SBI General Health Insurance Customer Care
Sbi Health Insurance customer care department provides policyholders support to share their queries and get them resolved timely. The customer care team understands that through excellent customer service, it is possible to establish trust and loyalty among policyholders. As a result, it aids in encouraging stress-free resolution and guaranteeing that clients are treated fairly.
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Ways to Reach SBI Health Insurance Customer Support
There are several ways through which you can contact the SBI Health Insurance customer care team. Using the following methods, you can get in touch with their knowledgeable representatives:
- Support over the Phone: Simply give a call to the SBI Health Insurance customer care number. The SBI Health Insurance toll-free number is 18002103366/18002106366. You can call the SBI Health Insurance customer care number for general questions, policy details, or assistance.
- Email Communication: If you prefer written communication or have specific questions, email the SBI Health Insurance customer care department at customer.care@sbigeneral.in. Their customer care team will respond promptly to your email, providing you with any guidance and support you require, so feel free to share your concerns, questions about the policies, or any queries you might have.
- Quick Chat: For immediate assistance, you can chat with Sakhi, their AI-generated bot, or a customer care executive. Just visit the official website of SBI Health Insurance, navigate to the 'Contact Us' page and select the Quick Assist option to start the chat. They'll be there to help and guide you through any concerns or queries you may have.
- Request a Call Back: If you want a call back from one of their customer care executives, navigate to the 'Contact Us' page on the SBI health insurance official website and select the Request a Call Back option.Â
- Register Complaint/Query Online: You also have the option to register a complaint or query online via the official website of SBI Health Insurance. Just visit the 'Contact Us' page of the official website and 'Have a Query/Suggestion' option. You'll be redirected to a window where you'll be asked to fill in your basic details and write your complaint/query. Hit the submit button, and the SBI Health Insurance customer care executive will contact you with a solution.
Visit the Nearest Branch
If you prefer the traditional way, you can always visit the nearest branch with your query. Simply go to the official website of SBI Health Insurance, navigate to the 'Contact Us' page, followed by 'Locate Our Branch' page. Here you'll find an option to locate your nearest branch and schedule a visit to resolve your queries.
For your convenience, the addresses of SBI Health Insurance's top branches are listed in the table below:
| State | City | Branch Address |
| Maharashtra - Corporate Office | Mumbai | SBI General Insurance Co. Ltd. 9th Floor, A&B Wing, Fulcrum Building, Sahar Rd, Andheri East,Mumbai – 400099 |
| Chandigarh | Chandigarh | SBI General Insurance Co. Ltd. ,SCO 335-336, Sector 35-B, 1st & 2nd Floors, Chandigarh –160022 |
| Haryana | Gurugram | SBI General Insurance Co. Ltd. ,1st Floor, SCO No.7, Sector 14, Gurugram - 122001 |
| Karnataka | Bangalore | SBI General Insurance Co. Ltd. ,1st Floor, Rukmini Towers, # 3/1, Platform Road, Sheshadripuram,Bangalore - 560020 |
| Delhi | New Delhi - Regional Office | SBI General Insurance Co. Ltd. , 2nd Floor, 46 Pusa Road, Karol Bagh, Near Metro Station,NewDelhi RO-110005 |
| West Bengal | Kolkata R.O. | SBI General Insurance Company Limited,Room no. Ground Floor, L & T Building, 3B, ShakespeareSarani, Opposite Kenilworth Hotel, Kolkata, West Bengal - 700071 |
Grievance Redressal
SBI Health Insurance truly cares about your satisfaction. But in case you are not satisfied with the solutions provided or if you haven’t received any response from the customer care team, you can follow the below-given grievance redressal procedure:
STEP 1: If, even after reaching out to the SBI health insurance customer care number and email, you haven't received any satisfactory response, you may write to their Head - Customer Care at head.customercare@sbigeneral.in. SBI will examine the matter and respond with a solution within 14 days of receiving the mail.
STEP 2: If you are still waiting for a response or the solution provided does not meet your expectations, an appeal is addressed to the Grievance Redressal Officer at gro@sbigeneral.in or contact 022-45138021 detailing your complaint. After receiving your complaint, SBI will investigate the matter and provide you with a final response. You can find a list of Grievance redressal Officers on the official website of SBI Health Insurance.
STEP 3: If you don't receive any response from the above authorities or are still unsatisfied with the solution provided, then register your complaint with IRDAI by visiting this link: https://bimabharosa.irdai.gov.in/Home/Home.
STEP 4: If, despite following Steps 1, 2, and 3, your issue remains unresolved, you have another avenue for redressal. You can approach the Insurance Ombudsman, an independent authority, for further assistance. Find the details of the Insurance Ombudsman at https://www.cioins.co.in/Ombudsman.
Conclusion
Customer service is essential for a smooth health insurance experience. The SBI Health Insurance customer care team goes beyond its limits for you to ensure customer happiness by providing 24x7 help, professional guidance, streamlining claim processes for consumers, and different contact methods. By choosing SBI Health Insurance, you can be confident that your health insurance needs will be serviced quickly and competently.
SBI Health Insurance Network Hospital List
SBI Health Insurance Network Hospitals are present in 31 states across the country. With a wide network of hospitals, SBI Health Insurance ensures that you are medically safe regardless of the city you live in.
