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Good customer service is one of the main components of creating a collaborative ecosystem, which integrates healthcare and technology to design a better insurance future for the country. Exceptional customer care service is one of the key factors that distinguish the top companies in health insurance. National Health Insurance Customer Care delivers outstanding customer support, as they aim to build trust and loyalty among customers. The company is fully owned by the government and provides accessible and affordable healthcare services to the citizens.
National Health Insurance is committed to resolving queries promptly, offering personalized assistance on various platforms. Here are the ways you can connect to their customer service:
Step 1: Visit the official website of the company.
Step 2: On the top of the page locate the phone number 18003450330. Make a call to the number for further assistance.
Step 1: Visit the official website. Locate the sidebar on the right side of the webpage. Click on the ’Office Location’ option of the sidebar.
Step 2: Clicking the option will take you to the next page, where you will find the address of the branches along with the map.
Step 3: There, select the name of the ’State’ and ’City’, from the drop-down menu.
Step 4: The name, address, along with call information will be displayed.
A general structure is followed by the company to address and resolve the complaints raised by the customers. This contributes to customer satisfaction. National Health Insurance Grievance Redressal is a time-bound process, to solve the issues. On the ’Grievances’ page of the company they have provided documents to inform the customer about the different processes they have to go through when filing a complaint. Reading these documents will ease the work of the customer.
Locate the ’Greviance’ option, on the top of the right side of the webpage. On clicking the option it will take you to the next page, where you can download different documents.
National Health Insurance has a dedicated redressal system named ’Customer Grievances Redressal System-2020 (CGRS)’. It is a process adopted by the board of the company and gets amended from time to time. The company has a subdivision in ’CGRS’:
The customer can raise his/her complaint at the Regional Office (RO) and Head offices(HO) subdivision of the ’CRMD- Customer Relationship Management Department’. Complaints received will be transferred to their respective operating offices of RO/HO. After resolving the issue, the company will inform the customer via email or call. Hence the process of grievance formed by the company is transparent and offers fair treatment to the customers.
National Health Insurance Customer Care has a strong commitment to delivering exceptional support to its valuable consumers. With a focus on personalized assistance, the company goes above and beyond to ensure the needs of the customers are met. This dedication translates into improved health insurance outcomes and customer satisfaction.
To cater to the different medical needs of an individual & their family, National Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to National Health Insurance plans explore more:
Individual and Family Health Insurance
National Parivar mediclaim plus is a versatile family floater health insurance policy that comes in three different plan options that are A, B, and C....
Unique Features
Individual and Family Health Insurance
National Young India Mediclaim Policy, an indemnity-based insurance policy is available as an individual and family floater health plan. A standard he...
Unique Features
Group Health Insurance
Buying individual health insurance may seem hectic for some of us, as the monthly premiums might be a pain for our pockets. Here comes the contributio...
Unique Features
Accident Health Insurance
You can buy the National Insurance personal accident plan on an individual or family floater basis that acts as a standalone policy. This policy is de...
Unique Features
Individual and Family Health Insurance
National Medicliam Plus Policy is a high sum insured policy that indemnifies for In-patient treatment expenses and 140+ Day Care Procedures/surgeries,...
Unique Features
Individual and Family Health Insurance
National Insurance Mediclaim Policy is a traditional health insurance plan that provides comprehensive coverage to the policyholders. This plan was la...
Unique Features
Individual and Family Health Insurance
National Parivar Mediclaim Policy aims to encourage the protection of the whole family on a single sum insured. This is a family floater plan that pro...
Unique Features
Individual and Family Health Insurance
National Arogya Sanjeevani Policy is a standard indemnity health insurance product from National Health Insurance Company, having Sum Insured up to 10...
Unique Features
Critical Illness Health Insurance
The deadly virus called 'COVID-19' has proved to be an eye-opener for all of us in understanding the importance of protecting our family's health. Eve...
Unique Features
Top Up and Super Top Up
National Super Top Up Mediclaim Policy is a high threshold health insurance product, covering the members of a family under a single sum insured on fl...
Unique Features
Senior Citizen Health Insurance
National Senior Citizen Mediclaim Policy is a plan especially designed and launched for senior citizens, allowing them to live a relaxed life post-re...
Unique Features
Yes, National Health Insurance offers hassle-free customer service and support to their customers.
Email your queries at customer.support@nic.co.in.
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Bindiya is a seasoned content writer specializing in keeping readers acquainted with the insurance industry, term insurance developments, and life insurance sector shifts. With an experience of 3 years in insurance, Bindiya ensures that her readers stay well informed with the insurance developments and factually correct information.
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February 5, 2023
Asia/Kolkata
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