SBI Health Insurance Customer Care
  • How to reach Customer service
  • Nearest branches
  • Grievance Redressal
SBI Health Insurance
premium

Network hospitals

6000+

premium

Incurred claim ratio

73.92%

premium

Sum insured

Up to 2 CR

premium

No. of Plans

11

premium

Solvency Ratio

1.8

premium

Pan India Presence

141

Customized Health Insurance Plan for you.

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Select Members You Want To Insure

Age of Eldest Member

premium

Network hospitals

6000+

premium

Incurred claim ratio

73.92%

premium

Sum insured

Up to 2 CR

premium

No. of Plans

11

premium

Solvency Ratio

1.8

premium

Pan India Presence

141

SBI General Health Insurance Customer Care

Sbi Health Insurance customer care department provides policyholders support to share their queries and get them resolved timely. The customer care team understands that through excellent customer service, it is possible to establish trust and loyalty among policyholders. As a result, it aids in encouraging stress-free resolution and guaranteeing that clients are treated fairly.

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Ways to Reach SBI Health Insurance Customer Support

There are several ways through which you can contact the SBI Health Insurance customer care team. Using the following methods, you can get in touch with their knowledgeable representatives:

  • Support over the Phone: Simply give a call to the SBI Health Insurance customer care number. The SBI Health Insurance toll-free number is 18002103366/18002106366. You can call the SBI Health Insurance customer care number for general questions, policy details, or assistance.
  • Email Communication: If you prefer written communication or have specific questions, email the SBI Health Insurance customer care department at customer.care@sbigeneral.in. Their customer care team will respond promptly to your email, providing you with any guidance and support you require, so feel free to share your concerns, questions about the policies, or any queries you might have.
  • Quick Chat: For immediate assistance, you can chat with Sakhi, their AI-generated bot, or a customer care executive. Just visit the official website of SBI Health Insurance, navigate to the 'Contact Us' page and select the Quick Assist option to start the chat. They'll be there to help and guide you through any concerns or queries you may have.
  • Request a Call Back: If you want a call back from one of their customer care executives, navigate to the 'Contact Us' page on the SBI health insurance official website and select the Request a Call Back option. 
  • Register Complaint/Query Online: You also have the option to register a complaint or query online via the official website of SBI Health Insurance. Just visit the 'Contact Us' page of the official website and 'Have a Query/Suggestion' option. You'll be redirected to a window where you'll be asked to fill in your basic details and write your complaint/query. Hit the submit button, and the SBI Health Insurance customer care executive will contact you with a solution.

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Visit the Nearest Branch

If you prefer the traditional way, you can always visit the nearest branch with your query. Simply go to the official website of SBI Health Insurance, navigate to the 'Contact Us' page, followed by 'Locate Our Branch' page. Here you'll find an option to locate your nearest branch and schedule a visit to resolve your queries.

For your convenience, the addresses of SBI Health Insurance's top branches are listed in the table below:

State City Branch Address
Maharashtra - Corporate Office Mumbai SBI General Insurance Co. Ltd. 9th Floor, A&B Wing, Fulcrum Building, Sahar Rd, Andheri East,Mumbai – 400099
Chandigarh Chandigarh SBI General Insurance Co. Ltd. ,SCO 335-336, Sector 35-B, 1st & 2nd Floors, Chandigarh –160022
Haryana Gurugram SBI General Insurance Co. Ltd. ,1st Floor, SCO No.7, Sector 14, Gurugram - 122001
Karnataka Bangalore SBI General Insurance Co. Ltd. ,1st Floor, Rukmini Towers, # 3/1, Platform Road, Sheshadripuram,Bangalore - 560020
Delhi New Delhi - Regional Office  SBI General Insurance Co. Ltd. , 2nd Floor, 46 Pusa Road, Karol Bagh, Near Metro Station,NewDelhi RO-110005
West Bengal Kolkata R.O. SBI General Insurance Company Limited,Room no. Ground Floor, L & T Building, 3B, ShakespeareSarani, Opposite Kenilworth Hotel, Kolkata, West Bengal - 700071

Grievance Redressal

SBI Health Insurance truly cares about your satisfaction. But in case you are not satisfied with the solutions provided or if you haven’t received any response from the customer care team, you can follow the below-given grievance redressal procedure:

STEP 1: If, even after reaching out to the SBI health insurance customer care number and email, you haven't received any satisfactory response, you may write to their Head - Customer Care at head.customercare@sbigeneral.in. SBI will examine the matter and respond with a solution within 14 days of receiving the mail.

STEP 2: If you are still waiting for a response or the solution provided does not meet your expectations, an appeal is addressed to the Grievance Redressal Officer at gro@sbigeneral.in or contact 022-45138021 detailing your complaint. After receiving your complaint, SBI will investigate the matter and provide you with a final response. You can find a list of Grievance redressal Officers on the official website of SBI Health Insurance.

STEP 3: If you don't receive any response from the above authorities or are still unsatisfied with the solution provided, then register your complaint with IRDAI by visiting this link: https://bimabharosa.irdai.gov.in/Home/Home.

STEP 4: If, despite following Steps 1, 2, and 3, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Find the details of the Insurance Ombudsman at https://www.cioins.co.in/Ombudsman.

Conclusion

Customer service is essential for a smooth health insurance experience. The SBI Health Insurance customer care team goes beyond its limits for you to ensure customer happiness by providing 24x7 help, professional guidance, streamlining claim processes for consumers, and different contact methods. By choosing SBI Health Insurance, you can be confident that your health insurance needs will be serviced quickly and competently.

SBI Health Insurance Network Hospital List

SBI Health Insurance Network Hospitals are present in 31 states across the country. With a wide network of hospitals, SBI Health Insurance ensures that you are medically safe regardless of the city you live in.

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What Our Customers Have to Say

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V VIJAY

Chennai

September 4, 2024

Today I received call from policy x.com Mr shubam sharma.he is clarified very well about health reimbursement. And u r s response is very good. Iam satisfied about it.

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Simran Oberai

Gurgaon

February 26, 2024

My search for the best cancer insurance plan for me ended with the SBI Critical Illness health insurance plan suggested by insurance experts at PolicyX.

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Ritika Bhalla

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February 16, 2024

For all my SBI health insurance plan queries like premium comparison, renewal, and rider information I turn to PolicyX.

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February 16, 2024

Maternity insurance was a major concern for me. PolicyX suggested the SBI Super Health Insurance which has got everything I need and more.

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Toshani Yadav

Meerut

February 16, 2024

I am extremely happy with PolicyX customer support, as I was stuck with a claim settlement request for my SBI Health Edge claims and they solved it quickly.

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Bilal

Bhopal

February 16, 2024

I am happy with the customer support of PolicyX as they helped me with the queries for my SBI Health Edge policy.

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Thomas

Kochi

January 14, 2024

Good insurance,hassle free clearance at aster medicity with help of aldun.covered full amount for my wife& 039;s maternity admission. New born charges were not covered

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Piyush Kumar

Indore

May 1, 2023

PolicyX offers a wide range of insurance options from various insurance providers. Their website allowed me to compare different policies and choose the one that best suits my needs and budget.

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