Buy Policy in just 2 mins
2 lakh + Happy Customers
Free Comparison
Claims are requests from the policyholders to the insurance provider to provide the compensation against the medical expenses incurred during the treatment. Any medical situation can be overwhelming and having a reliable claim process during these circumstances is crucial as this will ensure that you get financial support on time. Star Health Insurance takes pride in offering a streamlined process from filing a claim to settling it. The company has an in-house team, which manages Star Health Insurance Claim Process; works tirelessly to ensure prompt service. Let’s examine how to claim medical bills in Star Health Insurance.
Based on the mode of settlement and the type of hospital where there insured seeks medical treatment, Star Health Claim Process is divided into two types they are:
The process of claims involves three-steps, informing the company, submitting the documents and verification of the document. Here are the steps that are followed for cashless claims:
Step 1: Inform The Company
At the time of hospitalization, contact the insurance desk of the network hospital and show your ’Star Health Card’. Intimation can be given either by calling on Star Health Insurance Toll-Free Number 1800 425 2255/ 1800 102 4477 or by emailing support@starhealth.in
OR
Intimation Through Website
The policyholder must inform the company 48 hours before in case of planned hospitalization and for emergencies inform the hospital 24 hours after the hospitalisation.
Points to Consider:
Step 2: Document Submission
At the time of discharge, collect all the documents from the hospital. At this stage of claim processing, the company will ask for valid documents related to hospitalization. The policyholder has to submit all the documents along with the pre-authorization form. The policyholder can submit the document to the TPA or can upload them on the official website of the company.
TPA will verify all the details on his level and then forward the claim request to the company.
Step 3: Verification
Star Health Insurance Company has a dedicated team to review the claim requests and documents related to the claim. On successful verification, the company will notify the policyholder through text message and email.
Note: If required the company can depute a field doctor, to visit the hospital, to conduct a thorough verification.
Step 4: Claim Settlement
Finally, the company will settle the claim with the customer by transferring the compensation amount, to the policyholder’s bank account.
It refers to the process where the insured pays for the medical expenses out of his pocket and later seeks compensation from the insurance company. Here are the steps involved in Star Health Insurance Reimbursement Process:
Step 1: Claim Intimation
After you get discharged from any of the non-network hospitals, inform your insurance provider within the next 15 days about your hospitalization. You can inform the company via call on the number 1800 425 2255 / 1800 102 4477. After the intimation, the company will provide you with a ‘Claim Number’ which will be asked for later when you will fill the claim filing form at the time of document submission. For informing the company through website, go through the following points:
Step 2: Document Submission
At the time of discharge, pay for the medical treatment and collect all the documents.
Step 3: Verification
Star Health Insurance will verify the documents and if necessary, the company can ask the policyholders for additional details. Once the documents are satisfactory, the company will inform the policyholder via email or on their registered mobile number.
Step 4: Claim Settlement
After going through all these processes, the company will finally settle the claim. The amount of the medical compensation will be sent to the policyholder’s bank account.
The policyholder can submit their documents online through the official website of Star Health Insurance Company: Here are the steps to upload the document:
The list of documents is as follows:
Cashless Claims | Reimbursement Claims |
Health Card | Copy Of Health Card |
Doctor’s Consultation Papers | Duly Filled Claim Form |
Discharge Summary | Pre-admission Investigation and Doctor’s Consultation Papers |
Investigation Reports | Discharge Summary |
Pharmacy Invoices | Pharmacy Invoices |
Medico Legal Certficate (MLC) | Case Receipt From Hospital, Chemist |
KYC Documents | Copy KYC Documents |
FIR (If required) | Investigation Reports(ex- Xrays, Scans,blood report) |
Star Health Insurance, provides a seamless and user-friendly claim process that demonstrates its commitment to customer satisfaction. The company has designed an online line and offline line process to settle the claim. Whether cashless or reimbursement, the company ensures that the policyholder can access their compensation easily. With a trained and dedicated in-house team, Star Health Insurance offers prompt verification and easy claim settlement, making the company a reliable health insurance partner. This is why Star Health Insurance has a tagline Happy Insured!
Star Health Insurance Network Hospitals are present in 31 states nationwide. With a wide network of hospitals, Star Health Insurance ensures that you are medically secured, irrespective of the city you reside in.
To cater to the different medical needs of an individual & their family, Star Health Insurance offers several Health Plans ranging from senior citizen plans to specialized plans for autistic children, to health insurance for cardiac patients, and many more.Take a look below to Star Health Insurance plans explore more:
Critical Illness Health Insurance
Star Health Diabetes Safe Health Insurance Plan is a unique plan designed to offer coverage to individuals with diabetes both Type 1 and type 2. The p...
Unique Features
Senior Citizen Health Insurance
Star Health Premier Insurance Policy is a unique health plan designed to cover individuals who are 50 years and above with no maximum entry age limit....
Unique Features
Critical Illness Health Insurance
Star Cancer Care Platinum Insurance Policy is designed to cater to cancer patients. The plan helps the insured individual's family to be financially p...
Unique Features
Critical Illness Health Insurance
Star Critical Illness Multipay Insurance Policy is designed to cater to individuals by providing them with a lump sum coverage on the diagnosis of any...
Unique Features
Individual and Family Health Insurance
Star Hospital Cash Insurance Policy is designed to provide insured individuals with additional protection and takes care of incidental expenses such a...
Unique Features
Critical Illness Health Insurance
Ms. Aneesha, a 53-year-old working woman residing in Indore requires heart transplant surgery due to multiple cardiac ailments. However, since Ms. Ane...
Unique Features
Individual and Family Health Insurance
A unique health insurance plan designed by Star Health Insurance to provide medical coverage to individuals with disabilities and HIV/AIDS. Star Speci...
Unique Features
Top Up and Super Top Up
Star Extra Protect insurance plan is an add-on cover under Star Health Insurance that enhances the limitations imposed on your existing base policy. Y...
Unique Features
Individual and Family Health Insurance
Star Smart Health Pro policy is a newly launched digital plan by Star Health Insurance for customers who want a truly customizable health insurance pl...
Unique Features
Individual and Family Health Insurance
Get comprehensive coverage at affordable premiums. Star Comprehensive insurance policy is a complete health insurance plan that looks after all the he...
Unique Features
Individual and Family Health Insurance
Medi classic insurance policy provides cover for hospitalization expenses incurred as a result of illness/disease/sickness and/or accidental injuries ...
Unique Features
Individual and Family Health Insurance
Gift yourself the Star Women Care Insurance Policy, because we all know your responsibilities are endless and you need the best health to face them wi...
Unique Features
Individual and Family Health Insurance
Young Star Extra Protect add-on cover policy is applicable for the Young Star insurance policy and acts as an enhancer for the benefits of the base in...
Unique Features
Top Up and Super Top Up
A top-up plan for added coverage at affordable costs Star Super Surplus Insurance Policy is a top-up health insurance plan offering surplus coverage a...
Unique Features
Critical Illness Health Insurance
Medical insurance designed specially for heart patients. Star Health Cardiac Care Health Insurance plan is the perfect medical policy for individuals ...
Unique Features
Individual and Family Health Insurance
Star micro rural and farmers care is an individual and family floater plan with a sum insured of 1L and 2L respectively for individual and family floa...
Unique Features
Individual and Family Health Insurance
A supersaver policy covering every family member. Star Family Health Optima is a strategically priced family health insurance plan. It offers comprehe...
Unique Features
Senior Citizen Health Insurance
Perfect plan to secure your old age from medical expenses. Star Senior Citizens Red Carpet Health Insurance Plan is designed to cater to the healthcar...
Unique Features
Critical Illness Health Insurance
Star Health has introduced Star Novel Coronavirus (nCoV) (COVID-19) Insurance policy. The policy provides coverage for the expenses incurred during th...
Unique Features
Individual and Family Health Insurance
Young Star Insurance Policy is tailor-made for youngsters up to 40 years. This plan is available on an individual and family floater basis with two va...
Unique Features
Individual and Family Health Insurance
Star Health Arogya Sanjeevani is a Health Insurance that safeguards you and your family from the financial burden and stress during hospitalization. A...
Unique Features
Individual and Family Health Insurance
Star Health Gain Insurance Policy offered by Star Health is a medical insurance policy which is designed specifically to provide the best possible med...
Unique Features
Senior Citizen Health Insurance
Star Health Insurance for Senior Citizens is exclusively designed for senior citizens who want to meet high medical costs by paying a yearly premium....
Unique Features
Individual and Family Health Insurance
Star Health Insurance plans for a family are a golden investment when it comes to securing the future of your loved ones. Star family plans are design...
Unique Features
Individual and Family Health Insurance
Turning sixty is a major milestone for a person. It is time to become more careful about one's health. Any kind of illness can bring in a lot of anxie...
Unique Features
Critical Illness Health Insurance
It is good to be prepared by having a health insurance policy that will take care of the medical and other expenses in case of illness. But, then the ...
Unique Features
Individual and Family Health Insurance
Motherhood is a rewarding and fulfilling journey, it marks the start of a very important and exciting chapter in your life, but it also comes with its...
Unique Features
Accident Health Insurance
Star Health Accident Policy provides optimal care and cover in case of any unfortunate accidents. Accidents are an uninvited inconvenience in any indi...
Unique Features
Individual and Family Health Insurance
Most often health insurance plans inadequately cover OPD (out-patient department) expenses for an insurance holder, however, Star Outpatient Care is a...
Unique Features
Critical Illness Health Insurance
Star Criticare Plus Policy falls under a dual benefit plan, as policyholders can get the coverage of health insurance and as well as critical illnesse...
Unique Features
Individual and Family Health Insurance
Star health special care is a unique plan providing indemnity cover to individuals diagnosed with Autism and it is an individual plan. Star health spe...
Unique Features
Top Up and Super Top Up
Top-up health plans from Star Health Insurance can help you protect your health in the event of a medical emergency after you have exhausted the sum i...
Unique Features
Critical Illness Health Insurance
Cancer is a deadly and difficult disease to deal with, causing patients and their families to struggle emotionally, physically, and psychologically. C...
Unique Features
Critical Illness Health Insurance
The burden of medical expenses for cancer treatment can be overwhelming leaving the individuals and their families under financial strain. Star Cancer...
Unique Features
Individual and Family Health Insurance
Star Health Assure Insurance Policy is a versatile 360-degree health insurance plan providing wide coverage for self, spouse, dependent children, pare...
Unique Features
Individual and Family Health Insurance
Star Health Insurance Company has launched one of the most revolutionary insurance plans - the Super Star Health Plan. It has the flexibility to custo...
Unique Features
Hospital evaluation criteria are:10 beds in towns where the population is less than 10,00,000 and a minimum of 15 beds in other cities.
We can download the claim form from the official website of the company, under the ’Claims’ section.
See More Health Insurance Articles
See More Health Insurance Articles
4.4
Rated by 2628 customers
Select Your Rating
Let us know about your experience or any feedback that might help us serve you better in future.
Bindiya is a seasoned content writer specializing in keeping readers acquainted with the insurance industry, term insurance developments, and life insurance sector shifts. With an experience of 3 years in insurance, Bindiya ensures that her readers stay well informed with the insurance developments and factually correct information.
You May Also Know About
Our experts will provide you with guidance and address all your concerns within 30 minutes.
Note: Choose your desired date and time slot and our expert will get in touch with you shortly.
In case you have not found your desired slot, you can visit at website and use the Request Call Back option.
You are just one step away from getting insurance.
Policyx offers a completely spam-free experience. We will never contact you unless you request us to do so.
Your call has been scheduled with Policyx for health insurance.
Talk to an advisor
February 5, 2023
Asia/Kolkata
Do you have any thoughts you’d like to share?