SBI Health Customer Care
  • How to reach?
  • Nearest branches
  • Grievance redressal
SBI Health Customer Care
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SBI General Health Insurance Customer Care

SBI Health Insurance customer care department provides policyholders support to share their queries and get them resolved timely. The customer care team understands that through excellent customer service, it is possible to establish trust and loyalty among policyholders. As a result, it aids in encouraging stress-free resolution and guaranteeing that clients are treated fairly.

Ways to Reach SBI Health Insurance Customer Support

There are several ways through which you can contact the SBI Health Insurance customer care team. Using the following methods, you can get in touch with their knowledgeable representatives:

  • Support over the Phone: Simply give a call to the SBI Health Insurance customer care number. The SBI Health Insurance toll-free number is 18002103366/18002106366. You can call the SBI Health Insurance customer care number for general questions, policy details, or assistance.
  • Email Communication: If you prefer written communication or have specific questions, email the SBI Health Insurance customer care department at customer.care@sbigeneral.in. Their customer care team will respond promptly to your email, providing you with any guidance and support you require, so feel free to share your concerns, questions about the policies, or any queries you might have.
  • Quick Chat: For immediate assistance, you can chat with Sakhi, their AI-generated bot, or a customer care executive. Just visit the official website of SBI Health Insurance, navigate to the ’Contact Us’ page and select the Quick Assist option to start the chat. They’ll be there to help and guide you through any concerns or queries you may have.
  • Request a Call Back: If you want a call back from one of their customer care executives, navigate to the ’Contact Us’ page on the SBI health insurance official website and select the Request a Call Back option. 
  • Register Complaint/Query Online: You also have the option to register a complaint or query online via the official website of SBI Health Insurance. Just visit the ’Contact Us’ page of the official website and ’Have a Query/Suggestion’ option. You’ll be redirected to a window where you’ll be asked to fill in your basic details and write your complaint/query. Hit the submit button, and the SBI Health Insurance customer care executive will contact you with a solution.

Visit the Nearest Branch

If you prefer the traditional way, you can always visit the nearest branch with your query. Simply go to the official website of SBI Health Insurance, navigate to the ’Contact Us’ page, followed by ’Locate Our Branch’ page. Here you’ll find an option to locate your nearest branch and schedule a visit to resolve your queries.

For your convenience, the addresses of SBI Health Insurance’s top branches are listed in the table below:

StateCityBranch Address
Maharashtra - Corporate OfficeMumbaiSBI General Insurance Co. Ltd. 9th Floor, A&B Wing, Fulcrum Building, Sahar Rd, Andheri East,Mumbai – 400099
ChandigarhChandigarhSBI General Insurance Co. Ltd. ,SCO 335-336, Sector 35-B, 1st & 2nd Floors, Chandigarh –160022
HaryanaGurugramSBI General Insurance Co. Ltd. ,1st Floor, SCO No.7, Sector 14, Gurugram - 122001
KarnatakaBangaloreSBI General Insurance Co. Ltd. ,1st Floor, Rukmini Towers, # 3/1, Platform Road, Sheshadripuram,Bangalore - 560020
DelhiNew Delhi - Regional Office SBI General Insurance Co. Ltd. , 2nd Floor, 46 Pusa Road, Karol Bagh, Near Metro Station,NewDelhi RO-110005
West BengalKolkata R.O.SBI General Insurance Company Limited,Room no. Ground Floor, L & T Building, 3B, ShakespeareSarani, Opposite Kenilworth Hotel, Kolkata, West Bengal - 700071

Grievance Redressal

SBI Health Insurance truly cares about your satisfaction. But in case you are not satisfied with the solutions provided or if you haven’t received any response from the customer care team, you can follow the below-given grievance redressal procedure:

STEP 1: If, even after reaching out to the SBI health insurance customer care number and email, you haven’t received any satisfactory response, you may write to their Head - Customer Care at head.customercare@sbigeneral.in. SBI will examine the matter and respond with a solution within 14 days of receiving the mail.

STEP 2: If you are still waiting for a response or the solution provided does not meet your expectations, an appeal is addressed to the Grievance Redressal Officer at gro@sbigeneral.in or contact 022-45138021 detailing your complaint. After receiving your complaint, SBI will investigate the matter and provide you with a final response. You can find a list of Grievance redressal Officers on the official website of SBI Health Insurance.

STEP 3: If you don’t receive any response from the above authorities or are still unsatisfied with the solution provided, then register your complaint with IRDAI by visiting this official link.

STEP 4: If, despite following Steps 1, 2, and 3, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Find the details of the Insurance Ombudsman at official website.

Conclusion

Customer service is essential for a smooth health insurance experience. The SBI Health Insurance customer care team goes beyond its limits for you to ensure customer happiness by providing 24x7 help, professional guidance, streamlining claim processes for consumers, and different contact methods. By choosing SBI Health Insurance, you can be confident that your health insurance needs will be serviced quickly and competently.

SBI Health Insurance Network Hospital List

SBI Health Insurance Network Hospitals are present in 31 states nationwide. With a wide network of hospitals, SBI Health Insurance ensures that you are medically secured, irrespective of the city you reside in.

Explore other SBI Health Insurance

To cater to the different medical needs of an individual & their family, SBI Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to SBI Health Insurance plans explore more:

Individual

Would you believe if we say that the SBI Divyanga Suraksha health insurance plan provides healthcare for people with disability or any pre-existing HI...

Unique Features

  • Covers in-patient treatment
  • HIV/AIDS cover
  • Power against disability

SBI Divyanga Suraksha Policy (Pros)

SBI Divyanga Suraksha Policy
  • Pre and post-hospitalization
  • Medical treatment
  • Daycare procedures
  • Cataract cover

SBI Divyanga Suraksha Policy (Cons)

SBI Divyanga Suraksha Policy
  • Domiciliary hospitalization
  • Vaccination
  • Health check-ups
  • Global coverage

SBI Divyanga Suraksha Policy (Other Benefits)

SBI Divyanga Suraksha Policy
  • Modern treatment cover
  • In-patient treatment
  • AYUSH care
  • PEDs cover

SBI Divyanga Suraksha Policy (Eligibility Criteria)

SBI Divyanga Suraksha Policy
  • Entry age: 18 o 65 years
  • SI: 4 & 5 Lakhs
  • Initial Waiting Period: 30 days

Individual and Family Health Insurance

SBI Arogya Premier Policy is a comprehensive health insurance plan that is designed to protect you and your family from uncertain medical expenses. Th...

Unique Features

  • Plan Specifications
  • Eligibility
  • Inclusions and Exclusions

Arogya Premier Policy (Pros)

Arogya Premier Policy
  • In-patient hospitalization expenses
  • Pre and post-hospitalization
  • AYUSH treatments
  • Maternity expenses

Arogya Premier Policy (Cons)

Arogya Premier Policy
  • Daily hospital cash cover
  • Newborn baby cover
  • Global coverage
  • Compassionate visit unavailable

Arogya Premier Policy (Other Benefits)

Arogya Premier Policy
  • Mental illness cover
  • HIV/AIDS cover
  • Internal congenital diseases
  • Genetic disorders

Arogya Premier Policy (Eligibility Criteria)

Arogya Premier Policy
  • Entry Age: 3 Months to 65 Year
  • Sum Insured: 10 to 30 Lakhs
  • Initial Waiting Period: 30 days

Individual and Family Health Insurance

SBI Arogya Plus policy is a fixed premium plan that offers financial protection to you and your family during a medical emergency. The plan provides c...

Unique Features

  • What is Arogya Plus?
  • Know the Eligibility Criteria
  • Premiums Sample Illustration

Arogya Plus Policy (Pros)

Arogya Plus Policy
  • OPD cover
  • In-patient hospitalization
  • Pre & post hospitalization

Arogya Plus Policy (Cons)

Arogya Plus Policy
  • Newborn baby cover
  • Vaccination
  • Compassionate travel
  • Organ donor cover unavailable

Arogya Plus Policy (Other Benefits)

Arogya Plus Policy
  • AYUSH treatment
  • Domiciliary hospitalization
  • HIV/AIDS cover
  • Mental illness cover

Arogya Plus Policy (Eligibility Criteria)

Arogya Plus Policy
  • Entry Age: 3 Months to 65 Years
  • Sum Insured: 1/2/3 L
  • Policy term: 1/2/3 years
  • Initial waiting period: 30 days

Individual and Family Health Insurance

SBI Arogya Top-up Policy is a health insurance top-up policy that is designed to provide additional coverage to policyholders when their standard heal...

Unique Features

  • Enhanced coverage
  • Eligibility criteria
  • Key features

SBI Arogya Top-Up Policy (Pros)

SBI Arogya Top-Up Policy
  • In-patient hospitalisation
  • Pre & post hospitalisation
  • Ambulance cover

SBI Arogya Top-Up Policy (Cons)

SBI Arogya Top-Up Policy
  • Global coverage
  • Air ambulance
  • Compassionate visit
  • OPD cover unavailable

SBI Arogya Top-Up Policy (Other Benefits)

SBI Arogya Top-Up Policy
  • Organ donor expenses
  • Domiciliary treatment
  • Modern treatment

SBI Arogya Top-Up Policy (Eligibility Criteria)

SBI Arogya Top-Up Policy
  • Entry age: 3 months to 65 years
  • SI: 1 to 50 Lakhs
  • Policy term: 1/2/3 years
  • Initial waiting period: 30 days

Individual and Family Health Insurance

SBI Arogya Sanjeevani Policy is a standard health insurance policy that comes with an affordable premium and offers a bucket full of benefits to its p...

Unique Features

  • Affordable Health Plan
  • Eligibility Criteria
  • Inclusions and Exclusions

SBI Arogya Sanjeevani Policy (Pros)

SBI Arogya Sanjeevani Policy
  • In-patient hospitalization
  • Pre and post-hospitalization care
  • ICU expenses
  • Daycare treatment
  • Up to 12 advanced treatments

SBI Arogya Sanjeevani Policy (Cons)

SBI Arogya Sanjeevani Policy
  • Modern treatment unavailable
  • OPD not covered
  • Domiciliary hospitalization unavailable

SBI Arogya Sanjeevani Policy (Other Benefits)

SBI Arogya Sanjeevani Policy
  • Deep Brain Stimulation
  • Balloon Sinuplasty
  • Oral Chemotherapy
  • Intra Vitreal Injections

SBI Arogya Sanjeevani Policy (Eligibility Criteria)

SBI Arogya Sanjeevani Policy
  • Entry Age: 18 to 65 Years
  • SI: 50K to 1 Lakhs
  • Initial waiting period: 30 days

Critical Illness Health Insurance

SBI Critical Illness Insurance Policy offers you financial protection from 13 important critical illnesses, this policy offers a fixed sum, irrespect...

Unique Features

  • Coverage for Cancer
  • Eligibility Criteria
  • Inclusions and Exclusions

SBI Critical Illness Policy (Pros)

SBI Critical Illness Policy
  • 13 critical illnesses
  • COVID- 19 covered
  • Air ambulance services

SBI Critical Illness Policy (Cons)

SBI Critical Illness Policy
  • Maternity cover
  • OPD and daycare unavailable
  • Global cover unavailable

SBI Critical Illness Policy (Other Benefits)

SBI Critical Illness Policy
  • Emergency medical cover
  • No Maximum age limit
  • SI up to 10 L

SBI Critical Illness Policy (Eligibility Criteria)

SBI Critical Illness Policy
  • Entry age: 5 years to No limit
  • SI: 3 to 10 Lakhs
  • Initial waiting period: 90 days

Individual

SBI Loan Insurance policy offers comprehensive coverage to the policyholder and helps them to repay their loan in case of medical emergencies arising ...

Unique Features

  • Loan repayment benefits
  • Plan details
  • Inclusions and exclusions

SBI Loan Insurance Policy (Pros)

SBI Loan Insurance Policy
  • Pays out max 3 EMIs
  • Pays outstanding loan
  • PTD benefits

SBI Loan Insurance Policy (Cons)

SBI Loan Insurance Policy
  • Drug abuse or alcoholism
  • HIV/AIDS
  • Self-inflicted injury

SBI Loan Insurance Policy (Other Benefits)

SBI Loan Insurance Policy
  • Accidental cover
  • Critical illnesses cover
  • Loss of job cover

SBI Loan Insurance Policy (Eligibility Criteria)

SBI Loan Insurance Policy
  • Entry Age: 18 to 65 years
  • SI: 1 Crore
  • Initial waiting period: 90 days

Individual and Family Health Insurance

SBI Arogya Supreme health plan is a diverse health insurance plan that provides a solution for all your healthcare needs. It covers 20 basic covers an...

Unique Features

  • Complete protection
  • Choose SI
  • Choose policy tenure

SBI Arogya Supreme Policy (Pros)

SBI Arogya Supreme Policy
  • Domestic Air Ambulance Cover
  • Compassionate Benefit
  • Recovery Benefit

SBI Arogya Supreme Policy (Cons)

SBI Arogya Supreme Policy
  • Automatic restoration
  • Maternity cover unavailable
  • Newborn baby cover
  • 2nd medical opinion not covered

SBI Arogya Supreme Policy (Other Benefits)

SBI Arogya Supreme Policy
  • E-Opinion Cover
  • Preventive Health Check-up
  • Renewal Benefit

SBI Arogya Supreme Policy (Eligibility Criteria)

SBI Arogya Supreme Policy
  • Entry age: 18 to 65 years
  • Sum Insured 3 L | 5 L | 7.5 L | 10 L | 15 L | 30 L | 40 L | 50 L | 1 Cr
  • Policy Term 1/2/3 Years
  • Initial Waiting Period 30 Days

Group Health Insurance

SBI Group Health Insurance is a comprehensive plan, as it provides wider coverage to its customers as well as their family members. Group health insur...

Unique Features

  • High Sum Insured
  • Easy Policy Renewal
  • 10% copayment

SBI Group Health Insurance (Pros)

SBI Group Health Insurance
  • In-patient hospitalization
  • Daycare treatments
  • Co-payment clause

SBI Group Health Insurance (Cons)

SBI Group Health Insurance
  • Room rent unavailable
  • OPD not covered
  • Organ donor expenses
  • Modern treatment unavailable

SBI Group Health Insurance (Other Benefits)

SBI Group Health Insurance
  • Ambulance expenses
  • Pre & post-hospitalisation
  • Policy renewal benefits

SBI Group Health Insurance (Eligibility Criteria)

SBI Group Health Insurance
  • Entry age: 18 to 65 years
  • Sum insured: 1 to 5 Lakhs
  • Initial waiting period: 30 days

Individual and Family Health Insurance

SBI Health Edge is a newly introduced health insurance plan from SBI Health Insurance which is customizable and is available to insurance holders base...

Unique Features

  • Avail Global Treatment
  • Multiple Discounts
  • 18 Optional Covers

SBI Health Edge Policy (Pros)

SBI Health Edge Policy
  • In-patient hospitalization
  • Pre and Post-hospitalization
  • Daycare treatments
  • Emergency ambulance cover

SBI Health Edge Policy (Cons)

SBI Health Edge Policy
  • Organ donor
  • Compassionate visit
  • Domiciliary hospitalization

SBI Health Edge Policy (Other Benefits)

SBI Health Edge Policy
  • Bariatric Surgery Cover
  • Modern Treatments
  • AYUSH Treatments
  • Health Check-ups

SBI Health Edge Policy (Eligibility Criteria)

SBI Health Edge Policy
  • Entry Age: 18 to 65 Years
  • SI: 3 to 25 Lakhs
  • Initial waiting period: 30 days

Individual and Family Health Insurance

SBI Super Health Plan is SBI Health Insurance's new comprehensive health insurance plan. The plan is an umbrella health plan that provides all-inclusi...

Unique Features

  • Unlimited Re-insure Benefit
  • Wellness Benefits
  • Annual Health Check-ups

Super Health Policy (Pros)

Super Health Policy
  • Tax benefit
  • Reinsure benefit
  • Health multiplier
  • Optional covers

Super Health Policy (Cons)

Super Health Policy
  • Cosmetic treatment
  • Injury due to illegal activities
  • Unlawful activities
  • Adventure sports injuries

Super Health Policy (Other Benefits)

Super Health Policy
  • OPD expenses
  • International treatment
  • SI up to 2 Crores
  • Flexible premium payments

Super Health Policy (Eligibility Criteria)

Super Health Policy
  • Min entry age: 18 Years
  • Max entry age: 65 Years
  • Initial Waiting Period: 30 Days
  • Sum Insured: Up to 2 Cr

Health Insurance Companies

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SBI Health Insurance Customer Care: FAQs

1. What is the SBI General health insurance company’s customer care number?

The customer care number of SBI General Health Insurance Company is 1800 210 3366 / 1800 210 6366.

2. Can I reach out to SBI General Health Insurance customer care anytime?

Yes. SBI General Health Insurance Company provides 24*7 customer support.

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