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SBI General Health Insurance Customer Care
SBI Health Insurance's customer care department provides support to policyholders, enabling them to share and resolve queries promptly. The customer care team understands that excellent customer service builds trust and loyalty. This approach ensures stress-free resolution and fair treatment for all clients.
Ways to Reach SBI Health Insurance Customer Support
You can contact the SBI Health Insurance customer care team through several methods to get in touch with their knowledgeable representatives:
- Support Over the Phone: Call the SBI Health Insurance toll-free number: 18002103366 / 18002106366. You can call for general questions, policy details, or assistance.
- Email Communication: For written communication or specific questions, email the SBI Health Insurance customer care department at [email protected]. Their team will respond promptly, providing guidance and support for your concerns or policy-related queries.
- Quick Chat: For immediate assistance, chat with Sakhi, their AI-generated bot, or a customer care executive. Visit the official SBI Health Insurance website, navigate to the 'Contact Us' page, and select the 'Quick Assist' option to start the chat.
- Request a Call Back: To request a call back from a customer care executive, visit the 'Contact Us' page on the SBI Health Insurance official website and select the 'Request a Call Back' option.
- Register Complaint/Query Online: You can also register a complaint or query online via the official SBI Health Insurance website. Visit the 'Contact Us' page and select the 'Have a Query/Suggestion' option. You will be redirected to a form where you can fill in your details and describe your complaint or query. After submission, an SBI Health Insurance customer care executive will contact you with a solution.
Visit the Nearest Branch
If you prefer a traditional approach, you can visit your nearest branch. Go to the official SBI Health Insurance website, navigate to the 'Contact Us' page, then 'Locate Our Branch' to find your nearest branch and schedule a visit.
For your convenience, the addresses of SBI Health Insurance’s top branches are listed below:
| State | City | Branch Address |
|---|---|---|
| Maharashtra - Corporate Office | Mumbai | SBI General Insurance Co. Ltd. 9th Floor, A&B Wing, Fulcrum Building, Sahar Rd, Andheri East, Mumbai – 400099 |
| Chandigarh | Chandigarh | SBI General Insurance Co. Ltd., SCO 335-336, Sector 35-B, 1st & 2nd Floors, Chandigarh – 160022 |
| Haryana | Gurugram | SBI General Insurance Co. Ltd., 1st Floor, SCO No.7, Sector 14, Gurugram - 122001 |
| Karnataka | Bangalore | SBI General Insurance Co. Ltd., 1st Floor, Rukmini Towers, # 3/1, Platform Road, Sheshadripuram, Bangalore - 560020 |
| Delhi | New Delhi - Regional Office | SBI General Insurance Co. Ltd., 2nd Floor, 46 Pusa Road, Karol Bagh, Near Metro Station, New Delhi RO-110005 |
| West Bengal | Kolkata R.O. | SBI General Insurance Company Limited, Ground Floor, L & T Building, 3B, Shakespeare Sarani, Opposite Kenilworth Hotel, Kolkata, West Bengal - 700071 |
Grievance Redressal
SBI Health Insurance values your satisfaction. If you are not satisfied with the solutions provided or have not received a response from the customer care team, you can follow the grievance redressal procedure below:
- STEP 1: Contact Head - Customer Care
If you have not received a satisfactory response after contacting SBI Health Insurance customer care via phone and email, you may write to their Head - Customer Care at [email protected]. SBI will examine the matter and respond with a solution within 14 days of receiving the email. - STEP 2: Appeal to the Grievance Redressal Officer
If you are still awaiting a response or the solution provided does not meet your expectations, you can appeal to the Grievance Redressal Officer at [email protected] or contact 022-45138021, detailing your complaint. After receiving your complaint, SBI will investigate and provide a final response. A list of Grievance Redressal Officers can be found on the official website of SBI Health Insurance. - STEP 3: Register Complaint with IRDAI
If you do not receive a response from the above authorities or remain unsatisfied with the solution, register your complaint with IRDAI by visiting the official IRDAI website. - STEP 4: Approach the Insurance Ombudsman
If your issue remains unresolved after following Steps 1, 2, and 3, you can approach the Insurance Ombudsman, an independent authority, for further assistance. Details of the Insurance Ombudsman can be found on their official website.
Conclusion
Effective customer service is crucial for a smooth health insurance experience. The SBI Health Insurance customer care team is dedicated to ensuring customer satisfaction by offering 24x7 support, professional guidance, streamlined claim processes, and various contact methods. By choosing SBI Health Insurance, you can be confident that your health insurance needs will be addressed promptly and competently.
