Raichur Tel: 08532-232432
Rajahmundry Tel: 0883-2423832
Secunderabad Email: customerzone_secunderabad[at]licindia[dot]com
Tel: 040-27820146, 27820136
Shimoga Tel: 08182-251320
Udupi Tel: 0820-2536907
Vijaywada Email: customerzone_vijaywada[at]licindia[dot]com
Tel: 0891-2533211
Visakhapatnam/Vizag Email: customerzone_vizag[at]licindia[dot]com
Tel: 0891-2558254, 2513404
Warangal Email: customerzone_warangal[at]licindia[dot]com
Tel: 0870-2574034

Track the LIC Policy Status via 'SMS'

Besides the option of online registration, you can check the LIC policy status through 'SMS' from your mobile phone. This reduces the mess of remembering the password to check the online policy status.

Do not forget the 'policy number' as it is necessary to get all the details through this process.

To know the status via SMS, type 'ASKLIC' followed by the function <Policy Number> specific code and send it to the phone number 56767877.

There are various types of SMS codes for a variety of services. Let's have a look at the following:

Enquiry Type SMS code (Send to 56767877)
Instalment Premium Write "ASKLIC<Policy Number>PREMIUM"
Revival Amount Write "ASKLIC<Policy Number>REVIVAL"
Status of Nominations Added Write "ASKLIC<Policy Number>NOM"
Bonus Additions Write "ASKLIC<Policy Number>BONUS"
Loan Amount Available Write "ASKLIC<Policy Number>LOAN"

Send 'SMS' for LIC Pension Policy

Enquiry Type SMS code (Send to 56767877)
Status of Individual Policy Plan (IPP) Write "ASKLIC<Policy Number>STAT"
Existence Certificate Due Write "ASKLIC<Policy Number>ECDUE"
Last Annuity Release Date Write "ASKLIC<Policy Number>ANNPD"
Annuity Amount Write "ASKLIC<Policy Number>AMOUNT"
Cheque Return Information Write "ASKLIC<Policy Number>CHQRET"

How to Check the LIC Policy Surrender Value?

It is the value or the amount paid to the policyholder on discontinuation of policy and collects it from LIC. The Surrender Value is only payable after full payment of premiums for at least 3 years. As per the rules and regulations, the bonus also gets attached to it if the policy is participating one.

To check the surrender value of the policy, one can calculate easily by applying the below-mentioned formula.

Basic Sum Assured (Total Number of Payable Premiums/Number of Paid Premiums)+Total Bonus Received × Surrender Value Factor.

Why Check LIC Policy Status On-Time?

It always happens with everyone, in everyday hustle people tend to forget to pay the premiums at regular intervals on-time. That is why it is crucial to keep a track and check the policy status at least once every two months so that if any premium by mistake got missed in the recent month due to any reason, you would be able to pay it within the grace period of next month. Not only this, but you will be up-to-date about the detailed information and transitional bonuses offered by the policy. If the premiums will not be paid timely, the policy gets lapsed, and you along with your family shall not be able to enjoy the benefits of the plan. Even the revival of the policy is time-taken and troublesome if the premiums got delayed and the policy has already lapsed for more than 6 months. So, to keep you and family insured and independent always it is advisable to check the policy status at regular intervals and pay the premiums within the due date.

A couple of minutes to check the status of the policy won't cost you much!

How can I check the status of my LIC policy if I have lost policy documents

Losing your LIC policy document can be a stressful experience, but you can still check the status of your LIC policy by providing your policy number and other required details. You can visit the LIC website, use the LIC mobile app, or visit the nearest LIC branch office to know the status of your policy and follow the steps given below:

  • Conduct a Thorough Search:
    The first step in knowing the status of your lost LIC policy document is to conduct a thorough search. Look for the policy document in your residence, among your investment papers, at your office, or even with your agent to whom you might have entrusted the document.
  • Check for Pledge or Assignment:
    If you have taken out a loan against your LIC policy,there is a chance ,the policy document may have been connected with LIC and any other financial institution .So the company keeps the insurance document. Check and see whether the document you're looking for is safe with another financial institution. This will save your time and effort of finding the lost documents.
  • Apply for Duplicate Policy:
    If you are sure that the policy document is untraceable due to unknown causes, you can apply for a duplicate policy at the branch that services your policy. The following steps need to be followed:
    • Lodge a Police Complaint: File a police complaint about the loss of your policy document. This is an important step as it serves as evidence of the loss.
    • Submit an Application: Submit an application to the branch that services your policy, stating that you have lost the policy document and requesting a duplicate policy.
    • Provide Necessary Documents: Provide necessary documents such as a copy of the police complaint, a notarized indemnity document, and an affidavit stating the circumstances under which the policy document was lost.
    • Pay the Fees: Pay the required fees for the issuance of the duplicate policy.
    • Follow Up: Follow up with the branch to know the status of your application and the issuance of the duplicate policy.
    • In conclusion, If you have lost the policy document, the company has offered various steps to retain it back. It is advised to keep the documents carefully, in order to avoid any hassles.

LIC Policy Status: FAQs

1. How can I register on the LIC portal if I am a new user?

Registering yourself on the LIC portal is extremely easy and hassle-free. e-Services by LIC allows new users to begin registering by choosing their own credentials first. Simply fill out the form for registration available online, along with any documents (if required) and submit. Once you have registered successfully, you will receive a confirmation message on the email ID that you have provided. In the email, you will notice a link. Click on the link and you will be taken to a webpage wherein you will be able to link your policy with your account.

2. Do you need to check LIC policy status regularly?

The answer is yes! A customer should check their policy status regularly to avoid the risk of policy lapse. It could cost you dearly and you may need to pay additional money to revive the policy. You must check premiums, due dates, and other factors to stay on top of every detail about your policy.

3. How to check policy status without registration?

People who have not registered themselves online can check their LIC policy status in a jiffy by means of SMS and phone call service.

4. Are there any charges to avail LIC Policy status?

There are no charges involved in getting LIC policy status updates. However, SMS charges may apply if you use that service as per your provider. If you are a registered user on the online portal, you can simply log in and view the details.

5. How can I check my Policy number?

Login to the LIC website and add the accurate details, your policy number will be displayed on the screen.

6. Can I check my LIC policy details online?

You can check your LIC policy details online by simply logging on to the official website of LIC India with your LIC login credentials.

7. Can I get the details of my LIC policy by the policy number?

Yes, you can get the details of your LIC policy by the policy number. You can visit the LIC website or the nearest LIC branch office to know the details of your policy.

8. What is the process to check the LIC policy status?

For a LIC policy status check, you can visit the LIC website and enter your policy number and other required details. You can also use the LIC mobile app or send an SMS to LIC with your policy number to know the status of your policy. Additionally, you can visit the nearest LIC branch office to know the status of your policy. Now the policy status can also be known through our Interactive Voice Response Systems in selected cities to find out if your city is covered. Major cities are connected by LIC’s computerized networks, so the status will be available in any of the branches..

9. What does the LIC policy status signify?

The LIC policy status indicates the current status of your policy. It shows whether your policy is active or inactive, and whether the premium payments are up-to-date or not.

10. How can I check the status of my LIC policy if I have lost policy documents?

You can still check your LIC of India Policy Status by applying for a duplicate policy at the branch. It is essential to keep your policy document safe and secure to avoid such situations.

11. Can the LIC policy status be updated online?

Yes, you can update the status of your LIC policy online by visiting the LIC website or using the LIC mobile app, or visiting the nearest branch with the related policy documents.

12. What does the “in force” status mean in LIC policies?

The "in force" status in LIC policies means that your policy is active, and the premium payments are up-to-date. This status indicates that your policy is valid and will provide coverage as per the terms and conditions of the policy.

13. What does the” lapsed” status mean in LIC policies?

The lapsed status in LIC policies means that your policy has expired due to non-payment of premium. This status indicates that your policy is no longer active and will not provide coverage. You can revive your policy by paying the overdue premium within a specified time period.

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Last updated on July, 2020